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12-09-2015 05:28 PM
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  1. rockstarzzz's Avatar
    In UK I know this deal is now live - Give up your Band 1 and you get 70 off Band 2 on pre-order!

    Buy Microsoft Band - Microsoft Store United Kingdom Online Store

    The way this works is - you pre order your Band 2 and pay full price. Once you receive it, you send your Band 1 back and they credit you with 70! Just confirmed with Microsoft Sales support online and offline.untitled.png
    raydwatts and Laura Knotek like this.
    10-12-2015 02:02 PM
  2. raydwatts's Avatar
    I was going to hold off until after new years but damn, that is so tempting that I took the bait and pre-ordered.
    10-12-2015 02:22 PM
  3. rockstarzzz's Avatar
    I pre-ordered too! With $99 for Band 1 from Microsoft Store, it is already 65 brand new. If anyone owns Band 1 - forget getting anything more than 30-40 selling that Band 1 second hand.

    So this deal sealed it for me. The best value of my Band 1 is if I trade it in!
    Laura Knotek likes this.
    10-12-2015 02:36 PM
  4. DroidUser42's Avatar
    I didn't see anything like that for the US pre-order. Hopefully it's coming.
    10-12-2015 04:38 PM
  5. firstandlast's Avatar
    This looks good but the thing that is worrying me about the offer is that it says "Receive UP TO 70 off"

    So is it a straight 70 off or are they going to base it on the condition of the Band 1 you send back?
    10-12-2015 07:47 PM
  6. DroidUser42's Avatar
    This looks good but the thing that is worrying me about the offer is that it says "Receive UP TO 70 off"
    This link has more details. It's also a competitive trade-in, with other makes/models coming in at less.

    • Band 1 - 70.00
    • Fitbit with original purchase price of 99 or above - 50.00
    • Other wearable fitness or smart watch wearable device with original purchased price of 89 or above - 40.00


    I hope such a thing comes to the US, but looking at prices and current exchange rates, I think Microsoft has a bigger margin to play with in the UK: 199.99 is about $306.33. With the trade-in, that brings it down to 129.99 ($199.11). But if they were do the same thing in the US, it would be $150.99 final cost.
    10-12-2015 11:50 PM
  7. erichyde43's Avatar
    COME ON US SUPPORT!!!! I'll pull the trigger ASAP...on the fence now....
    10-14-2015 07:48 AM
  8. Narr's Avatar
    This link has more details. It's also a competitive trade-in, with other makes/models coming in at less.


    I hope such a thing comes to the US, but looking at prices and current exchange rates, I think Microsoft has a bigger margin to play with in the UK: 199.99 is about $306.33. With the trade-in, that brings it down to 129.99 ($199.11). But if they were do the same thing in the US, it would be $150.99 final cost.
    If you take the 20% UK VAT off the prices are almost identical, so 160 would be c. $250.
    10-15-2015 03:51 AM
  9. TechFreak1's Avatar
    If you take the 20% UK VAT off the prices are almost identical, so 160 would be c. $250.
    Yes, the VAT... is such a buzz kill...
    10-15-2015 07:12 AM
  10. Dan Harris's Avatar
    I'm tempted by this - I'm giving myself until the end of the month and if pre-orders haven't sold out I'm going to just pre-order on payday.

    I only had the Band since UK launch, but I figure the Band 2 is the one to keep longer term - I'd hope to keep the Band 2 for two years, even if that needs a warranty repair close to the 12 month mark
    10-15-2015 08:12 AM
  11. DavidinCT's Avatar
    COME ON US SUPPORT!!!! I'll pull the trigger ASAP...on the fence now....
    I'm testing a Band 1 and with the feature set of 2, I would be tempted as well. Too bad no US as of now.
    10-18-2015 10:28 AM
  12. crabby2004's Avatar
    Not sure if you guys are aware... You only ge tthe 70 trade in value if the band is in pristine condition.

    Section 8 of the terms and conditions states "For your Trade-in to qualify for the promotion it must be a working, complete and undamaged Microsoft Band, Fitbit with original purchase price of 99 or above, or other fitness or smart watch wearable device with original purchased price of 89 or above."

    I've had mine for a couple of months and the rubber has worn off, so my device wouldn't qualify.
    10-28-2015 10:39 AM
  13. daymouse's Avatar
    Not sure if you guys are aware... You only ge tthe 70 trade in value if the band is in pristine condition.

    Section 8 of the terms and conditions states "For your Trade-in to qualify for the promotion it must be a working, complete and undamaged Microsoft Band, Fitbit with original purchase price of 99 or above, or other fitness or smart watch wearable device with original purchased price of 89 or above."

