02-09-2017 02:35 AM
54 123
tools
  1. pfletcher7's Avatar
    Think I'm gonna have to give that a try.. I'm not super close to one, but definitely not $250 in gas away from one.
    neoberry99 likes this.
    02-23-2016 06:10 PM
  2. TennisGuy45's Avatar
    Last night my Band 2 strap cracked open.
    This morning I logged onto the Microsoft site, registered my Band 2, called them and was informed that I could:
    A. Take my band 2 to any Microsoft store and swap it out for a new one, no questions asked no money
    B. Ship my band 2 to support and they would ship me another free of charge

    They stand by their product. They know there are durability issues with this model and informed me the engineers are working on a solution.
    You get a 1 year warranty and free replacements.
    02-24-2016 09:32 AM
  3. Babs75's Avatar
    Last night my Band 2 strap cracked open.
    This morning I logged onto the Microsoft site, registered my Band 2, called them and was informed that I could:
    A. Take my band 2 to any Microsoft store and swap it out for a new one, no questions asked no money
    B. Ship my band 2 to support and they would ship me another free of charge

    They stand by their product. They know there are durability issues with this model and informed me the engineers are working on a solution.
    You get a 1 year warranty and free replacements.
    Many people have sent their band back only to have it returned with a note saying the damage is considered normal wear and tear and is not covered by the warranty. I would be inclined to get to a Microsoft store and return it there.
    02-24-2016 10:23 AM
  4. TennisGuy45's Avatar
    I'm taking mine into the store.

    I hope not/doubt they will give me a line of crap "normal wear and tear".

    Not cool.
    02-24-2016 11:12 AM
  5. TennisGuy45's Avatar
    Just wanted to post back that I took my Band 2 with a cracked open strap to the Microsoft Store this Saturday.

    They swapped it out for a brand new one out of the box right there in front of me. No fuss no muss.

    The store has been doing a lot of that and Microsoft knows there is something wrong with the compound they used so they are not giving any grief on exchanging them.

    I fully expect to have to do this again until they fix the issue.
    02-29-2016 11:13 AM
  6. PWFlyMan's Avatar
    Exactly the same for me, MS need to fix this design flaw. Disgraceful company policy.
    05-20-2016 04:14 AM
  7. PWFlyMan's Avatar
    Same problem here but a crack in the screen has given MS an excuse NOT to replace my band. I think that's a poor service, clearly there is a problem and I don't even notice the crack anymore, I just want the strap fixed.
    05-20-2016 04:16 AM
  8. Ray Liczkowski's Avatar
    image.jpeg
    My band went today, didn't notice it. My friend who bought his at the same time as me was showing me the tear on his band, then I noticed I had one too...

    Not even had it for 60 days :( and I am pretty sure there are no Microsoft stores in the UK.
    05-20-2016 05:02 AM
  9. Jeff Bennion's Avatar
    Mine started with a small crack on one edge and then migrated across the band. At some point the sleep detection went wonky, I assume that was related. (A 7 hour sleep would show no actual sleep--I toss and turn a lot, but not THAT bad!)

    Today I took it to the MS store in downtown Salt Lake City. They said they would replace it ONE time, or just give me my money back. They were obviously quite familiar with the problem. I elected to replace it. (I elected to replace it, because I LOVE my Band 2!) I bought the purchase protection plan, and they offered to refund that, because they said they wouldn't keep replacing it. They also said they have no plans to fix it. This was just the retail representative, so take it for what it's worth, but that was my experience. They seem well aware of the problem, but no long-term solution seems in the offing.
    05-20-2016 04:40 PM
  10. Raylz's Avatar
    same here on my band 2 after 3 months a small crack has appeared but i have no warranty on it ,what do i do?
    Last edited by Raylz; 05-21-2016 at 03:02 AM. Reason: had to put band 2 item
    05-21-2016 03:01 AM
  11. Aaron Greenhill's Avatar
    My wife has swapped one in-store already, no charge. It was the same rubber-splitting problem. Here we are again with the same problem. Seems to happen about once every four months. This time we'll be asking about a full refund. I don't see how MS can expect to swap it out like this... it's a bad deal for us AND Microsoft.

