1. LordP666's Avatar
    I saw an article on Re/code about MS beefing up the band to support Strava and MapMyRide and decided to hook it up to my PC.

    The Band came up as an unrecognized device.

    Having a spare USB charging cable for the device I tried that - no good. Not the cable.

    I decided to reboot the device and got the opposing arrows endlessly while connected to the PC - device still unrecognized.

    As it happens I just bought a Surface Pro 3 a week ago so I installed MS Health and the Surface did recognize the device and loaded the software into the Band.

    I thought I dodged a bullet but now the thing is stuck on "I can't find your phone" - this even though I'm still connected to the Surface which had recognized the Band, at least enough to install the software.

    OK. Now I uninstall MS Health from my 1520 and re-install it, check the Bluetooth, all is OK. The Band still can't connect to my phone - I really don't care if it connects or not, but the device is stuck on this "I can't find your phone" business.

    Let me cut to the chase.

    I finally get the Surface to completely update & sync the Band and then try it again on the PC - no good "USB Device not recognized". All this time the 1520 still can't connect to the Band.

    I plug the Band back into the Surface.....guess what? "USB Device not recognized". The Band still can't connect to the 1520.

    I have been a MS supporter for a long, long time and will continue to be supporter, but not with this device - too high maintenance.

    I have Beta tested Windows 98, XP, & MSN - all good experiences.

    This is my first bad experience with MS and I think it maybe had to do with my high expectations - nah, bullish to that, I think I am entitled to expect a device to work when I buy it. But I do have this niggling feeling that maybe, just maybe, all those people that called the Band beta hardware may possibly have been on the mark.

    I will probably take a hammer to the thing just to relieve some tension and then I'll go out and buy a real watch - don't need the health crap.

    I will not be buying a new Band.

    I'll miss Cortana though.

    BTW, just in case you are wondering....not a chance in hell would I buy an i device - not a chance.
    worldspy99 likes this.
    04-22-2015 06:45 PM
  2. worldspy99's Avatar
    Sorry to hear about your troubles. If you do take a hammer, we can ensure you get some coverage like this if you make your hammer to the band story go viral on Twitter!
    Colorado Springs man rages at his computer, shoots it 8 times
    04-22-2015 07:10 PM
  3. PepperdotNet's Avatar
    Through all of that, did you ever try a factory reset on the device itself? That sounds like what it needs.
    gerzhwin likes this.
    04-22-2015 07:27 PM
  4. anon(5335899)'s Avatar
    Where are you from and have you updated he band app on the phone? The new band firmware is not available yet, it is just announced so I do not know what you downloaded.

    Some have reported update/sync issues outside the US and not in the UK and needing to set language to English (UK) to make it work (and it seems to be fine on the 'normal'setting afterwards).
    04-22-2015 07:30 PM
  5. Matthew Blair's Avatar
    Pimp my band was screwing with my sync. Uninstalled.and its fine.
    04-22-2015 07:34 PM
  6. DroidUser42's Avatar
    Pimp my band was screwing with my sync. Uninstalled.and its fine.
    I'd uninstall any 3rd party apps for the Band until peace is restored.
    04-22-2015 07:39 PM
  7. tangledW's Avatar
    I saw an article on Re/code about MS beefing up the band to support Strava and MapMyRide and decided to hook it up to my PC.

    The Band came up as an unrecognized device.

    Having a spare USB charging cable for the device I tried that - no good. Not the cable.

    I decided to reboot the device and got the opposing arrows endlessly while connected to the PC - device still unrecognized.

    As it happens I just bought a Surface Pro 3 a week ago so I installed MS Health and the Surface did recognize the device and loaded the software into the Band.

    I thought I dodged a bullet but now the thing is stuck on "I can't find your phone" - this even though I'm still connected to the Surface which had recognized the Band, at least enough to install the software.

    OK. Now I uninstall MS Health from my 1520 and re-install it, check the Bluetooth, all is OK. The Band still can't connect to my phone - I really don't care if it connects or not, but the device is stuck on this "I can't find your phone" business.

    Let me cut to the chase.

    I finally get the Surface to completely update & sync the Band and then try it again on the PC - no good "USB Device not recognized". All this time the 1520 still can't connect to the Band.

    I plug the Band back into the Surface.....guess what? "USB Device not recognized". The Band still can't connect to the 1520.

    I have been a MS supporter for a long, long time and will continue to be supporter, but not with this device - too high maintenance.

    I have Beta tested Windows 98, XP, & MSN - all good experiences.

    This is my first bad experience with MS and I think it maybe had to do with my high expectations - nah, bullish to that, I think I am entitled to expect a device to work when I buy it. But I do have this niggling feeling that maybe, just maybe, all those people that called the Band beta hardware may possibly have been on the mark.

    I will probably take a hammer to the thing just to relieve some tension and then I'll go out and buy a real watch - don't need the health crap.

    I will not be buying a new Band.

    I'll miss Cortana though.

    BTW, just in case you are wondering....not a chance in hell would I buy an i device - not a chance.
    I've never had any problems with my Band and I've had it since release.