    I've had mine for a couple of months and the rubber has worn off, so my device wouldn't qualify.
    I read that as any other trade it. Basically need to work and not be damaged for example broken clasp, screen, etc. General wear and tear will be accepted.
    10-28-2015 11:06 AM
  14. DroidUser42's Avatar
    I read it as "used" condition as well. However, with the rubber coming off, that might affect things. Some people have mentioned getting that replaced under warranty. It might be wise to do that first.
    10-28-2015 03:25 PM
  15. daymouse's Avatar
    I read it as "used" condition as well. However, with the rubber coming off, that might affect things. Some people have mentioned getting that replaced under warranty. It might be wise to do that first.
    I would be doing exactly the same. If the rubber was coming off mine that soon I would be straight back to the store I bought it from for a refund or replacement.
    10-28-2015 03:48 PM
  16. crabby2004's Avatar
    Hi Guys,

    I probably should have provided full context sorry... I emailed Microsoft because my rubber has come off and the charging point is corroding and asked for an upgrade on release of the Band 2. I was told they'd replace what I had so that it would qualify for the trade in. It's only three months old so I am thinking about whether or not I can return it.

    The problem I have with their deal is that it's pretty well know that the rubber WILL come off with use... So most people who bought last year will have to do the same replace under warranty to trade in which seems like a waste of effort - not to mention with warranty claims your mileage might vary.
    10-29-2015 09:56 AM
  17. R S's Avatar
    Note that the trade up form provided by Microsoft to submit your claims is broken and therefore you cannot submit any claims.
    rOIVAz likes this.
    11-20-2015 11:50 AM
  18. rOIVAz's Avatar
    Note that the trade up form provided by Microsoft to submit your claims is broken and therefore you cannot submit any claims.
    I tried yesterday and again today but the dropdown for qualifying product is broken....just wondering if anyone has spoken to MS about it and whether they're working to fix?

    I'm filling in the Contact Us form on the StoreTradeUp site now to flag anyway.
    11-21-2015 08:17 AM
  19. bells0's Avatar
    Has anyone done this with a USA bought band1?

    Got mine back in Nov last year when a mate was over in the States - right when they were like rocking horse poo to get hold of!! Tempted to trade up to a 2 if they accept my USA band, if not, happy to keep my 1.

    I think the main reason the UK got this deal is because the Band 1 hasn't been available for loing before they launched the 2 - which must have annoyed a lot of UK buyers who paid full price.
    11-21-2015 01:54 PM
  20. LeiChat's Avatar
    I've just tried to submit the trade in form and I can't get past the second page.
    https://storetradeup.com/gb/en/claims/band2/get-started

    It asks you to select your "Purchased Product" but the drop down list is empty aside from "Please Select..."

    Anyone else had more success using the form?

    The support page doesn't mention the Band 2 being included. :(
    https://easytradeup.com/gb/en/pages/tradeup/contact

    EDIT 27/11: It seems to be working fine now.
    Will be posting my Band 1 back to them at the weekend.
    Last edited by LeiChat; 11-27-2015 at 03:16 AM.
    11-21-2015 02:44 PM
  21. Narr's Avatar
    I had exactly the same problem on the product page. I did send a message using the contact form so hopefully it will be fixed soon :(
    11-21-2015 03:43 PM
  22. rOIVAz's Avatar
    I had exactly the same problem on the product page. I did send a message using the contact form so hopefully it will be fixed soon :(
    They must be doing something on the back end because the Surface Pro 4 trade-in information is also missing now too? I used the online contact form on Saturday but haven't heard anything back yet :-/
    11-23-2015 07:07 AM
  23. Narr's Avatar
    The Trade Up page is fixed now, went through the whole process without a glitch.

    I had to read the upload page carefully as it wasn't obvious that 2 documents needed to be uploaded; as it only changes the next from Invoice to Delivery Document so if you're just glancing through you might miss it.
    rOIVAz likes this.
    11-23-2015 10:47 AM
  24. madusmacus's Avatar
    Saddly I could not take up on this offer :)

    After my band 1 scratched so bad after 4 hours I took a hammer to it and the anger relief itself was worth all the money :)

    I have a Band 2 now and I have locked all my hammers away and thrown the key in the toilet :)

    I stil have the box - wish I kept the pieces and see how they dealt with that :) hehe
    11-23-2015 04:10 PM
  25. Peter England's Avatar
    Don't know if anyone has noticed but since the problems on Friday/Saturday they have reduced the payment for non Band trade ins to 40 but on Thursday when I submitted my claim it was 50 for a Fitbit with original price of 99
    11-24-2015 03:19 PM
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