12-07-2017 09:02 AM
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  1. tbsteph's Avatar
    Arizona desert - band cracked just left of the screen. I pretty much wear it all the time. Not an exerciser (Unless you count walking to the fridge) nor bike rider. Here I was thinking too much heat may be part of the problem Guess not.
    03-23-2016 09:41 PM
  2. ZipZapRap's Avatar
    Just adding my comment:
    I also have had my Band 2 replaced under warranty (Australia). I noticed that the screen was playing up and took it into the Microsoft Store here. They had a look and saw the splits on both sides. The salesguy said he’d seen it before and replaced the Band with no questions. I use my Band extensively for fitness (running and weights) and sleep tracking.
    My Band was purchased on day 1 of the MSFT store opening (November last year), and just a couple of weeks after it went on sale in the US.

    Definite design flaw.
    03-23-2016 10:17 PM
  3. nicktramontin's Avatar
    Ok, so despite the support lady I spoke with saying it should be covered and arranging the sending off of my band the second time it has now come back rejected from the service centre again! I'm not on with MS Support again and this is being escalated as it should be covered unless it is completely split (in two pieces with electronics broken). I should hear back in a few days.
    03-24-2016 08:05 AM
  4. DeNachtwacht's Avatar
    Ok, so despite the support lady I spoke with saying it should be covered and arranging the sending off of my band the second time it has now come back rejected from the service centre again! I'm not on with MS Support again and this is being escalated as it should be covered unless it is completely split (in two pieces with electronics broken). I should hear back in a few days.
    That's strange indeed. Exactly as in your place the lady at the customer service told me that they'd recently changed policy and the smaller tears are now covered under warranty. However, in my case it seems that they indeed have sent me a completely new band. So, unless your band tear looks really awful, it's strange that they rejected it.
    03-24-2016 11:32 AM
  5. Silverginger's Avatar
    Just so you know,the same happened to me today.Was yours worse than this ?
    60th-annvy_1.jpg
    I had it returned from the German service centre today.Not covered by warranty apparently... I've escalated it and am waiting to hear back.
    03-24-2016 04:40 PM
  6. nicktramontin's Avatar
    Mine isn't quite as bad as that but very similar. It started as a small split in the centre of the strap but quickly spread to the edges. It has become worse as it continues to spread if you pull it about and it seems to have been squeezed into a box which put more pressure on the strap meaning it has started to split going up the edges a little. It was 100% working when I sent it off so they can't claim the damage caused the electronics to fail or anything like that and it certainly isn't in two pieces like it was stated would mean the warranty was voided as it means the electrics which go through the strap would need to be pulled apart showing abuse.

    7f0885c93cbc74453cc82d4fbe796f92b34d8225e33ff0516a390b8038be3606.jpg
    03-24-2016 06:26 PM
  7. DeNachtwacht's Avatar
    Just so you know,the same happened to me today.Was yours worse than this ?
    Click image for larger version. 

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    I had it returned from the German service centre today.Not covered by warranty apparently... I've escalated it and am waiting to hear back.
    No, mine just had a very small tear, just as nicktramontin described. Because I saw a lot of pictures here I immediately stopped using the Band and started the guarantee procedure. Looking back, I am glad I did it. Sorry for you, and I hope they will do something with your bands also. It's obviously a design flaw, despite what they say of it...
    03-25-2016 06:54 AM
  8. vernazza's Avatar
    I have the exact same issue. I wear it with the display inward. A crack just started 1 inch from the right side of the display. I have had it about 4 months.
    03-25-2016 12:27 PM
  9. Silverginger's Avatar
    Then get the replacement process started ASAP. I heard back from Microsoft Global Escalation Services today and they are issuing a replacement as " tears in the strap are covered by warranty" .I'm sure they'll come through for you.
    03-26-2016 02:54 PM
  10. patryric's Avatar
    Have had mine for about four months. No problem with it so far. It's a medium and I'm not wearing it too tight a little higher on my arm with the screen inside.
    03-28-2016 11:56 AM
  11. DeNachtwacht's Avatar
    I can confirm that my Band 2 has been replaced by a refurbished Band 2 without any question being asked. So as long as it's only a small tear (see my pictures somewhere in this thread) Microsoft has really changed their policy and replace it without charging anything for it (as they should).
    03-28-2016 01:01 PM
  12. JediTWang's Avatar
    Refurbished? If it's still well within warranty period, I'd be expecting brand new.
    Where do they get off thinking they can give us a refurbished 2nd-hand unit?
    Luckily I haven't had the issue yet, but if I did there's no way I'd accept a refurb.

    And consumer law here in Oz would most likely be on my side...
    In fact most Aussies who have had this issue, have so far been given a new unit.
    At least at Whirlpool AFAICT, not sure about here at WC...
    03-28-2016 01:10 PM
  13. DeNachtwacht's Avatar
    Refurbished? If it's still well within warranty period, I'd be expecting brand new.
    Where do they get off thinking they can give us a refurbished 2nd-hand unit?
    Luckily I haven't had the issue yet, but if I did there's no way I'd accept a refurb.
    I don't know about Australia but here in Holland (and the rest of the EU) consumer laws state that the seller has to replace a broken device with something comparable. That can be a full refund, a gift card, a replacement with a new unit or a decent refurbishment. It's up to the seller to decide how to do it...

