1. EMitchell's Avatar
    I recently performed a hard reset on my phone, and as a result had to reload everything from scratch. When it came to the MS Health app, it was kind of a pain to get it to pair with the Band, I ended up having to factory reset the Band and then pair it. So using the Health app, I picked the tiles I want and updated the band - no problem.

    At the top of the Manage Tiles pages is the arrow saying that the order of the tiles can be rearranged. I've done this previously a number of times. However now I'm unable to slide any tiles around to change their positions. Is there some kind of unlock switch that has to be set first? I don't remember having to do this before, I could just slide them left or right. The instructions on the app even say just press on a tile icon and position it in the right spot, but they won't move.

    Any suggestions?
    12-29-2015 01:53 AM
  2. pedenske's Avatar
    Have you tried to press and hold, then try to move them around, as if you're rearranging your home screen? For me that is what I have to do but it doesn't have any feedback to know if you're actually doing anything so it was hard to find initially.
    EMitchell likes this.
    12-29-2015 02:17 AM
  3. onlysublime's Avatar
    It happened to me once where I couldn't rearrange the tiles. I forgot how I fixed it. Either I terminated the app and restarted it. Or I rebooted the phone.
    EMitchell and RumoredNow like this.
    12-29-2015 02:44 AM
  4. EMitchell's Avatar
    I was trying to hold the tile, then move it, no luck. So I shut my phone off and started it back up, now everything is working as expected.
    RumoredNow likes this.
    12-29-2015 02:51 PM

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