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12-22-2015 05:21 PM
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  1. insight3fl's Avatar
    why is nearly nobody complaining about the HRM? the reading of the heartrate is way worse on the band 2 than it was on the band 1. the average heartrate after sports is up to 10 beats. on band 1 it was about 1 or 2.
    in the beginning of my sports the heartrate if off by up to 20 beats. it goes up very (way to) quick and stays there most of the time.

    the floor counter is a cheap joke and nothing more than a random counter.

    both the HRM and floor counter are annoying and nearly useless and if ms does not fix both, i will not buy a band 3.
    I have been one of the ones complaining from day one. Mine is off over 40 BPM every time. I have posted several times on the MS community site as well. I called customer service and while the rep said "i guess you just want a refund", (I will have to travel 125 miles to the nearest store) he said I was the first one to complain.
    12-18-2015 10:15 PM
  2. Alexander Long's Avatar
    It has not fixed the altimeter I went up 1 flight of stairs at the gym this morning and it is registering 24 flights imagine that, I would not call that a fix. I had a fitbit surge previous and it was spot on with stairs all the time.
    My fitbit always say I climbed 2000 stairs when I was supposedly sleeping. So I won't really count fitbit stairs accuracy
    12-20-2015 03:14 PM
  3. VFC's Avatar
    My fitbit always say I climbed 2000 stairs when I was supposedly sleeping. So I won't really count fitbit stairs accuracy
    My FitBit Surge's stairs count is nearly 100% accurate. You must have a seriously defective one as FitBit uses both the altimeter and arm motion sensors for calculating stairs counts.

    After using the Surge for nearly a year, I purchased a Band 2 mainly for the style and screen. However, the step count, stair count, HR, and calorie counts are very inaccurate. I wore both the Surge and the Band 2 for a couple weeks. I was so disappointed with the Band 2, I powered it off and stopped using it. As one example, my Surge had an accurate stair count of 19 by the end of the day. The Band 2 had registered 215 floors.

    I did try the Band 2 again last week after the f/w update, but the accuracy problems are still there. So I'm back wearing my Surge.
    Last edited by VFC; 12-21-2015 at 11:45 AM.
    12-21-2015 09:17 AM
  4. philxor's Avatar
    My stair count and HRM seems fairly accurate. At the end of the day the stair count is usually around 15-16 which is what I would expect given my daily activities. I've had the HRM go way higher than it should so I would like to see the accuracy of it fixed.
    12-21-2015 09:56 AM
  5. Nate Silver's Avatar
    My stair count and HRM seems fairly accurate. At the end of the day the stair count is usually around 15-16 which is what I would expect given my daily activities. I've had the HRM go way higher than it should so I would like to see the accuracy of it fixed.
    Yes, stair count seems fairly accurate (as these things go), I haven't seen any wildly off the wall totals on that. There is definitely an issue with HR though. I haven't as yet been able to get any sense as to whether it is common to all examples, or only a few Bands, but mine will very often rapidly climb during the first 10 minutes or so of an activity. For instance, during the warm-up phase of an indoor cycling activity, I've had mine peak as high as 180, when my two strap type monitors and Mio Fuse optical monitor are all reading in the 95 to 100 range. Heck, my max HR is only around 160, and that's during a steep, long climb when I'm really pushing it. I've even gone so far as to stop pedaling, and can watch the hr continue to climb for some 30 seconds after stopping! Then suddenly, it will 'wake up' and rapidly go back down to where it should be. I've had to do this two or three times before it remains at the level it should be at. Usually, once it has settled down, it will behave for the rest of the activity (though not always), even for a duration of 2 hours or more.
    12-21-2015 12:29 PM
  6. Alexander Long's Avatar
    My FitBit Surge's stairs count is nearly 100% accurate. You must have a seriously defective one as FitBit uses both the altimeter and arm motion sensors for calculating stairs counts.

    After using the Surge for nearly a year, I purchased a Band 2 mainly for the style and screen. However, the step count, stair count, HR, and calorie counts are very inaccurate. I wore both the Surge and the Band 2 for a couple weeks. I was so disappointed with the Band 2, I powered it off and stopped using it. As one example, my Surge had an accurate stair count of 19 by the end of the day. The Band 2 had registered 215 floors.

    I did try the Band 2 again last week after the f/w update, but the accuracy problems are still there. So I'm back wearing my Surge.
    I am not really sure if it was defect but one of my friend, who is only one know have a fitbit , also have this issue so I just assume it is common issue. Then I return it, and two weeks later Band 2 was announced to be released in Canada, so I just waited until the Band 2. So I only had a week of try of fitbit, therefore I can't really know which one is more accurate. Only based on my own experience and month of a friend.
    But again, are you sure your Band 2 is not defect either?
    12-21-2015 07:08 PM
  7. snakies's Avatar
    Round of golf on Sunday was terrible. Course data was corrupt and of course the swing count did not work either. I will try again but between the HR issue always off and the hit and miss golf app, these are the only two things that makes this a usable device for me other than any other smart watch. And now we early suckers are eating $50 on the new price reduction.
    I noticed the swing count not working as well. It worked so well on the Band 1 and I was excited to play a round with my new Band 2. Pretty disappointing. I havent played since the update, but heres hoping they fixed stroke counting.
    12-22-2015 12:45 PM
  8. gwinegarden's Avatar
    devbent: seeing as you know so much about this altimeter why when I live in Florida no steep inclines, I have not climbed any stairs, I am retired so not real active but right now 4:15pm My Band 2 is showing 27 flights of stairs climbed and I have not gone any where and no stairs in my house. Most days my Band2 shows around 45 flights continually daily. This surely is not any where accurate.
    I wouldn't be surprised that the massive barometric changes, in Florida, are part of the problem.
    12-22-2015 05:21 PM
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