    And besides the law I don't have problems with it as long as the device works well and has no other problems. And why would I, I'm getting back a device with a perfect band and no other defects, so what's the problem? It would be different if I had not even worn my band and it was broken right out of the box.
    03-29-2016 08:31 AM
  14. JediTWang's Avatar
    No "biggy", different everywhere, in Oz they're giving us new units. All good.
    At least in most situations I've observed, there may well be exceptions.
    03-29-2016 08:36 AM
  15. willi11's Avatar
    just had the same problem had band for 3 mouths and strap has split sent it back for warranty to have them say its my fault and not covered not happy only ever warn it correctly spoke to customer sevice and they have told me to send it back again will update i when hear outcome.
    03-30-2016 03:19 AM
  16. KrayMat's Avatar
    Mine just started splitting a couple days ago (3 months old) and now it won't take a charge. I thought maybe some wires were split inside, anyone else have this issue?
    03-30-2016 07:45 AM
  17. tjdubya's Avatar
    Be sure to leave this feedback at their official UserVoice page.

    03-30-2016 03:28 PM
  18. Polychrome's Avatar
    Mine just cracked today after having it only a month. :( They've already said they're going to replace it, so I'll be sending it in tomorrow.

    My inner redneck is wondering if I can strengthen the new one by wrapping the band part with some duct tape.
    03-30-2016 11:36 PM
  19. driedl's Avatar
    Apparently my Band 2 didn't want to be left out because it just developed the same split. And it's my second B2. I bought the first one the day it was released and had to get it replaced a few months later due to the internal battery disconnect issue. This one is only a few months old and is otherwise in great shape. It's disappointing that I can buy a $10 watch at wally world that I can swim with and not worry about, but Microsoft can't make a simple rubber band that lasts 3 months. I really liked the Band 1 and Band 2, but I was on my third Band 1 after 10 months and it looks like I'll be on my third Band 2 just six months in. I have a Garmin VivoActive HR on order. I'm sure there will be things I'll miss about the Band but lack of durability won't be one of them.

    img_20160331_064022.jpg
    03-31-2016 06:00 AM
  20. JediTWang's Avatar
    Some folks must be much rougher than others, or something, never had these sort of issues (for any of my wearables for that matter). But you do get a certain class of folks, who seem to have no end of trouble, & get a 2nd 3rd 4th 5th (LOL) unit within 12 months -no matter the wearable!
    03-31-2016 06:08 AM
  21. Nate Silver's Avatar
    Some folks must be much rougher than others, or something, never had these sort of issues (for any of my wearables for that matter). But you do get a certain class of folks, who seem to have no end of trouble, & get a 2nd 3rd 4th 5th (LOL) unit within 12 months -no matter the wearable!
    I think this comes across as quite judgmental, and if you do some research on the subject you will find that this issue is not at all limited to only a few units, and certainly not limited to "a certain class of folks". It is a real issue for normal "folks" who wear their Bands as they are intended to be worn, for activities that the Band is made to track. I have owned more than a few (and still own several) fitness wearables. I have returned a couple due to performance issues, but the only ones I returned for manufacturing defects were Band 1 and Band 2. And I very much liked Band 1, as well as I like Band 2. But a problem is a problem, and not down to "a certain class of people".
    driedl likes this.
    03-31-2016 08:26 AM
  22. JediTWang's Avatar
    I think this comes across as quite judgmental, and if you do some research on the subject you will find that this issue is not at all limited to only a few units, and certainly not limited to "a certain class of folks". It is a real issue for normal "folks" who wear their Bands as they are intended to be worn, for activities that the Band is made to track. I have owned more than a few (and still own several) fitness wearables. I have returned a couple due to performance issues, but the only ones I returned for manufacturing defects were Band 1 and Band 2. And I very much liked Band 1, as well as I like Band 2. But a problem is a problem, and not down to "a certain class of people".
    Nah, wasn't judgemental at all, just an observation, if any gentle soul took offence please don't, wasn't meant in that way at all, your post was judgemental in the way you chose to spin it, that was quite judgemental. Have owned many a wearable, in every community I've seen tonnes of folks have issues with their device, some way more than others, & every time I just haven't to anywhere near the same degree, & it's not at all been limited to the MSB -far from it. Not an attack on any one group per-say, just speaking on experience & wondering aloud, & only guessing that perhaps certain groupings are way rougher than others, not calling that out as their fault in any way, that's where your judgemental post came in.
    03-31-2016 08:55 AM
  23. JediTWang's Avatar
    Perhaps a more PC way instead of "way rougher", is way more demanding on the resilience of their device.
    Again, not their fault, up to the ODM to ensure it's hardened for as wide a variety of use-cases/env/users as possible.
    Though as complexity of a device goes up, so does it get harder to ensure this -esp. in earlier iterations.
    Not blind to the issues, very well aware of all of them, hopefully MS will have -mostly- hit their stride with the MSB3.
    Took them about that long to get on a more even keel for the SP, we shall see...
    03-31-2016 09:39 AM
  24. DeNachtwacht's Avatar
    Nah, wasn't judgemental at all, just an observation,
    Not to be rude but I hope you won't find out the hard way how fast these Bands tear.

    Let's see what I said about this issue on January 31rd in another topic: http://forums.windowscentral.com/mic...ml#post3392528
    And let's see what I had to do on March 3rd: http://forums.windowscentral.com/mic...tm#post3429524
    03-31-2016 10:10 AM
  25. JediTWang's Avatar
    You seem to have some sort of misconception about what my "position" is here.
    I have already made abundantly clear what I'm saying, maybe try re-reading.
    I'm a very active guy, I hope I don't have a prob. but I'm well aware it's possible.

    I see all this has the potential to deg. into "I must win an imagined argument on the internet".
    Sorry, but no time for that, unsub'ing...
    No point directing any more posts at me, as I won't be around to respond/counter.
    Nothing personal, just don't have the time to burn lately...
    Last edited by JediTWang; 03-31-2016 at 02:11 PM.
    03-31-2016 10:18 AM
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