Can't turn off the Band

[greynightshirt]

So, I unregistered, unpaired and resetted my Band so I can send it in for warranty exchange - but it won't turn off! Long pressing the power button doesn't do anything! Any body else have this problem?

I've tried resetting it twice and as long as it is unregistered, I can't turn the thing off...

 

[Big Papa Smurf]

Don't charge it anymore

 

[greynightshirt]

Don't charge it anymore

Lol, thanks ;-)

 

[Big Papa Smurf]

Lol, thanks ;-)

Hey, I'm a problem solver. Did it work?

 

[papa tiger]

When you do the Factory reset you need to get online with Microsoft and resend the serial number, then it will pair up again but that is not your wish or shut down. Just Bing "sending" the Bands serial number to Microsoft. At this moment Microsoft won't accept that you are the owner until you resend the SN# so the Band is locked up with the app. Also having the Band sync app on your puter is oh so handy along with it Bluetooth paired with the puter.

 

[Big Papa Smurf]

When you do the Factory reset you need to get online with Microsoft and resend the serial number, then it will pair up again but that is not your wish or shut down. Just Bing "sending" the Bands serial number to Microsoft. At this moment Microsoft won't accept that you are the owner until you resend the SN# so the Band is locked up with the app. Also having the Band sync app on your puter is oh so handy along with it Bluetooth paired with the puter.

He doesn't want to repair the device. He is sending it in for repair. Wants it to turn off.

 

[papa tiger]

It won't shut off until you give Microsoft the serial number again because you reset it. Once you give Microsoft the serial number the Band will go thru its stuff with the sinc and you can shut it off. The fact that it is registered to you is proof you own it.

 

[greynightshirt]

Ok, thanks everybody, apparently, I can't turn it off then. I let Amazon.co.uk worry about that, hope I still get the full refund.