03-17-2017 12:27 PM
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  1. longlifexs's Avatar
    Since last week SYNC uploads to strava report a faulty time after running / walking.
    Strava reports 17:22 as the time

    While the MS Band 2 app shows 44:44
    Can you show the graph of the run (e.g. the speed graph) to see where the extra time is coming from? Could it be that you forgot to turn the tracking off after the run and the Strava cut off the idle time, whereas MS Health didn't?
    06-29-2016 09:28 AM
  2. marchius's Avatar
    25/6 MS Health android app update did not fix phone (Sony Z3c Kitkat 4.4.4) not tracking/syncing the steps while not wearing the band. Reverted back to 1.3.20525.2 firmware which works.
    Last edited by marchius; 08-01-2016 at 02:25 AM.
    07-28-2016 08:12 AM
  3. Eric Oud Ammerveld's Avatar
    Sorry for my late reply.
    Concerning the time in the GPS energy saving mode.
    I've recorded two sessions in the power save mode that had the same issue.
    I definitely stopped my session both times.

    My guess is the GPS energy save mode polls only 1/3rd of the time and to MS Band APP fills in the dots with an average between the "polls".
    I'm pretty sure this is a software issue.

    I've disables the power save mode since and no issues what so ever on that part.
    07-31-2016 06:44 AM
  4. papa tiger's Avatar
    Well a month ago my Band 2 refused to update. Last night it refused to charge on its stand or charging cable. It showed 50% on its meter. After wiggling the strap it finally charged 96%. This charging thing has become a pain. There is no corrosion on the pins or cable. So on the surface it was better than the first Band 1 but ends up less reliable as Band 2 is failing quicker than Band One did. Band 1 needed constant cleaning on its surface while Band 2 fails inside the strap. Ultimately the product for me is just another Microsoft piece of expensive crap.
    tomylee likes this.
    08-06-2016 06:26 AM
  5. papa tiger's Avatar
    Band 2 is still troublesome to charge and will not sync with the puter to receive its updates, acts like it has lost its USB capability that way. The Battery charge thing I believe is due to sweat getting into the battery area and as it dries it charges better in a more reliable way. Still it doesn't seem to have the anti moisture thing very well and if you can't wear/use it in a very physical/nasty nature what good is it long term. None ! So I am extremely displeased at this time, not with its features and wear-ability (comfort wise) but with its short falls which seem to be disastrously junky. I seriously can't consider Band 3 at this time and probably will research other bands to replace this one soon. My needs are health and messaging ability and I will sorely miss the messaging to my wrist.
    08-21-2016 11:28 AM
  6. papa tiger's Avatar
    Both, the Band and Band II have been accepted by Microsoft for warranty return and replacement. Will see, meanwhile Fitbit Surge is on my wrist. Not as informative as the Band's and will miss the Stock Market updates. Will see what the Replacements are like from Microsoft when the new replacements come next week. Will probably still use them as for their information capabilities and use the Fitbit for workouts.
    09-04-2016 10:44 AM
  7. papa tiger's Avatar
    The new replacement Band 2 is back on my wrist and the little woman wears the replacement Band. We will see again. I loved the Fitbit Surge and will use it for workouts. Only gripe about the Surge is its small screen size of printed words which require I wear no line bifocals all the time which I hate. So Band 2 is my daily driver again. Lol
    09-14-2016 11:40 PM
  8. papa tiger's Avatar
    It's good to have the Bands 1 & 2 back again they are so much better than the Surge but dream on for the Fix of a Good Band 3 !
    09-15-2016 05:14 PM
  9. phelme's Avatar
    ack. well, my Band 2 is now occasionally not responding to button pushes, especially in the mornings. It comes back to life only when plugged back on the charger. At which point it'll wake up and tell me "Welcome back! Battery ran out, please set date and time." When in reality, it usually has 75% or more battery left. :p

    Maybe I got it wet or something. Rats...
    09-21-2016 02:04 PM
  10. papa tiger's Avatar
    Inform Microsoft, get your FedEx barcoad and print it, send it to them and 10 days you get a new one. Love the Bands but also loved the Fitbit program just not the small screen on the Surge. I wear it when working out or working on the weekends.
    09-24-2016 09:18 AM
  11. phelme's Avatar
    Inform Microsoft, get your FedEx barcoad and print it, send it to them and 10 days you get a new one.
    that's my plan, unfortunately, the warranty support site is currently broken. Hopefully later this week.

    In the meantime, looking at other replacement options too.
    09-26-2016 12:32 PM
  12. Damion Saunders1's Avatar
    I have had my band 2 about 2 months now and have to be fair I love it.

    However since the rebrand which apparently did not update the bands firmware i am constantly being asked if I would like to turn the power off. This is extremely annoying and to make matters worse if you select Yes it does not turn the band off.

