03-17-2017 12:27 PM
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  1. insight3fl's Avatar
    So I did a few experiments with regards to the HR monitoring:
    On Saturday I did a 10 mile run with the Band on my left wrist (sync'd with my wife's phone), and the Band 2 on my right wrist, to compare HR for the run. The HR for the Band was what I expected (around 165 and constant), while the HR with the Band 2 was higher and climbing. Again, the workout was shown as "Strenuous" on the Band 2 (never had a "Strenuous" until Band 2), while the Band was "Highly Improving".
    Last night I wore the Band 2 on the outside of my wrist for a 5 mile run. Below you can see the comparison between a run a few days ago with the Band 2 on the inside of my wrist (same distance), and last night's run with regards to HR. Last nights HR with the Band 2 on the outside of my wrist was what I would expect.
    Conclusion: Once HR is elevated, the Band 2 worn on the inside wrist does not measure HR correctly. Keep in mind that they moved the HR sensor from behind the clasp, to behind the display. So with the HR sensor on the outside of my wrist rather than the inside with the Band 2, it seems to be measuring correctly. Someone had mentioned that perhaps the pulse through the veins when worn on the inside means that the HR sensor is thrown off. This seems to be the case. I will run with the Band 2 display (and therefore HR sensor) worn on the outside of my wrist from now on.

    Band 2 worn on inside 5-mile run, followed by Band 2 worn on outside 5-mile run below:

    Attachment 116015

    Attachment 116016
    Thanks for the update. I have posted my most recent analysis on the HR issue I am having in a new post. I got better results today and have not posted them as of yet. I will try it on the outside of the wrist tomorrow and see how it compares. I have tried it once but not for an extended time or complete fitness activity.
    11-11-2015 09:52 PM
  2. eeisner512's Avatar
    I'm experiencing a fare share of bugs on the latest build of Windows 10 Mobile (Icon) with my Band 2.
    First, Cortana rarely works. Most of the time I get the following message: Thinking... Just A Sec... Make sure Bluetooth is on and your phone is close by. This happens for using the Cortana button as well as answering texts via Cortana.
    Second, Notifications tend to be buggy. I'll get notifications duplicated anywhere from twice to 4 times.
    Lastly, and this is quite rare, when trying to answer a text using the keyboard, it will freeze trying to connect and require a restart.
    I assume these bugs are W10M related, as my band was updated to the latest software/firmware during setup.
    Captain_Eric likes this.
    11-12-2015 01:29 AM
  3. dec1950's Avatar
    After about 2 weeks, my band 2 developed a defect where it always thinks it is plugged in. The first screen to come up is the screen you get when it is plugged in, when you swipe right it shows the plugged in icon. Battery life declined to about 4-5 hours. I use a Lumia 920. Took it to the Microsoft store, they tried a reset. It didn't work. It will be replaced when they get more units in stock in my size.
    Captain_Eric likes this.
    11-12-2015 09:37 AM
  4. taymur's Avatar
    I am on the newest insider build.

    My phone and band keep losing the BT connection, to the point i have to restart both devices for it to work again, am i alone?

    and for some reason, i can access workouts on either website nor app. (but this might be a Microsoft side thing)
    11-15-2015 12:39 AM
  5. Mark Kaplan's Avatar
    I am on the newest insider build.

    My phone and band keep losing the BT connection, to the point i have to restart both devices for it to work again, am i alone?

    and for some reason, i can access workouts on either website nor app. (but this might be a Microsoft side thing)
    The BT connection issue has been an ongoing problem for me on Band 1 & 2 with Win10 on my L830. Restarting my phone corrects the Bluetooth connectivity issue.
    taymur and Captain_Eric like this.
    11-15-2015 06:19 AM
  6. taymur's Avatar
    The BT connection issue has been an ongoing problem for me on Band 1 & 2 with Win10 on my L830. Restarting my phone corrects the Bluetooth connectivity issue.
    I wonder if its the same case on 8.1?
    11-15-2015 07:53 AM
  7. anon(8555314)'s Avatar
    BT and Cortana work fine on my Band 2. I'm on a Lumia 1020 with Windows Phone 8.1.
    11-15-2015 09:20 AM
  8. Brainicus's Avatar
    I have BT issues on both Windows and Android. In fact, the connectivity and sync were so unreliable on 572 build of WM10 I switched to Android. The sync has improved, but several times I had to restart my band/phone to get the Bluetooth work correctly. The Band would show it is connected but the phone and the app would refuse to see it.
    taymur and Captain_Eric like this.
    11-15-2015 03:30 PM
  9. Brainicus's Avatar
    For what it's worth, I'm returning mine... Here's my two cents:

