09-26-2016 01:03 PM
74 123
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  1. pbphotos's Avatar
    I'm wondering if I'm the only one with this problem as I've been to a few MS stores and they don't seem to have an idea of how to fix this.

    I have the Band 2 connected to my Icon and when I first set it up it worked fantastic. I did the keyboard training and then could respond to texts with the keyboard (surprised how well the tiny keyboard works) and could also press Cortana and respond via voice. Well about 2 weeks ago it just stopped working. Now when you go to reply with the keyboard it just says connecting and eventually times out and the screen goes dark. If I reply via Cortana then it says I need to connect via Bluetooth. I have double checked settings and I am connected and can continually receive text alerts on my band but can't reply any longer. I have tried resetting the band to factory and reconnecting and that didn't work. I have tried removing the health app on the phone and then re-add the band and still no luck. Lots of people see my band and ask about it and I want to show off the features but at this point I can't tell them to get one when I can't get it work correctly.

    Hope it gets fixed soon....
    01-06-2016 08:11 AM
  2. jakreid's Avatar
    I have the same exact issue with my Icon and have tried the same steps as you besides resetting my phone and I am tired of doing that from all the insider builds haha. Are you running the latest Insider Build?
    01-06-2016 11:31 AM
  3. Captain_Eric's Avatar
    What build are each of you running on your phones? Could an update have confused it?
    01-06-2016 01:26 PM
  4. pbphotos's Avatar
    I'm on .36 so I don't believe there are any updates to get.
    01-06-2016 02:17 PM
  5. jakreid's Avatar
    I am running .36 as well it easily could've been that update, the timeline of the issues fits pretty close to the time in which i updated.
    01-07-2016 02:23 PM
  6. Donald Simard's Avatar
    I am having same problem and I am on build .71 now
    02-04-2016 12:24 PM
  7. CCraig's Avatar
    ww.microsoft.com/microsoft-band/en-us/support/phone-app/troubleshoot-bluetooth

    Reinstall the Health app on your phone perfect fix for Windows 10 mobile phone.
    anon(5326758) likes this.
    02-09-2016 09:46 AM
  8. ohrigeeta's Avatar
    ww.microsoft.com/microsoft-band/en-us/support/phone-app/troubleshoot-bluetooth

    Reinstall the Health app on your phone perfect fix for Windows 10 mobile phone.
    This fixed my issue! Pain in the arse, but worked.!! Thank you :)
    02-09-2016 10:25 AM
  9. rhensley827's Avatar
    I had the same problem as all of you on my icon. I deleted the MS Health App and re-installed it. It isn't 100%, but works much more than it used to.
    02-10-2016 08:39 AM
  10. MirthRock's Avatar
    I had the same problem as all of you on my icon. I deleted the MS Health App and re-installed it. It isn't 100%, but works much more than it used to.
    This worked for me as well (for the time being).
    02-11-2016 12:01 PM
  11. pbphotos's Avatar
    I have done that several times as well with mixed results. I'm on the latest fast ring release and while it has been a improved release on the phone, it had not improved the keyboard/Cortana link to the phone. I'll try reinstalling the health app.
    02-12-2016 09:06 AM
  12. MirthRock's Avatar
    Guess what stopped working again shortly after the Health Uninstall/Reinstall. I really really wish this would be fixed permanently. Its driving me crazy.
    02-15-2016 08:31 AM
  13. Manmikey's Avatar
    I want to try the Work around of unistalling/reinstalling health app to get keyboard and cortana connected again but could someone that has done this confirm that all the history of steps and sleeps etc in the health app are saved somewhere and come back after reinstalling?
    02-15-2016 09:46 AM
  14. MirthRock's Avatar
    I want to try the Work around of unistalling/reinstalling health app to get keyboard and cortana connected again but could someone that has done this confirm that all the history of steps and sleeps etc in the health app are saved somewhere and come back after reinstalling?
    For me, it all came back after re-installing. However, I have it tied to Microsoft HealthValut so I'm not sure if that makes a difference or not. Also, I will point out that this workaround fixed it for a day or two and then it crapped out again.
    02-15-2016 10:08 AM
  15. Thomas Schubert1's Avatar
    This CONTINUES to happen to me as well. For about the last month and a half or so I haven't been able to consistently use cortana OR the keyboard from my Band 2 to my 950XL.

    I just don't get it. It's like going all in with MS hardware is a big joke or a trap. They have stores that advertise all these products and then gladly sell them to you and THEN once you get them they simply can't help you with the hardware and software that is so completely crippled so as to be simply not worth having in the first place.

    I have my Band 2 so I don't have to listen to phones ringing and I don't have to respond to vibrations in my butt. I have my band so I simply won't miss calls or texts anymore...but when the band behaves like this I get texts on time but I miss almost every phone call. I get email notifications long after I have received the email. I simply DON'T get reminders on my watch when it's like this.

    I have tried reinstalling the software. That works for about a day and a half and then it's back to the same thing everyone here is experiencing. I have turned bluetooth off and on. I have resynced. I have done everything I can think of. THIS. SHOULD. NOT. BE. HAPPENING. They need to acknowledge and fix this issue asap! This shouldn't have even made it past testing!

    But we know how that goes...I mean, I DO also own an SP4.

    I watch a lot of movies. My Movies & TV player on my SP4 is the best for battery life...for sure, but it can't wake from sleep and sometimes just doesn't feel like unpausing. Let's not talk about the power drain issue.