    I'm sure it's under warranty, just send it back for a new one. Or just call support, they may know a quick fix.

    Devices fail, it doesn't matter what it is our who makes it, some just fail. This is not a widespread problem so I don't see the need to knock the device like it's garbage.
    04-22-2015 07:43 PM
  8. Schneidz's Avatar
    I contacted Microsoft support, they emailed me a link so that I could sync my band to my pc, as I have 2 mos. remaining on my flip phone contract. Don't know if I'll make it these last 2 months with flip phone. I enjoy my band and am considering wp for the link features.
    04-22-2015 07:44 PM
  9. stephen_az's Avatar
    I saw an article on Re/code about MS beefing up the band to support Strava and MapMyRide and decided to hook it up to my PC.

    The Band came up as an unrecognized device.

    Having a spare USB charging cable for the device I tried that - no good. Not the cable.

    I decided to reboot the device and got the opposing arrows endlessly while connected to the PC - device still unrecognized.

    As it happens I just bought a Surface Pro 3 a week ago so I installed MS Health and the Surface did recognize the device and loaded the software into the Band.

    I thought I dodged a bullet but now the thing is stuck on "I can't find your phone" - this even though I'm still connected to the Surface which had recognized the Band, at least enough to install the software.

    OK. Now I uninstall MS Health from my 1520 and re-install it, check the Bluetooth, all is OK. The Band still can't connect to my phone - I really don't care if it connects or not, but the device is stuck on this "I can't find your phone" business.

    Let me cut to the chase.

    I finally get the Surface to completely update & sync the Band and then try it again on the PC - no good "USB Device not recognized". All this time the 1520 still can't connect to the Band.

    I plug the Band back into the Surface.....guess what? "USB Device not recognized". The Band still can't connect to the 1520.

    I have been a MS supporter for a long, long time and will continue to be supporter, but not with this device - too high maintenance.

    I have Beta tested Windows 98, XP, & MSN - all good experiences.

    This is my first bad experience with MS and I think it maybe had to do with my high expectations - nah, bullish to that, I think I am entitled to expect a device to work when I buy it. But I do have this niggling feeling that maybe, just maybe, all those people that called the Band beta hardware may possibly have been on the mark.

    I will probably take a hammer to the thing just to relieve some tension and then I'll go out and buy a real watch - don't need the health crap.

    I will not be buying a new Band.

    I'll miss Cortana though.

    BTW, just in case you are wondering....not a chance in hell would I buy an i device - not a chance.
    You have defective device. Why go through the song and dance drama implying some injury? Return it (if applicable) or exchange it under warranty. Defects happen - get over it and address as anyone should with a new (warranted) product. They certainly didn't sell you a defective unit just to inconvenience you personally....
    realwarder likes this.
    04-22-2015 09:21 PM
  10. tbsteph's Avatar
    "....I think I am entitled to expect a device to work when I buy it." Sure, that's why there is a one year warranty. Hopefully your hammer does not fail you.
    04-22-2015 11:28 PM
  11. hotphil's Avatar
    Leaving the Band?
    thchqz453p.jpg

    Just me?
    bockersjv likes this.
    04-22-2015 11:49 PM
  12. Jazmac's Avatar
    04-24-2015 02:05 AM
  13. Jcmg62's Avatar
    I've avoided all third party apps on my band....I just get the feeling they'll end up bricking the thing.

    And yeah, someone on here mentioned changing the language to English (UK) for us users here in Britain.

    I cannot emphasise enough how important that is....when your band arrives it'll be auto set to English (USA).....if you don't set it to UK you'll encounter all sorts of regional bugs...just reinforcing a point :)
    04-24-2015 04:18 AM
  14. WharncliffeOwl's Avatar
    There was no English UK option when I got mine last week only English ( US) and one other option which I think was English (European) or similar definitely no (UK) though. Can I go back and look for and change to English (UK) now?
    04-24-2015 07:15 AM
  15. Green Samot's Avatar
    It was English US or English International when I set mine up
    04-24-2015 07:25 AM
  16. anthonyng's Avatar
    When I got mine, I had to start all the set up in us english to even download the app... once it was done, I switch back to english canada.

    Never had the problem you seemed to have with my SP3 and my Lumia 930.
    04-24-2015 02:19 PM
  17. RTGent's Avatar
    I'm sure you'll both be better off; I hope there were no children involved.
    04-24-2015 03:49 PM

Similar Threads

  1. What are the best NYC transit apps?
    By TechmeIN64 in forum Applications
    Replies: 3
    Last Post: 04-28-2015, 05:20 PM
  2. Creaking corner and compass inaccurate?
    By Nathan-NL in forum Microsoft Lumia 640
    Replies: 1
    Last Post: 04-22-2015, 09:45 PM
  3. Replies: 2
    Last Post: 04-22-2015, 08:12 PM
  4. Here's why Windows 10 Slow Ring members are still on build 10041
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 04-22-2015, 05:42 PM
  5. Here's the list of known issues in Windows 10 build 10061
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 04-22-2015, 05:42 PM
LINK TO POST COPIED TO CLIPBOARD