1. Rimaz Flyil's Avatar
    Hi i got my Smart Band 2 Yesterday and its look very nice and very comfort and i have connected my band 2 to Lumia 640 . everything works fine but when i try to reply to a message using keyboard it says " Connecting" and then force close and when i click and hold the action button to launch cortana and when i ask a question it says make sure Bluetooth is on and your phone is close by . any idea .
    11-20-2015 09:12 AM
  2. RumoredNow's Avatar
    Did you do the initial pairing via Bluetooth Settings or Health App?

    Via Health App is preferred method for my setups on Band 1.

    Try deleting all Band 2 connections on the 640, Factory Reset Band 2 and look for it first via Health App...
    11-20-2015 10:52 AM
  3. Rimaz Flyil's Avatar
    Yea I have done the initial stop through health app .and after that I have deleted the band and reset the band and connected again but still same issue.
    11-20-2015 10:58 AM
  4. RumoredNow's Avatar
    Are you on the Insider builds? If so what build #?

    Many Insiders are reporting issues. Looks like 10586.11 is reporting good Band and Band 2 use especially with an up-to-date Health App.
    11-20-2015 05:24 PM

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