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09-20-2016 10:25 PM
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  1. IIDXholic's Avatar
    Here is what my Band 2 looks like after heavy use. I am in the military so I'm constantly moving around, but I hit my arm accidently on a Pelican Case and it looks like it caused quite a bit of damage. It seems that I hit it in the perfect spot, right where the hard plastic under the rubber ends, and created a sharp point. I will still use it until this falls off, and get a protection plan exchange. So everyone be careful what you hit or bump into!
    Attached Thumbnails band-2.jpg  
    01-20-2016 10:31 AM
  2. Wes Smith's Avatar
    Hope when it falls off you are paying attention and not be like crap...last I saw was 8 hours ago..no idea where it fell off LOL
    Captain_Eric and IIDXholic like this.
    01-21-2016 06:46 PM
  3. pwrof3's Avatar
    I had the same thing happen to mine, except mine was just from wearing it around the house and occasionally bumping into a wall :)
    They wanted $200 to send me a new one. Are you kidding me? I just bought this thing in November!
    01-25-2016 02:35 PM
  4. one0one951's Avatar
    I had to replace mine already.

    Posted via the Windows Central App for Android
    Attached Thumbnails 45941.jpg  
    01-25-2016 05:24 PM
  5. pwrof3's Avatar
    I had to replace mine already.

    Posted via the Windows Central App for Android
    Did you have to pay $200?
    01-25-2016 05:54 PM
  6. Eddie Mendoza's Avatar
    Mine was cracking and having the charging issue, just went to the San Diego store and they swapped it out for me
    01-26-2016 08:11 AM
  7. IIDXholic's Avatar
    It's one of those things where I should of purchased it at the Microsoft Store because of the swap. I purchased mine at Best Buy since it was closer and got the protection plan with it.
    01-26-2016 09:10 AM
  8. Eddie Mendoza's Avatar
    I purchased mine at best buy and got microsoft complete, from the local store, so they were still willing to do a swap for me
    01-26-2016 12:07 PM
  9. one0one951's Avatar
    Did you have to pay $200?

    No fortunately. Like the other person on here I bought it at Best Buy and got Microsoft Complete for it. The Microsoft store swapped it out no problem.
    01-26-2016 09:43 PM
  10. pwrof3's Avatar
    I still don't believe they want to charge $200 to send me a new one when it is clearly a design flaw. I ended up not getting the Complete Care. I guess I will from now on.
    01-29-2016 01:56 PM
  11. DeNachtwacht's Avatar
    Sorry but I don't agree with you pwrof3... I see quite a lot of pictures on this forum (not in this thread) with heavily damaged Bands. Some of them look like a tank just drove over it. Unlike IIDXholic most owners then say something like "look at my band, I only used it sitting at my computer and now it looks like THIS".

    My whole point is that the Bands just are tough enough for everyday usage but you just have to take care. If you own a $250 hugo boss watch you won't wear it while helping your friend moving to a new apartment or going lumberjacking. Seeing all those pictures, a lot of people here need to realize that it's just the same with a smartwatch like the microsoft Band. Normal daily usage: yes, gym usage: yes, but taking it to your job at a construction site: no.
    Babs75, 11B1P and Josh Harman like this.
    01-31-2016 01:36 PM
  12. indiW's Avatar
    This is kind of true, I normally takes my B2 off if I am doing, washing up, gardening etc.

    At the same time, B2 is been promoted as an activity tracker. Therefore it is reasonable for one to expect some durability in comparison to an average wristwatch.

    Posted via the Windows Central App for Android
    02-01-2016 12:48 AM
  13. Pumpenkoenich's Avatar
    Hi, I'm having the same issue. The Band is tearing right where the hard plastic under the rubber ends. From my point of view this is a design flaw. I'm a office worker and usually wear the band hidden under my sleeve so wear and tear from daily wear is non existent. However, whenever I do my body weight exercises I have to tighten the band (size m - 3-4 notches left) so that it does not slide up and down my arm when I do e.g. burpees. As far as I can see it this is to tight for the band and there is to much tension on the area where the hard plastic of the display ends.

    As I am living in Germany I had to order from Amazon UK and am hoping for a refund right now. I don't want an exchange as I am sure this will happen again after a few weeks.

