09-26-2016 01:03 PM
74 123
tools
  1. MirthRock's Avatar
    What about build 14295? Does it fix the problem?
    Nope. I'm going to hard reset 14295 today and see if that makes a difference.
    03-28-2016 09:04 AM
  2. mdram's Avatar
    FYI..I've been having the same issues with the keyboard and Cortana not connecting since build .164. I finally decided to wipe the phone and start again. The Band seems to working better now (no connection issues yet) although it's only been a day. Overall, my 920 is running a lot better so I'm glad I did the wipe.
    03-28-2016 01:22 PM
  3. drg's Avatar
    i'm just gonna lay it down cause i've researched this issue to death.

    Apparently MS say it's an issue from a different thread (http://forums.windowscentral.com/mic...ml#post3344513)
    It seems like it affects more older devices running on win10 than the 950s that have win10 though the 950s seem to have the issue as well.
    It''s affecting heaps of people and apart from above forum post MS hasn't said anything else about it.
    The issue is after restarting your phone or re-starting band or re-pairing or re-syncing to health app or restarting bluetooth your band connects fine to the phone and you may be able to use cortana or use the keyboard. then after a period of time ranging from an hour or 2 to a day or 2 when you try using the keyboard it just says connecting and you can't use it, or if you try using cortana it says you might be too far from your phone.
    When a new build comes out for win10 or the band, sometimes it seems the connection is better but it's just a placebo cause soon enough it dies again.

    this is not a problem with windows 8.1. i've tested this on a 630 and 930 both running windows 10 and windows 8.1. With windows 10 the issue happens within a day. i had windows 8.1 running on both devices connected to my band 2 for over 2 weeks and it was flawless!

    the issue is windows 10 mobile bluetooth is screwed. and it's a big slap in the face when MS tweets something like this:




    i love my band and thankfully i've accepted that even if it did work i doubt i'll be using the keyboard to reply to messages from it but it's frustrating knowing the functionality is there and it's not working on a fairly new device i just spent a fair bit of cash on. But MS seems to be going down this road a lot releasing buggy products and buggy software. But that could be a consequence of them trying to catch up and trying to get ahead. Anyways if they do know about the issue as @devbent says then hopefully there's a solution soon.
    03-28-2016 10:15 PM
  4. MirthRock's Avatar
    Nope. I'm going to hard reset 14295 today and see if that makes a difference.
    Did a hard reset of the phone on build 14295 and the band is working again in all of its glory. Whether or not it remains fixed is yet to be seen.
    03-29-2016 01:09 PM
  5. dar981's Avatar
    why i went back to 8.1, problem solved...
    03-31-2016 12:53 PM
  6. mdram's Avatar
    Had to replace my Band yesterday and the new one is working fine also so far.
    03-31-2016 12:54 PM
  7. MirthRock's Avatar
    I'm on the latest preview build. Did a hard reset, and got the update from a couple days ago. Seems solid so far. Lets hope it stays like that.
    04-05-2016 12:48 PM
  8. mdram's Avatar
    I'm getting some lag and intermittent connections since the last update but still connects overall.
    04-05-2016 12:51 PM
  9. madusmacus's Avatar
    I'm on the latest preview build. Did a hard reset... Cortana will NOT respond to band 2 and has not done so since January :( every thing else is fine - I blame 950xl sux :(
    I have access to 2x bands and 2x lumia950xl same thing

    Will I ever get past ... Listening ... Thinking ... Just a sec....30 secs later... <buzz buzz buzz> Haha got you wasted your time again :)
    Last edited by madusmacus; 04-06-2016 at 04:23 AM. Reason: speeeling
    04-06-2016 04:17 AM
  10. indylux's Avatar
    @marknoble (Twitter) started a straw poll about this issue if you would like to weigh in. Probably spitting in the wind at this point, but might be interesting to get a few votes logged...
    Straw Poll - How often can you use Cortana via Band 2?
    04-06-2016 01:29 PM
  11. WillBthr's Avatar
    Forget Cortana and keyboard for now if using Win10m. The API is broken. This from MS yesterday. Still working on it.
    indylux likes this.
    04-06-2016 02:22 PM
  12. David Steadson's Avatar
    Forget Cortana and keyboard for now if using Win10m. The API is broken. This from MS yesterday. Still working on it.
    where'd you get this from?
    04-07-2016 04:14 PM
  13. MirthRock's Avatar
    Its in one of the Insider Blogs from a release or two ago. He is correct. They said that it is still broken. And as proof, mine is still being flaky.
    04-08-2016 01:51 PM
  14. Jcmg62's Avatar
    I've tried everything to make the keyboard and Cortana work....rolled forward through fast insider, rolled back to 10586, hard reset band and Lumia 950 a load of times, tried using it on a different windows 10 phone, etc, etc. There's nothing I haven't tried. Bottom line is....its well and truly broken until Microsoft fix it, which going by their track record could mean never
    indylux likes this.
    04-09-2016 09:36 AM
  15. David Steadson's Avatar
    Its in one of the Insider Blogs from a release or two ago. He is correct. They said that it is still broken. And as proof, mine is still being flaky.
    Build 10586.71 blog implies it can work -

