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12-27-2016 06:28 AM
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  1. Therealeinn's Avatar
    Hello!

    I purchased my Band a little more than 2 weeks ago and have worn it about 20 hours a day, every day since then. I noticed about 4 days ago that I was developing a small red mark/rash on the side of my wrist. I attributed it to the change to colder weather and my skin drying out, but then I started developing a major rash + bumps on the inside of my forearm, right under where the screen is situated.

    Here is the inside of my forearm, showing the bumps (the redness happens after I've been wearing it for a while):
    wp_20141202_09_02_36_pro.jpgwp_20141202_09_02_43_pro.jpg

    And here is on the side of my wrist with just red rash:
    wp_20141202_08_53_32_pro.jpg

    I contacted Microsoft Band Support and he told me that I should clean the band using these methods - https://forums.windowscentral.com/e?...token=YBNeCvmA

    He let me know that it was being escalated to a higher division and I should get an e-mail from them in the next few days.

    Just curious if anyone else has developed these issues?


    Edit: I made an update post on the 2nd page towards the bottom.
    Edit #2: I made a follow-up update post on 3rd page, detailing my method for getting rid of rash and/or bumps.
    Last edited by Therealeinn; 05-03-2015 at 12:27 PM.
    leigcker likes this.
    12-02-2014 08:22 AM
  2. meddyrainzo's Avatar
    Well, I have a friend who has the same problem(he owns the Gear 2 though). Maybe its a smartwatch thing
    12-02-2014 08:32 AM
  3. anon9169769's Avatar
    Its more then likely due to sweat drying on your wrist due to the band. In time your skin will adjust to it. Strange I know but think of playing a guitar.... Your fingers get sore then after a while the skin goes really hard. Your just at the first stage now. In time it will go
    12-02-2014 08:56 AM
  4. Joe920's Avatar
    I purchased my Band a little more than 2 weeks ago and have worn it about 20 hours a day, every day since then. I noticed about 4 days ago that I was developing a small red mark/rash on the side of my wrist.
    I used to have a watch with a clasp that I was allergic to, gave me a rash in a few days. I have worn the band since day one though and not had any problem. Did you ever have any other skin allergies?
    12-02-2014 10:01 AM
  5. dorelse's Avatar
    Yes, I did. It was from the heart rate monitor (clasp side) of the band. I flipped it over so the screen was on the underside of my wrist (hoping my arm hair would provide more protection from irritation), which worked.
    12-02-2014 10:02 AM
  6. Brian Farkas's Avatar
    I know of reports of this happening, two solutions have seemed to work for them all. First it is important to note their recommendation to wipe the charging area before/after charging to keep the area clear of sweat and prevent corrosion which can also lead to this type of reaction. The other point was that those whom had this type of reaction seem to have had their bands on too tight, once they took it off for a few days the rash disappeared and when they put it back on looser, it never reappeared.
    12-02-2014 10:32 AM
  7. Therealeinn's Avatar
    I used to have a watch with a clasp that I was allergic to, gave me a rash in a few days. I have worn the band since day one though and not had any problem. Did you ever have any other skin allergies?
    To Joe 920: No, I don't believe I have any skin allergies. I have never worn a watch or any type of jewelry on my hands/wrist/fingers though, so I can't be completely sure. I would say that I may have sensitive skin.



    I know of reports of this happening, two solutions have seemed to work for them all. First it is important to note their recommendation to wipe the charging area before/after charging to keep the area clear of sweat and prevent corrosion which can also lead to this type of reaction. The other point was that those whom had this type of reaction seem to have had their bands on too tight, once they took it off for a few days the rash disappeared and when they put it back on looser, it never reappeared.
    To Brian Farkas: Yeah, the Support tech gave me the advice to wipe/clean the charging area as well. I will also be trying to loosen the Band from how I normally wear it.

    Thank you for the input everyone!
    12-02-2014 10:44 AM
  8. dorelse's Avatar
    I loosened mine up a notch as well.
    12-02-2014 11:53 AM
  9. DroidUser42's Avatar
    I had some minor irritation and decided to switch arms when I go to sleep. So while I probably wear my band 22 hours a day, my arm gets a 8 hour break. No problems after I started doing that.
    12-02-2014 02:27 PM
  10. Therealeinn's Avatar
    I had some minor irritation and decided to switch arms when I go to sleep. So while I probably wear my band 22 hours a day, my arm gets a 8 hour break. No problems after I started doing that.
    That is a great idea!
    12-02-2014 02:47 PM
  11. Derausgewanderte's Avatar
    had to check my wrist for signs. nothing. I've been wearing mine non-stop for weeks now.
    Maybe your wrist wants to grow into one with the Band and you turn into a Cyborg.
    ​Hope you can solve the issue.
    Therealeinn and Joe920 like this.
    12-02-2014 07:43 PM
  12. bobsentell's Avatar
    No issues here. But I'm not sensitive to metal. I'm not sensitive at all. I'm a man. With a beard. FOOTBALL!!
    12-02-2014 09:36 PM
  13. WhiteNiteLite's Avatar
    I wonder if it could be from the metal that surrounds the charger and sensor. Some people (including me) have a reaction to certain metallic objects on my skin. I saw a carbon fiber protector for the band online that included protectors that covered those metal outlines. Perhaps something like that would help.
    Therealeinn likes this.
    12-03-2014 08:35 AM
  14. Jazmac's Avatar
    Fitbit a similar problem with the materials used in its Fitbit Force model. So much so they had to recall and stop selling it. This could be what users of Microsoft's Band might be up against. I'm going to wait to see if there is some official statement from MS about this rash. Might only be the result of always on sensors.
    12-03-2014 08:48 AM
  15. Therealeinn's Avatar
    I wonder if it could be from the metal that surrounds the charger and sensor. Some people (including me) have a reaction to certain metallic objects on my skin. I saw a carbon fiber protector for the band online that included protectors that covered those metal outlines. Perhaps something like that would help.
    I definitely think I will look into this as a solution as well. I prefer wearing the Band on my left forearm and would rather not have to switch it at night, but this may help! Thank you for letting me know about this. Do you happen to have a website link to the protector?

