1. David Lohrentz's Avatar
    When I plug my Surface charger into the USB port on my Surface Pro 2, nothing happens. There is no indication on the MeTile that it is charging.

    When I launch Microsoft Band Sync and log in with my Microsoft account, it says "Your Microsoft Band is not connected," even though it is connected. When I try to install and set up Unband, it says I need to plug in my Band, even though it is attached.

    The USB port works fine for everything else I have connected, including Lumia 1020, Logitech Unifying Receiver, and assorted Flash Drives.

    It never has recognized my Band since I purchased it in early Jan.

    What gives?
    04-19-2015 06:59 PM
  2. Geo Hutchings's Avatar
    I get my band soon I will test it on my surface pro 3
    04-19-2015 08:41 PM
  3. Izzmox's Avatar
    Just got my band on Tuesday and tried connecting it via USB to my Surface Pro 2, didn't work, "USB Device Not Recognized." Seems to be a major issue, and Microsoft knows about it too.
    05-08-2015 06:01 PM
  4. tbsteph's Avatar
    I've had this issue (USB Device Not Recognized) for several months (January?). The not recognized message pops on several Windows boxes (Both 8.1 and 10). On a Mac no error message appears but it will not connect.
    05-08-2015 08:19 PM

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