    Bluetooth improvements when re-connecting to already paired devices and cars; turn by turn directions, and when using Cortana with the Microsoft Band.
    But is there anyone getting band 2 and cortana working with w10m?
    04-09-2016 07:49 PM
  16. MirthRock's Avatar
    Build 10586.71 blog implies it can work -



    But is there anyone getting band 2 and cortana working with w10m?
    Mine has been *better* on newest W10M build and latest Health updates but still flaky at best
    04-12-2016 04:51 PM
  17. Jcmg62's Avatar
    Mine has been *better* on newest W10M build and latest Health updates but still flaky at best
    Agreed, it's slightly better on 10586.218 but still not 100% fixed. I actually managed to type a couple of texts and even got Cortana to tell me the weather for tomorrow before it dropped out again.

    It's not much, but it's progress...
    04-12-2016 04:56 PM
  18. tool6996's Avatar
    So I don't know if its the fact I just got my replacement Band 2 (was ripping, replacement under 2 weeks, no questions asked) or the new Health update but the Cortana option to reply to text is gone. Only have keyboard and canned responses. Anyone else have this issue or is there a new setting I'm missing?
    04-13-2016 07:33 AM
  19. tool6996's Avatar
    So I don't know if its the fact I just got my replacement Band 2 (was ripping, replacement under 2 weeks, no questions asked) or the new Health update but the Cortana option to reply to text is gone. Only have keyboard and canned responses. Anyone else have this issue or is there a new setting I'm missing?
    Nevermind, since I didn't do the keyboard "tutorial" Cortana was not showing, after I did its showing up. Both are working Band 2 with latest Release Ring build. Hopefully my stupidity helps someone else out
    04-13-2016 07:58 AM
  20. shdwlynx's Avatar
    The official Band support site is http://answers.microsoft.com/en-us/band and the official Band support phone number is (855) 425-7412. It's often hard to find the official communication channels, so hopefully this information helps someone.
    07-07-2016 03:43 PM
  21. shdwlynx's Avatar
    07-07-2016 03:57 PM
  22. anthonyng's Avatar
    Everyone needs to check this thread, very promising result. With very random, light usage, I haven't come across a failed cortana button activation or reply to text with keyboard/voice.
    07-14-2016 11:19 PM
  23. nyrnd's Avatar
    My band is now fixed. I had 2 issues: Cortana was grayed out and i couldn't turn it on which caused the "connect Bluetooth.............." message. Also, for some reason my mail would not work on my band either but that is secondary. I am on the fast ring with my Lumia 950 so i know that i am always in the state of flux but that's ok also. OK, what fixed my issue? I simply uninstalled the Microsoft Health app and reinstalled it. Yes, now everything works fine (until the next time).
    07-21-2016 11:12 AM
  24. Mattman86's Avatar
    Everyone needs to check this thread, very promising result. With very random, light usage, I haven't come across a failed cortana button activation or reply to text with keyboard/voice.
    This fixed it for me. I also set Cortana and Weather to 'Always allowed in background' as well.
    anthonyng likes this.
    09-26-2016 01:03 PM
74 123

Similar Threads

  1. Lumia 620 not charging after updating to WIN 10
    By navtk in forum Nokia Lumia 620
    Replies: 6
    Last Post: 06-18-2016, 11:42 AM
  2. Replies: 3
    Last Post: 03-06-2016, 09:35 PM
  3. Two finger scrolling not working after W10 upgrade.
    By Satish Singh in forum Ask a Question
    Replies: 3
    Last Post: 01-15-2016, 04:33 AM
  4. Notifications (banner) on lock screen and battery life
    By Perocat in forum Microsoft Lumia 950
    Replies: 1
    Last Post: 01-06-2016, 10:17 PM
  5. My Lumia 520 has no keyboard
    By Windows Central Question in forum Ask a Question
    Replies: 0
    Last Post: 01-06-2016, 06:28 AM
LINK TO POST COPIED TO CLIPBOARD