    1. GPS is broken. Badly. Never had any issues with the original Band. It would take it a minute or two to lock onto a GPS signal at a new location, but after that it would always acquire a signal in matter of seconds and stick to it. I'd say the device functioned on par with any of Garmin watches (I have both Vivoactive and Fenix 3) and was much-much better than Fitbit Charge or Adidas SmartRun. The accuracy of distance, pace, etc. was also spot on. When I first read reviews about the new Band saying GPS appeared slow I laughed. How can it be? Band 1 had it absolutely right, sure Band 2 would be an improvement? Unfortunately, no. Got the device on October 30 and went for a run the next morning. The reviews were right: it took it good 4-5 minutes to find the signal, but find it did, and the accuracy seemed comparable to Fenix 3, so I was content to let it be. Then over the next two weeks GPS functionality got progressively worse. It took it longer and longer to lock on the signal, it started dropping it until yesterday when GPS would no longer work at all. I tried everything: rebooting the phone and the Band, resetting the Band, using different phones and OS (went from Windows Mobile to Android). GPS is dead. After just two weeks and a handful of runs.

    2. Heart rate is meh. The original Band blew my mind. I know it's personal, but I tried all sorts of optical heart rate sensors under the sun, and they all sucked for circuit training, free weights, and kettlebells. Basis B1 was laughable. Fitbit Charge was a bad joke. Wellograph I don't even want to remember. SmartRun was anything but smart, and Scosche Rhythm didn't quite dance. Even Apple Watch that does a very competent job with running, walking, and rowing couldn't handle it. Band shined for me. Yes, it would lose heart rate here and there, but it would recover real quick. Just stand still for a second or two, and it locks the rate again. Band 2 certainly didn't improve things at all. If anything, it now loses track of heartbeat quickly and then starts chaotically jumping around trying to "guess" it for the next 10-15 seconds. By the time it finally matches the strap monitor, your exercise is long over, and your heart rate is 15-20 beats lower than it was. It also tracks worse when running.

    But it's rowing that really gets me! Basically, as soon as I start rowing the heart rate jumps to 150 (always 150 for some reason) and stays there no matter what for as long as I row. Doesn't matter the real heart rate. Doesn't matter the intensity. It's 150 baby, and it will stay that way for 2, 5, 10 or whatever minutes until you stop rowing, at which point it promptly jumps to your real heart rate. Start again -- and you will be back to 150 within half a minute.

    3. Battery Life is Atrocious. One of the reasons I dropped the original Band for a while was its battery life. You had to charge the damn thing every one or two days which compared to 10-12 days with Garmin Vivoactive was pretty bad. Microsoft advertised Band 2 would have solid 2 days of battery life. Really, Microsoft? Doing what? Playing dead? Because for my usual day (10,000-12,000 steps), which would include 30-40 minute run with a GPS on and about 30 minutes circuit training, the battery is below 15% by the time it's evening. I have to take it off my arm and charge it every day, religiously. Or there will be no Band the next morning.

    4. Sleep tracking is useless. I know I'm biased after Basis amazing sleep analysis, but I tried other trackers too: Up, Charge, Shine, Wellograph, Vivoactive, Vivosmart. Band 1 was hardly any good showing I was awake in the middle of the night when I clearly wasn't. Band 2 didn't improve situation at all. According to it, I spend hours at night wide awake (and have no recollection of it afterwards! Neither does my wife though). My "restful sleep" that was paltry 1.5 hours according to Band 1 went down to 20 minutes if at all. If we were to believe Band 2, I'm a stressed out insomniac with little or no restful sleep on a verge of a manic attack.

