1. Likwidz's Avatar
    Had my Band since release day and love it. Yesterday it started acting up and will only stay powered on for no longer than 10-15 seconds. Tried a hard reset and couldn't get it to power on at all until I through it back on the charger. Tried doing the online send it in for service but their site says they are having technical difficulties when I get to a certain step of the process. Gonna try again today.

    Wonder if anyone has had similar issues with the Band and/or the sending it in for service from MS site?
    02-07-2015 01:58 PM
  2. MoshMast's Avatar
    I had issues with my band charging (which in turn kept it from staying on). Will your band not hold a charge?

    I fixed mine by cleaning the contacts on both the band and the charger with a light dosage of rubbing alcohol (make sure the charger isn't plugged in!).
    Likwidz likes this.
    02-10-2015 02:12 AM
  3. Likwidz's Avatar
    My Band appears to fully charge but it wont stay powered on. I ended up successfully sending it in for service. Also I had serious corrosion around the sensors so another reason just to send it back for fixin.
    02-10-2015 08:41 AM
  4. erucsbo's Avatar
    Same problem. Wouldn't stay on for more than 40 seconds or so.
    Tried the partial reset thing (hold down power and action button until the white arrows appear) and left it off for a long time.
    Also charged to 100% and kept on the charger for a while.
    Started a number of times and eventually started and stayed on about 16 hours ago.
    Has powered itself off once in that time, but I immediately restarted it and it has been fine (also just did firmware update and except for being 1 hour behind the sync'd time has been running fine).
    Likwidz likes this.
    02-23-2015 10:17 PM
  5. Likwidz's Avatar
    I ended up successfully getting a service request online and sent it in. A little over week later, MSFT sent me a new Band.
    02-24-2015 09:50 AM

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