1. senrabwh's Avatar
    Pre-ordered my band the minute it went on sale. I received it in Oct 31st, and started using it the next day. Yesterday, I tried charging my band 2 up with no luck. It was completely dead. I called MSFT, and Tech support didn't offer trouble shooting. End result is I have to send my Band 2 back and hope for a replacement. That will take 2 weeks or longer. Not exactly the customer service I was hoping for. Anyone else having similar issues, know of a fix? I did buy complete care, so I guess I'll be covered in the end. Hoping my new Band 2 makes it longer than a week.
    11-08-2015 03:13 PM
  2. Mike Santagata's Avatar
    You should try to just take it to your local (if applicable) Microsoft store for an exchange.
  3. TechFreak1's Avatar
    1) Did it just turn off and not turn on again?

    My little sisters ipod (5th gen) randomly turned off at 70% and 3 weeks later automagically turned back on again.. at 70%.

    2) Any chance it got soaked pretty badly?
    11-08-2015 04:54 PM
  4. senrabwh's Avatar
    1) Did it just turn off and not turn on again?

    My little sisters ipod (5th gen) randomly turned off at 70% and 3 weeks later automagically turned back on again.. at 70%.

    2) Any chance it got soaked pretty badly?
    Nope, no exposure to water. Just wore it while exercising. Very strange.
    11-08-2015 05:47 PM
  5. TechFreak1's Avatar
    Nope, no exposure to water. Just wore it while exercising. Very strange.
    That is pretty strange maybe some how the battery circuit got damaged?

    As the battery is now underneath/top of the clasp (depending on user perception) as opposed to the sides.
    RumoredNow likes this.
    11-08-2015 06:02 PM
  6. senrabwh's Avatar
    That is pretty strange maybe some how the battery circuit got damaged?

    As the battery is now underneath/top of the clasp (depending on user perception) as opposed to the sides.
    Could be. Of course everything on the outside looks great. Aside from this disappointment, I love the Band 2. Ill let you know how their customer service finishes things. Thanks!
    11-08-2015 09:44 PM
  7. Mike Santagata's Avatar
    You should try to just take it to your local (if applicable) Microsoft store for an exchange.
    RumoredNow likes this.
    11-08-2015 09:47 PM
  8. TechFreak1's Avatar
    Could be. Of course everything on the outside looks great. Aside from this disappointment, I love the Band 2. Ill let you know how their customer service finishes things. Thanks!
    Keep us posted :).
    RumoredNow likes this.
    11-09-2015 01:48 AM
  9. senrabwh's Avatar
    You should try to just take it to your local (if applicable) Microsoft store for an exchange.
    I live in Birmingham, AL, no MSFT store here.... :-(
    11-09-2015 07:55 PM
  10. senrabwh's Avatar
    Keep us posted :).
    So, Microsoft was sold out of small bands. Their escalation team called me and notified me. I called the local Best Buy and they had one in stock. So I chose to take a refund and buy my replacement at BB. For my inconvenience, the MSFT team member gave me a coupon code to use in store. Very satisfied with their customer service! Mu wife is happy she will have her band back this afternoon when she gets home from work!
    TechFreak1 and StevoPhilo like this.
    11-18-2015 12:53 PM

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