    My wife wears it daily - very gently (desk job). If you're a very active person and tried to use this device daily, I suspect you'd get a month or two max before the rubber splits.

    Last time in the store the employee said they get people in weekly if not daily to swap them out because of the rubber-splitting issue!
    07-21-2016 09:03 AM
  12. Aaron Greenhill's Avatar
    @Raylz If it's only 3 months old, take your receipt and/or proof of purchase into a MS store for an exchange. For some reason if you mail it in they'll blame you and say it's not covered under warranty.
    07-21-2016 09:05 AM
  13. Marsamver's Avatar
    Gutted, just took mine off charge and noticed the crack exactly where others have had it. I've always tried to be careful with it, but you are supposed to wear it all the time! No close stores here in the UK so will have to send it back and hope for the best. This is the second one I've had, first one the bluetooth stopped working. Hope I get one of the reported new thicker straps.

    wp_20160725_19_30_36_pro-2-.jpg
    Last edited by Marsamver; 07-26-2016 at 06:07 AM.
    07-25-2016 01:37 PM
  14. Ray Liczkowski's Avatar
    Bought my first one back in March this year, that split after two months, the shop I got it from replaced so no issue there, well on my 3rd band now and that has just split so as of this month it will be 4 bands since March all split. So I get roughly 2 months worth of life out of my straps. Have tried medium and large size with no difference, small is too small. But now the MS promo is off and the band is back up to full price, it was a little bit more troublesome to return and not be forced to pay th difference.
    Keep hoping microsoft deal with this issue as I do genuinely love the band itself. But now I am researching other fitness trackers as Incan keep returning it every two months..
    11-01-2016 06:11 AM
  15. Peter Moskaluk's Avatar
    Same here. Three months of normal use and the identical crack even on the same side. That picture could have been mine. What a rip off! I hope some class action lawyers read this. If you try to dispute this the microsoft form says you will be sent to an arbitrator and will default on any right for a class action suit.

    http://forums.windowscentral.com/e?l...token=9q-N-sCi
    11-03-2016 03:29 PM
  16. gaf1960's Avatar
    I have a Large Band 2 that I wear every day. After 8 months the cracks have just now appeared. The cracks are due to stress at the point where the rubber connects to the ends of the metal display. My wrist size is in the overlap area between medium and large on Microsoft's sizing chart. I usually have the band clasped tight. No one knew if there was a difference between the sizes other than length of strap so I bought a medium and a large to compare. Besides the medium strap being shorter, the angle of the band display ends is more pronounced than on the large, so that it will fit a medium wrist better.

    I was intrigued that some people have had no cracking issues at all, while others have had recurring problems. I have to wonder if the failures are due to a less than ideal fit. For me, the medium band is a little too short - I have it fully extended and it doesn't feel right. But when I wear the medium band, there isn't as much stress at the point where the crack develops. I am returning the medium band and keeping the large one. I will wear it a little more loosely so as not to stress the band at the place where the cracks develop.

    Not trying to justify the failures by any means, just saying that these failures were designed in if you are forced to go up a size for a comfortable fit..
    11-03-2016 06:42 PM
  17. Marsamver's Avatar
    Well, only had my replacement of the above Band 2 for 4 months (replacement was lot/date 1620) and here is a picture of it when I woke up today, gutted -

    band2slpit.jpg

    It couldn't be a more identical failure point than my last band 2. Will see if I can replace it, but will have to consider whether to try and sell on the replacement (assuming I'm able to get one) or if I keep it will maybe have to consider not wearing it for sleeping, which is probably where it get most movement I guess.

