1. uselessrobot's Avatar
    This morning I unplugged my Band from the charger, put it on and found that it wouldn't turn on. I tried the reset procedure and all I got was an icon with arrows pointing in opposite directions. So I assumed that the thing was good and dead.

    However, when I got to work I plugged it in to the charger and it sprang to life, showing the battery at 0%.

    I don't think there's anything wrong with the charger, but I have found that it's quite easy to mistakenly plug it in backwards. Without visual confirmation, and going by feel alone, it isn't obvious that it's connected backwards. Also, the icon that pops up when you're trying to reset isn't very informative. I'm used to devices showing me a dead battery icon when I try to turn them on.

    So I can see people mistakenly believing they're stuck with a faulty device; I myself was convinced that I was going to be dealing with tech support today. So I figure this tip might be helpful.
    11-11-2015 09:49 AM
  2. DroidUser42's Avatar
    an icon with arrows pointing in opposite directions.
    I believe that's a sync icon - I see that when doing a firmware update on Band 1.

    MS is showing no updates to Band 2 since it's introduction: 2.0.3812.0
    11-11-2015 02:17 PM
  3. Jason Burroughs1's Avatar
    Any solution to this issue uselessrobot? I am experiencing the same issue but I cant even get it to respond to either button though. It will boot up and respond to the touch screen after plugging it in but will not charge?
    11-16-2015 11:12 PM
  4. duncanator's Avatar
    Yeah, mine just bit the dust last night and it won't take and hold a charge. Taking it back to the MS store today.
    11-17-2015 07:49 AM
  5. uselessrobot's Avatar
    Yeah, I plugged it in to the charger. It showed the Band at 0%, and charged just fine. I haven't had any problems since.
    11-17-2015 10:53 AM

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