    Please issue a patch for this as it is getting more than annoying and is very dangerous when I am riding my bike.
    09-29-2016 08:59 AM
  13. Nate Silver's Avatar
    I have had my band 2 about 2 months now and have to be fair I love it.

    However since the rebrand which apparently did not update the bands firmware i am constantly being asked if I would like to turn the power off. This is extremely annoying and to make matters worse if you select Yes it does not turn the band off.

    Please issue a patch for this as it is getting more than annoying and is very dangerous when I am riding my bike.
    This is the first time I've heard of this issue, so I don't think there will be any patch issued, since it doesn't seem to be a wide-spread problem. I don't know if you've tried anything to fix this yet or not, but here's a couple of ideas. First, I'd try deleting and then re-installing the app. If that doesn't do it, I'd do a reset on the Band and then set it up again fresh. If neither of these fixes it, I'd be contacting MS to get their ideas. If they can't come up with anything, then its time to request a replacement, because this certainly is not normal behavior.
    09-29-2016 02:41 PM
  14. papa tiger's Avatar
    Another week has passed and the Fitbit Surge worked well thru the weekend and mid week use cycle. Now it is back to the Band again for this weekend. Have to say I like both for different reasons. The fitbit program is terrific while the Band program is more informative with the tile selections. All being said if the fitbit Surge had a larger print/message format I would like it better, thus I can read the Band on the wrist the best and the Fit bit program better on the I phone 6+. So there is comfort with the Band 3 and ruggedness with the Surge. That being said the BAnd gets worn as a dress up item and the Surge for practicality. The phone and sync in the truck both readily adapt to my needs immediately with either watch.
    09-30-2016 11:49 AM
  15. papa tiger's Avatar
    Am still extremely pleased with the fitbit surge and the iPhone 6+ program, the Microsoft still not bug free and is somewhat of a pain in the *** at times and it won't Bluetooth with the Sync in my truck. Meanwhile the lil womans band 1 is already becoming a PITA to charge after just 3 weeks. Will probably trade her the Band 3 and just use my Surge soon.
    10-08-2016 10:23 AM
  16. papa tiger's Avatar
    Anyone interested we still have working Bands and I use the Surge when I work out to protect my Band 3 from that moisture.
    12-29-2016 04:56 PM
  17. NirosNasaro's Avatar
    Inform Microsoft, get your FedEx barcoad and print it, send it to them and 10 days you get a new one. Love the Bands but also loved the Fitbit program just not the small screen on the Surge. I wear it when working out or working on the weekends.
    I have replaced 3 Bands 2 @ my friendly local Microsoft Store. The last one that I got, about 4 months ago is even from a lot number that is bigger than 1608, so it was supposed to have thicker skin... It broke just a few days ago, still on the inside. I'll be heading to the store again and hope they still carry a replacement
    02-07-2017 04:25 PM
  18. NirosNasaro's Avatar
    How is your experience with the Surge so far? Are you getting all the texts and calls alerts? My Band 2 is dying again, I'll try to replace it but I'm thinking of getting a Fitbit for the real heavy lifting eg sweat,rain and some occasional hits while exercising
    02-08-2017 11:36 AM
  19. DCTonkaTruck's Avatar
    Hey WC Fans (wow, that doesn't work that well, does it?),

    Just to give you a quick update, my strap started to split again in mid-December. Luckily, I was able to send it back for a replacement about 3 days before the warranty expired. Unfortunately, after about a month and ten days, I heard yesterday that they have decided to refund my money rather than send me a replacement. (I might complain that they are refunding the most recent price for the device and not what I paid for it.... but, I got to wear a great device for a couple years AND I get 85% of my money back.. that's more than fair).

    Anyway, I'm off the BAND2 Train and I'm off the Lumia Icon Train. I really want to start using Microsoft Band/Health app, but...
    02-09-2017 08:54 AM
  20. NirosNasaro's Avatar
    I'm hoping I'll be able to do the same when I go to the store with my 4th Band 2 that broke... I've really tried and I still love the band but the fact that they killed it and the frustrating sync and connectivity issues made me decide to move to a Fitbit. I'll still keep my 950XL until Redstone 3. If that doesn't make W10 mobile work at least as fluid and as clean and nice as in the W8 era, I'll be forced to consider my other options.
    02-09-2017 04:29 PM
  21. Mark Kaplan's Avatar
    The band on my 2 started to split so I put in a ticket, sent my Medium Band 2 back and got a brand new one. In a new retail box with charger! The support person did say stock is starting to deplete and if the size needed was no longer available, a refund would be issued. I'm covered through 12/17.
    03-17-2017 12:27 PM
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