    I do love the band 2 and ironically it's been working a lot better when I made the jump from windows phone to a Samsung Galaxy S7 edge (something I didn't take lightly, I've been using MS phones since 2003 and their first HTC Canary handset) I've seen better battery life (2 days) and better notifications, even Cortana was working which was something that was hit and miss with my Lumia 930!!
    11-11-2016 04:45 AM
  18. Stuart Wood's Avatar
    I bought band 2 from amazon in August this year. Noticed I the week the strap had cracked half way across. This was about an inch to the right of the screen. Contacted microsoft online chat. Told them the problem and in minutes I was emailed a ups label to send band 2 off to Germany. I have been told a new band will be sent free of charge and will arrive within 10 days.
    11-11-2016 03:45 PM
  19. Marsamver's Avatar
    Mine is also now on its way to Germany via ups. I raised the return in the online chat in band support pages as the online form wouldn't work.
    Stuart Wood likes this.
    11-11-2016 05:52 PM
  20. Stuart Wood's Avatar
    My band arrived and booked into microsoft Germany today. Posted on the 9th via ups
    Marsamver likes this.
    11-14-2016 09:44 AM
  21. Stuart Wood's Avatar
    My repair/replacement is showing as despatched already
    11-14-2016 02:51 PM
  22. Brandon Patnoe's Avatar
    Today I looked down at my Band 2 and noticed the band itself had a crack or split on it. Does anyone know if there is an option to replace the band at all or am I going to have to purchase a new Band 2?
    I'm disappointed as I've only had the Band 2 since November 2nd and I really like it compared to my Android Wear watches I have.
    Any suggestion on how to repair would be appreciated too. I was thinking super glue just to keep the damage from growing and hopefully just living with it.
    I order this online through the Microsoft Store and don't have any experience dealing with them for a replacement but I'm unsure if I want to go without a Band 2 if they would make me send it in first. I wish I lived close to a store but I don't.

    Attachment 119731
    11-15-2016 06:50 PM
  23. Stuart Wood's Avatar
    Replacement arrived on ups today. Brand new band in sealed box with new cable too. Just finished setting up
    11-17-2016 12:09 PM
  24. Marsamver's Avatar
    I've received my replacement band, this my fourth now! (first one Blutooth died, and 2 cracked bands shows earlier in this thread)

    This time it is again a brand new band 2 but it was not in retail packaging (so I don't know the lot number)
    Not sure whether I should change my use of the device. Was toying with the idea of not sleeping with it on, not too fussed about losing sleep data, but for me the alarm feature is a must have, so don't want to not wear it in bed for that reason.

    I'll just have to be extra careful with it, but I was with the last two.

    I guess they will soon start to run out of replacements if it happens again. Shame, it's a great device otherwise, I certainly missed it while I was without it.
    11-24-2016 08:52 AM
  25. Captain_Eric's Avatar
    I've received my replacement band, this my fourth now! (first one Blutooth died, and 2 cracked bands shows earlier in this thread)

    This time it is again a brand new band 2 but it was not in retail packaging (so I don't know the lot number)
    Not sure whether I should change my use of the device. Was toying with the idea of not sleeping with it on, not too fussed about losing sleep data, but for me the alarm feature is a must have, so don't want to not wear it in bed for that reason.

    I'll just have to be extra careful with it, but I was with the last two.

    I guess they will soon start to run out of replacements if it happens again. Shame, it's a great device otherwise, I certainly missed it while I was without it.
    Mine cracked too. I'll replace it next time I or a friend goes back to the USA. I was happy it's an easy exchange, though I share your concern that sooner or later they'll run out. (Hopefully they've done the math and it will be one years after the last one was sold. But we'll see.)

    As for careful treatment. I'd guess sleeping with it won't make that much difference.

    I've hypothesized that the fragile strap is stressed most when I take it on and off. It cracked on the side with the charge connector, which I tended to hold (instead of the watch body) whenever it was off my wrist, principally because I was connecting it to the charger. So, after I replace my cracked one, and before, for that matter, I'll make sure to handle it by the watch body.

    One other thing: mine still works! I didn't expect that. I thought some underlying wires or electronica would fail when it cracked. So, I just taped it. Hope it holds until I can send it in.
    11-24-2016 10:25 AM
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