1. wpfan2be's Avatar
    Hi. Got a Band 2 for my wife to replace her Band 1. Process to get the new band connected to the Health app was very simple and much improved. Band 2 connected and working as expected. Band 1 was factory reset. Now the issue is, When she looks in https://dashboard.microsofthealth.com/ she gets a message saying "Oops! We cant detect your Microsoft Health account. Before you access the Microsoft Health web dashboard, you need to download and register the phone app.".

    The Health app in her phone is saving and updating all info correctly. Furthermore, if she connects to MS Health Vault (https://www.healthvault.com), it shows that "Health App" is connected and all of her Band 2 captured info is there, and shows updated by "Health App".

    Tried login out, login back in, same thing. Any ideas?

    Thanks
    11-01-2015 10:17 AM
  2. David Lohrentz's Avatar
    I had the same problem on day 1. This fixed it for me:
    1) Unregister new band
    2) unistall health app
    3) register new band
    4) reinstall health app
    11-01-2015 10:28 AM
  3. Tonio78's Avatar
    It's a point I haven't seen anywhere, how to change "software wise" from B1 to B2 without losing any synced information 👀...

    Via Tapatalk de mon splendide Lumia 930
    11-01-2015 10:47 AM
  4. wpfan2be's Avatar
    I had the same problem on day 1. This fixed it for me:
    1) Unregister new band
    2) unistall health app
    3) register new band
    4) reinstall health app
    Ok, so after 2 days of trying everything, and my next steps were going to be exactly what you suggested above, I saw on the bottom of the dashboard web page a link to download a "desktop sync app" called "Microsoft Band Sync App for Windows". Installed on her Windows 10 PC. Ran it, login with her credentials. Asked me to connect the band to the USB. I did NOT do that, just clicked on "Dashboard" and Bam! it works now!

    Now she can access the web Dashboard... Crazy!!

    Thanks everyone for your help...
    ludesleep likes this.
    11-01-2015 11:02 AM
  5. mijacs's Avatar
    It's a point I haven't seen anywhere, how to change "software wise" from B1 to B2 without losing any synced information 👀...
    I just clicked on Replace My Band inside the Health app. No problems here.
    Tonio78 likes this.
    11-01-2015 11:06 AM

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