    Now, it may be that my Band 2 is simply defective. Dead GPS and quick discharge time are certainly signs of some hardware trouble. But as everyone else, I was burnt by a clearly rushed and still rough Surface Book that is still flaky after firmware and 10586 updates, and we all know the truly pathetic state Windows Mobile 10 is. Don't even get me started on OneDrive egg-on-face. So, if you are considering buying Band 2, the question you should ask yourself is this: do you want to give $270 or so to a company that is clearly no longer interested in making quality products? And if you can't believe the data coming out of your tracker, what's the point of having it in the first place?
    Captain_Eric likes this.
    11-15-2015 04:11 PM
  10. Nate Silver's Avatar
    I think its very likely that you have a defective Band. Other than some issues with the hr sensor, I haven't experienced any of the other problems you mentioned. A replacement might very well solve it. But it sounds like you've had multiple issues with MS, and truly, it sounds like another brand would be your best bet. Best of luck to you, personally I haven't found any tracker yet that does everything I want it to do, and do it perfectly. I also own a Fenix 3, and I like it very much, but it has its own set of issues, as I'm sure you're aware. I've owned multiple trackers, (Samsung Gear Fit, Garmin VivoFit, FitBit Surge, Mio Fuse, Basis Peak, Amiigo, Band 1, Band 2, Garmin Fenix 3). So far the Band (either 1 or 2) and the Fenix 3 are the only ones I've kept in consistent use. I still use the Mio Fuse, but only as a HR monitor (their software is truly awful). I'm hopeful that Band 2's hr issues will get sorted out with some firmware updates........speaking of which, how many have we had for the Fenix 3 now, I've lost count!
    11-15-2015 06:45 PM
  11. Brainicus's Avatar
    Couldn't agree more on trackers... Just finished diving into Garmin Vivosmart HR reviews from the field, which are quite disappointing when it comes to Garmin Connect, sync, and non-step based workouts heart rate. Who would have thought?

    I'd say the most frustrating part about Band 2 is how close it is to what I need. Apart from all above not working , which may be due to a defective unit, firmware, or software issues, the only thing I'd ask for is connectivity to external heart rate monitor for high intensity circuit training like workouts and maybe an idle alert. As I said, the Band does admirably with the former, and apps exist that can take care of the latter. So, I guess all I'm asking for: can the damn thing just work as advertised?

    GPS Fix: So, after my GPS went dead and wouldn't lock on a signal for 5-8 minutes in the middle of an absolutely clear, wide opened spot, I decided to do one last thing. I reset the device, took it off my wrist, and left it outside searching for GPS. When I came back about 12-15 minutes later it was reporting it locked on the signal. The second time it locked on it again almost instantaneously. After I put it on wrist (third time), it locked on the signal again, though this time it took it probably 15-20 sec, which I'd consider acceptable. I suppose I'll give this piece of garbage another change with a run or two... It's not like there's much alternatives out there, especially once Microsoft Health web dashboard enters the equation.
    11-15-2015 08:24 PM
  12. taymur's Avatar
    to me everything works very good.

    GPS is very quick and spot on. - but i live in Qatar which is very flat and has no towers in my area.

    Sleep and smart alarm are very good, i am enjoying them.

    I have to say, my band is registering stairs that i never climbed, i don't know why.

    Update: health app is working fine again.
    Last edited by taymur; 11-17-2015 at 12:12 AM.
    11-16-2015 08:12 AM
  13. danckel's Avatar
    I'

    Also, going strictly from recollection, the graph for the Band does not appear to contain readings as high as what I recall seeing on the Band's screen at the time. Makes me wonder whether there is some 'smoothing' or 'massaging' of the raw data going on there.
    I experienced such smoothing also with the Band 1.

    BTW how, in your every day use, do the two compare?
    11-16-2015 01:02 PM
  14. Nate Silver's Avatar
    I experienced such smoothing also with the Band 1.

    BTW how, in your every day use, do the two compare?
    I'd say if we can get the hr issue squared away, they are completely compatible as to performance. Fit and finish is much better on Band 2, and the screen is better. I've heard some noise about battery life, and yeah, it ain't great. But, I don't think its significantly worse than Band 1 (I did turn off the UV tile, its winter here, UV not an issue right now anyway! ) When I was cycling with gps for 2 hours or better, it was nip and tuck whether Band 1 would last through the day without a little bump-up. I'm on the trainer now, so no GPS, but with 2 hours on the trainer with screen on the whole time its still lasting through the day and night, with around 20% battery when I get up in the morning. I was initially concerned about the chunky clasp on top of my wrist, since I like to wear mine screen in, but I don't find it to be an issue.

