12-28-2016 07:41 AM
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  1. Astronaut Lovell's Avatar
    My band had the same issue, the metal contact on the charger had become corroded, strange bubble shapes had appeared on it, and the charger no longer would sit correct either.

    I ended up getting it replaced, the new one works well so far. (Except for the microphone not working) The same effect on the metal is appearing though, and I have been very careful to only clean it using the directions on the Microsoft website and not let any thing else touch it.

    The reps at the Microsoft store indicates this is caused by our sweat.
    08-06-2015 09:13 AM
  2. Kladoosh's Avatar
    Any news about this Problem? My Band started shutting down after 3 Month. Unfortunately I am living in Germany so returning it is almost impossible for me, as Microsoft does not provide any support here. Die anyone check the health of the battrries yet? Maybe the charging indicator is wrong and the Batteries are not balanced?
    08-12-2015 12:54 AM
  3. Astronaut Lovell's Avatar
    My second one is now starting to shut off randomly on its own. I am going to try and return it and maybe get store credit.
    10-13-2015 02:10 PM
  4. DroidUser42's Avatar
    What are you guys using to charge your unit with? I wonder if it's damaging the Band.
    10-13-2015 03:08 PM
  5. Astronaut Lovell's Avatar
    Mostly have the charge cable plugged into my desktop.
    10-13-2015 03:27 PM
  6. Deawoo9's Avatar
    Yes, my starting doing it on the 12th as well, just randomly shutting down, battery near full and have done the reset but to no avail it is still doing it.
    01-12-2016 11:47 PM
  7. william kulovitz's Avatar
    I have e this same issue. It has happened twice now. Did you do a factory reset if so did it solve the issue?
    01-16-2016 09:28 PM
  8. ritojr's Avatar
    mine has been doing this quite a bit lately resets dont seem to help. the only thing working for me is shutting it down for an hour or so then it works for another day and does it again. hoping to go to best buy today and get a replacement (fingers crossed that they give me a band 2)
    01-22-2016 02:28 PM
  9. abduz's Avatar
    The past week, my and randomly started turning off. So eventually I rebooted it and tried again, same issue.

    I then fully charged it but didn't wear it, for two days until battery died ...it didn't turn off once. SO last night I decided to charge it again and try it turned off again.

    So I've come to the conclusion that something wrong is happening when the two ends are in contact with each other but can't seem to figure it out.

    I bought mine when I was in the US and now I'm in Beirut and there isn't much I can do here. There is a Microsoft HQ here but they're quite useless.
    05-16-2016 03:38 AM
  10. jfa1's Avatar
    I had issues with my band back in October. I couldn't get it to charge. I happened to be in Oklahoma City and was able to get to the MS store they gave me a new and day before yesterday it turned itself off and when I turned it back on at 5% I got the charger to turn on but it wouldn't stay on I woke up yesterday and it was still at 5% so I switched to a wall mounted switch with usb slots and it charged up but it wont stay on now. I'm on windows 10 mobile with a new 950 for about three weeks now. I'm seriously thinking of switching to the Fitbit Alta or a vivosmart device from Garmin. With all the issues I've had with the Band 1 I'm leery about the Band 2. I want something that is less finicky when it needs to be charged. I'm tired of having to jiggle the band connector and use a q-tip on the connector and the connector on the band to get it to work! Why cant MS put a reliable first time every time charger on their product.

    I wondered if it has something to do with windows 10 mobile, as when I was using insider editions on my Lumia 1520 the notes said there might be issues with the band 1 and the OS but when I upgraded I had no such issues I'm trying to charge up my first band1 and see if is still working. Will keep yall posted.
    05-27-2016 09:48 AM
  11. watty1964's Avatar
    I had same issue, it was shutting down after 30 seconds, everytime. However, after following there instructions it hasn't shut down since https://support.microsoft.com/en-gb/...hone-app-reset
    12-28-2016 07:41 AM
36 12

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