    Fitbit a similar problem with the materials used in its Fitbit Force model. So much so they had to recall and stop selling it. This could be what users of Microsoft's Band might be up against. I'm going to wait to see if there is some official statement from MS about this rash. Might only be the result of always on sensors.
    Ahhh, from when I called Microsoft Support it sounded like (or at least they were letting on for posterity purposes) I was kind of a unique case and this didn't happen to everyone. I hope this isn't a wide-spread issue like Fitbit Force's model!
    Jazmac likes this.
    12-03-2014 09:36 AM
  16. phirefly's Avatar
    I have a minor rash but figure it will clear up as my wrist gets used to the band. It already seems to be getting better but it is in the exact same spot as yours (bottom of my wrist where the charging contacts are). I haven't worn a watch in several years so I figure it's just a minor sensitivity issue that will clear up.
    12-03-2014 09:45 AM
  17. realwarder's Avatar
    I wonder if it could be from the metal that surrounds the charger and sensor. Some people (including me) have a reaction to certain metallic objects on my skin. I saw a carbon fiber protector for the band online that included protectors that covered those metal outlines. Perhaps something like that would help.
    Note that those metal contacts are used by the phone to determine if you are wearing it. (Galvanic sensor) So covering them may make the band not operate correctly.

    I leave mine loose most of the time except during exercise which means it moves around a bit and doesn't stay in one place. That may help as others have suggested.
    12-03-2014 11:21 AM
  18. bobsentell's Avatar
    Fitbit a similar problem with the materials used in its Fitbit Force model. So much so they had to recall and stop selling it. This could be what users of Microsoft's Band might be up against. I'm going to wait to see if there is some official statement from MS about this rash. Might only be the result of always on sensors.
    But if I recall correctly, FitBit and the feds determined it was a minor problem limited to a very small percentage of the population. They brought it back with the same design and just tell people if they have issues to use something else.
    12-03-2014 11:25 AM
  19. Karpito's Avatar
    I'm fine, but my band is developing the rush/bumps (bubbles?).
    I think the band is allergic to me.

    Also believe that these bumps are the reason I can't sync my band to my pc using the usb cable.

    band.jpg
    12-03-2014 11:41 AM
  20. Cotswolds's Avatar
    WTH? Are you washing your hands with toilet bowl cleaner or something?
    12-03-2014 01:12 PM
  21. DroidUser42's Avatar
    WTH? Are you washing your hands with toilet bowl cleaner or something?
    When dealing with people, you never know what kinds of things you'll find in their body fluids. Sweat is salt. And salt water is nasty stuff when it comes to metals. I'll add that a diabetic that is out of control (perhaps because they haven't been diagnosed yet) will secrete sugar. Who knows what all could be in someone's sweat.

    Considering the band has only been out for a month at this point - that looks nasty. Odd, you'd think Microsoft would have done their homework on what kinds of metals are safe to put on the skin. Between women's jewelry and men's metal watch bands, I wouldn't think that would be a big secret.
    challu likes this.
    12-03-2014 02:07 PM
  22. DroidUser42's Avatar
    Note that those metal contacts are used by the phone to determine if you are wearing it. (Galvanic sensor) So covering them may make the band not operate correctly.
    That and the stress sensor (that has yet to appear in the Health app).
    12-03-2014 02:07 PM
  23. Karpito's Avatar
    Sweat is salt. And salt water is nasty stuff when it comes to metals. Between women's jewelry and men's metal watch bands, I wouldn't think that would be a big secret.
    I do sweat a lot. Is 83 today here in Florida... I'm pretty sure I don't have diabetes... Also, like everyone else, I wear the band for workouts, runs, etc.
    I have some watches and never have any problem. My titanium Citizen ecodrive is 11 years old and looks almost like new...
    We might have to wait until summertime to see the effects in colder places.
    12-03-2014 03:00 PM
  24. Jaylen Smith's Avatar
    I haven't developed a rash. I had a fitbit flex and developed a pretty bad rash from that device. I've had the band for a few weeks now and so far so good.
    Hoekie likes this.
    12-03-2014 08:28 PM
  25. realwarder's Avatar
    I'm fine, but my band is developing the rush/bumps (bubbles?).
    I think the band is allergic to me.

    Also believe that these bumps are the reason I can't sync my band to my pc using the usb cable.

    Click image for larger version. 

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    Call Microsoft Band support. They will want to investigate this.
    12-04-2014 07:07 AM
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