Microsoft band 2 and asus ZenFone 2 compatibility issues

[Patrickjd7]

Hi guys.

I'm new, so go easy. I've owned the Microsoft band for ages and love it. It used to work fine with my old Xperia m2. This new ZenFone is awesome, but there's a serious bug that is pretty game breaking.

When my phone receives texts, or any notification in fact, it works fine and displays on my band. However the moment I open the band's keyboard to text someone, the keyboard is stuck on connecting and the band app throws tons of errors at me.

Any idea for planned fixes? These phones are pretty popular in surprised it doesn't work.

Thanks.

Posted via the Windows Central App for Android

 

[dan_a455]

I don't have a solution but please let me know if you find one. I have a Zenfone 2 and am considering a Band 2

 

[Nate Silver]

I'm just shooting in the dark here, but could it be something to do with app permissions on your phone? Sounds like your phone isn't allowing the inbound connection from the Band.

 

[dan_a455]

Nate has a good suggestion, I would check the auto start manager and make sure all band related apps can autostart.

 

[Patrickjd7]

Hi guys.

Yeah everything is allowed.

Notifications get here, but any texts instantly crash Microsoft health and the Bluetooth direction is temporarily dropped before turning back on. Keyboard never connects.

Loving ZenFone 2 though. Shame.

Posted via the Windows Central App for Android

 

[Patrickjd7]

Something else I've observed. When I use a stock reply via the band's 4 choices, it won't send. Instead, it'll queue within the phone's memory and sends when I write and sends an actual separate text to that person

Posted via the Windows Central App for Android

 

[devbent]

Hi Patrickjd7,

It looks like the Zenphone 2 uses its own custom messaging app rather than Google's, which is likely why it is not interacting well with your Band. I've sent your bug off to the Android app team to investigate.

 

[dan_a455]

Are you using the stock messaging app? I don't I use Signal.

 

[Patrickjd7]

Yeah it's the default app. I'll try another one, thanks guys

Posted via the Windows Central App for Android

 

[Scienceguy Labs]

I've had a lot of luck with Textra on my Band 2 using a Huawei Android phone, if that helps.

 

[Patrickjd7]

No luck with Google's messaging app, it has to be to do with Microsoft health itself since it instantly crashes as soon as I get a text

Posted via the Windows Central App for Android

 

[Patrickjd7]

UPDATE

The new band firmware and MS health update fixes everything. Thanks guys

Posted via the Windows Central App for Android