    Is this ever going to be fixed? Honestly? It's possible, but probably not before the Band 3.

    I have never felt more like a sucker and a Ginnie pig than I do right now.
    02-15-2016 08:24 PM
  16. MirthRock's Avatar
    This CONTINUES to happen to me as well. For about the last month and a half or so I haven't been able to consistently use cortana OR the keyboard from my Band 2 to my 950XL.

    I just don't get it. It's like going all in with MS hardware is a big joke or a trap. They have stores that advertise all these products and then gladly sell them to you and THEN once you get them they simply can't help you with the hardware and software that is so completely crippled so as to be simply not worth having in the first place.

    I have my Band 2 so I don't have to listen to phones ringing and I don't have to respond to vibrations in my butt. I have my band so I simply won't miss calls or texts anymore...but when the band behaves like this I get texts on time but I miss almost every phone call. I get email notifications long after I have received the email. I simply DON'T get reminders on my watch when it's like this.

    I have tried reinstalling the software. That works for about a day and a half and then it's back to the same thing everyone here is experiencing. I have turned bluetooth off and on. I have resynced. I have done everything I can think of. THIS. SHOULD. NOT. BE. HAPPENING. They need to acknowledge and fix this issue asap! This shouldn't have even made it past testing!

    But we know how that goes...I mean, I DO also own an SP4.

    I watch a lot of movies. My Movies & TV player on my SP4 is the best for battery life...for sure, but it can't wake from sleep and sometimes just doesn't feel like unpausing. Let's not talk about the power drain issue.

    Is this ever going to be fixed? Honestly? It's possible, but probably not before the Band 3.

    I have never felt more like a sucker and a Ginnie pig than I do right now.
    I hear ya dude. I've got the 950 as well as the Band 2 and its so frustrating because the potential with these devices is so high. But they're literally the buggiest devices I've owned in a loooong time.
    02-16-2016 08:25 AM
  17. Polychrome's Avatar
    From what I've noticed on the band and band 2, the connectivity issues appear to be tied to use of other Bluetooth devices simultaneously.

    For example, if your phone taps into your car stereo, the band will get notifications, but not be able to respond to them properly. You won't be able to to use the music control, Cortana, etc. (You could activate it all from the car though...) This is considering I'm talking about Ford Sync, another Microsoft product. Tethering over wifi or Bluetooth also seems to make it act wonky, which I suspect is more a windows 10 bug than anything.

    Restarting, reinstalling, etc. will usually get you back on track for a bit. The updates have also made the connectivity just a bit better each time. (As in, now It's not a sure thing I'll have to restart my phone to fix anymore.) Still a ways to go, but they're working on it.
    02-16-2016 08:54 AM
  18. wrm1's Avatar
    This has been an issue since 10 began. The last time I had it working was when I switched back to 8.1. Cortana and the keyboard have been completely unreliable since 10 was released without a single fix in sight. At this rate, I feel, iOS and Android will probably have working Cortana integration before Windows.
    02-16-2016 09:07 AM
  19. Thomas Schubert1's Avatar
    Nope. No other blutooth available that I connect to. Now it's gotten to the point that it won't get ANY notifications. Super awesome. I guess I'll reinstall the app again? That's definitely the way this is supposed to go. Anyone with twitter wanna throw this up to "ask Dan"?
    02-16-2016 05:11 PM
  20. tallarob's Avatar
    I asked this same question in another thread and was told that it was a Windows 10 problem and that Microsoft was aware of this and was working on it.
    02-16-2016 06:33 PM
  21. CombatRock's Avatar
    Oh crap, and I just bought the Band 2 to go with my Icon running the latest build. Just trying to figure out how to get the Notifications Tile on the band to work.
    02-17-2016 07:27 PM
  22. jeffontwit's Avatar
    Same issue. All notifications work fine, I just can't connect to the keyboard and get the same bluetooth error message when trying to use Cortana.

    So, I reinstalled the Health app (don't really know what that has to do with messaging) and thought I was off to the races because I could connect to the keyboard but, alas, I was only able to type about 6 letters and lost the connection. And this is my new normal.

    Microsoft is the biggest tease - very attractive, all these nice features, the promise of pleasure, but then just won't let you have them. Extremely frustrating. Why do they continuously release stuff that doesn't work?? I am all in on MS because the promise is so amazing - Surface Pro 3's (yes, plural), Lumia 950 with consumer version of W10M (thought this device "built for W10" would solve my problems), MS Band 2 (amazing device but issues identified in this thread are extremely frustrating).

    Microsoft, make this stuff work!!!
    Last edited by jeffontwit; 02-24-2016 at 07:20 PM. Reason: typo
    02-24-2016 07:19 PM
  23. jeffontwit's Avatar
    Wait... its, its... working? It's working! Hopefully this is not short lived.
    02-24-2016 07:23 PM
  24. Jon4248's Avatar
    Haha..I went back to 8.1 on my 640XL because of this connecting bug..super annoying. Let me know when its fixed...I miss 10...everything is soo umm big in 8...lol
    02-24-2016 07:41 PM
  25. MirthRock's Avatar
    Wait... its, its... working? It's working! Hopefully this is not short lived.
    You and I both know it will be short lived. It is every time. lol
    02-25-2016 09:18 AM
74 123

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