    Near as I can tell so far, it does everything Band 1 did, and some besides that may or may not be of much value (floors, for instance). It would appear that Band 2 is going to hold up much better than Band 1, but time will tell.
    Captain_Eric and danckel like this.
    11-16-2015 06:38 PM
  15. LtDan8033's Avatar
    My band will only charge when it's completely dead. Very annoying. It just started a few days ago. I'll plug it into the charger and it will buzz, but no charging percentage/pic will show. Once its completely dead I'll use the exact same setup and it charges normally. What gives? I did a factory reset with no luck.
    11-17-2015 05:23 PM
  16. Mark Kaplan's Avatar
    My band will only charge when it's completely dead. Very annoying. It just started a few days ago. I'll plug it into the charger and it will buzz, but no charging percentage/pic will show. Once its completely dead I'll use the exact same setup and it charges normally. What gives? I did a factory reset with no luck.
    You should contact support for this if you've already tried a reset.
    11-18-2015 10:16 AM
  17. RealFrood's Avatar
    I have a Lumia 930 on 10586. I've found that I cannot get Cortana to open the Maps app when I ask for directions through the Band 2. I can see Cortana go to "looking for directions" and it hangs there. When I invoke Cortana via "Hey, Cortana", soft key + voice, and typing, Cortana has no issues bringing up directions. Anyone else have that issue?
    11-20-2015 05:07 PM
  18. Babs75's Avatar
    I have to wonder something. I read day after day about all the problems with the bands. Sensors not working as they should be, batteries not charging, etc. It seems to be pretty common. There must be a lot of these things being taken back to the store. Are they all bad or are we only hearing from the handful of people having problems? Have they truly created a really bad piece of hardware that can never be fixed? Is this normal when a company rolls out a new product? Just seems like there are so many problems with them.
    11-20-2015 11:56 PM
  19. Cruzebe's Avatar
    Same here , no email notification on the band ?? Lumia 640 W10 build 10586...
    11-21-2015 04:20 AM
  20. stuartbritt's Avatar
    The step count on my band 2 is wildly out. If I'm out walking steadily, it counts ok. But if I'm just walking round he house, a few steps at a time between rooms, it walking round the kitchen, it just ignores most of the steps.
    I have my original band and my band 2 on today. Original band currently on 2748, band 2 says 1352, and has hardly moved in the last 30 minutes while I've been on my feet.
    Cruzebe likes this.
    11-21-2015 09:29 AM
  21. Nate Silver's Avatar
    The step count on my band 2 is wildly out. If I'm out walking steadily, it counts ok. But if I'm just walking round he house, a few steps at a time between rooms, it walking round the kitchen, it just ignores most of the steps.
    I have my original band and my band 2 on today. Original band currently on 2748, band 2 says 1352, and has hardly moved in the last 30 minutes while I've been on my feet.
    Yes, the Band 2 is extremely conservative with step counting, possibly intentionally, but perhaps too much so. I think MS can adjust this through firmware, if they get enough feedback about it.
    11-21-2015 01:51 PM
  22. anon(8555314)'s Avatar
    I have a Lumia 930 on 10586. I've found that I cannot get Cortana to open the Maps app when I ask for directions through the Band 2. I can see Cortana go to "looking for directions" and it hangs there. When I invoke Cortana via "Hey, Cortana", soft key + voice, and typing, Cortana has no issues bringing up directions. Anyone else have that issue?
    Works perfectly for me when I ask for directions on my Band 2/1020 with WP8.1. I'm hoping that whatever issues are there with w10/Band 2 get worked out very soon as I have a 950xl on order.
    11-21-2015 02:25 PM
  23. Michael_JL's Avatar
    The "Auto Brightness" setting does not work....stays on low when enabled. Returned it for a second band and same issue. I have been in contact with Microsoft Support regarding this...said they are elevating this...anyone else having this problem?
    11-21-2015 07:18 PM
  24. JasonKruys's Avatar
    The "Auto Brightness" setting does not work....stays on low when enabled. Returned it for a second band and same issue. I have been in contact with Microsoft Support regarding this...said they are elevating this...anyone else having this problem?

    Yep.
    11-22-2015 02:00 AM
  25. madusmacus's Avatar
    My UV and ALS sensors do not work on mine so...
    back it goes - oh the joy of it all :(

    Can anyone confirm that in direct sunlight the UV tile should show something
    Clasp pointing at the sun etc?

    If its firmware bug I might not UPS it back ... YET

    Update 1: I Hacked up an APP to show the ALS readings and it appears my Band sensor is working fine (I guess the usage of the data is broken in latest firmware) - see image below
    als.png

    I am guessing the UV problem is actualy because I live in the UK but ill hack up another program :) and report back
    Last edited by madusmacus; 11-22-2015 at 09:40 AM.
    ajj3085 likes this.
    11-22-2015 06:29 AM
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