    Now I am looking for an alternative...
    02-01-2016 11:00 AM
  14. pwrof3's Avatar
    I agree it is a design flaw. Anyone want to open a class action lawsuit with me?
    02-02-2016 01:16 AM
  15. ken ouellette1's Avatar
    shoe goo from walgreens permanently fixes the problem. so if they refuse to take it back try it. its a glue like rubber that flexes with the band.
    02-02-2016 08:24 AM
  16. Planblover08's Avatar
    My brother and I are Day 1 purchases and had to replace both of our in less than 3 months of wear. Its the same problem of the band 1, just in a difference flex point. For $250 they better fix this problem. @pwrof3 I'm down of a class action suit.
    pwrof3 and Zane Keniston like this.
    02-04-2016 09:19 AM
  17. Zane Keniston's Avatar
    Just over 3 months old...MS support says not covered by warranty...

    wp_20160207_001.jpg
    02-07-2016 01:33 PM
  18. Zane Keniston's Avatar
    what about sleeping with it on? probably not a good idea right since it might cause too much wear and tear...but wait, is there another way to track sleep without wearing the band?
    MS support asked if I sweat or did energetic workouts? you know, like the ones in the band advertisements? doing that stuff voids the warranty I was told...strange that they don't include that in the flashy ads for the band2 (or maybe the models are wearing fit-bits!)
    I sit behind a desk all day...i'm sedentary...ask Cortana! she keeps telling me (via my band 2) to "get up and move"... so i'm wondering DeNachtwacht...do you work for MS support? Cause your comments sound just like the MS support person I talked to...
    02-07-2016 01:42 PM
  19. dar981's Avatar
    Just over 3 months old...MS support says not covered by warranty...

    Click image for larger version. 

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    MS just said they are replacing bands with defective straps, did they not?

    Additionally you do not need to use microsoft complete or extended insurance in the case of a defect, standard warranty rules applies, (unless your outside your warranty +1 year), microsoft are trying to rip people off, I just swapped mine after the screen developed a crack, MS said no cover (under warranty only had it 2 weeks), i took it back to the store, they replaced it free of charge...

    They have to offer to repair or replace in case of defect. If you have had it a few weeks or months and it develops a fault take it back, you have the right to a repair or replacement or ask for a refund if they refuse, failing that small claims court, get a engineers report and take em to court...You have rights.

    A laptop company had to pay me back every penny, I only asked for a repair on my laptop, they said no chance on a $2000 laptop, it died 1 week after the warranty expired (yeah that suxs), transpires that the laptop was defective when i bought it, so they had no defense, they settled right before the court hearing.. (even got the engineers report cost back)

    Just annoyed that people shell out a lot of money and get treated this way...
    Last edited by dar981; 02-08-2016 at 07:24 PM.
    02-08-2016 07:05 PM
  20. G Hub's Avatar
    My band 2 is splitting at the same location. Normal wear, nothing crazy beyond walking for fitness. Worn constantly since received in early November.

    I have an appointment with the Microsoft Store Feb 10 to argue with them.
    02-09-2016 08:05 PM
  21. PhilWitt's Avatar
    At least you have a store to go too. I just got my torn band back after sending it to them and received a letter stating it was excessive wear and won't be repaired or replaced.I'm very disappointing with the band quality and this response.
    02-09-2016 08:22 PM
  22. mijacs's Avatar
    My band 2 is splitting at the same location. Normal wear, nothing crazy beyond walking for fitness. Worn constantly since received in early November.

    I have an appointment with the Microsoft Store Feb 10 to argue with them.
    Most likely you will not have to argue. The actual store seems willing to do customer support. Just don't bother with calling into the non store warranty because they will claim it is not covered. Went through that with band 1.
    Next time I am going to buy via amazon because they have good guarantees.
    02-09-2016 08:35 PM
  23. mijacs's Avatar
    Hi, I'm having the same issue. The Band is tearing right where the hard plastic under the rubber ends. From my point of view this is a design flaw. I'm a office worker and usually wear the band hidden under my sleeve so wear and tear from daily wear is non existent. However, whenever I do my body weight exercises I have to tighten the band (size m - 3-4 notches left) so that it does not slide up and down my arm when I do e.g. burpees. As far as I can see it this is to tight for the band and there is to much tension on the area where the hard plastic of the display ends.

    As I am living in Germany I had to order from Amazon UK and am hoping for a refund right now. I don't want an exchange as I am sure this will happen again after a few weeks.

    Now I am looking for an alternative...
    Try going through amazon see if you can get a refund.
    02-09-2016 08:36 PM
  24. pwrof3's Avatar
    Just over 3 months old...MS support says not covered by warranty...

    Click image for larger version. 

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    That's exactly what mine looks like. I've given up and am cutting my losses by selling it in it's current condition on eBay. I'm done with Microsoft. They really blew it on this, the Surface Book and the Pro 3/4.
    02-09-2016 11:21 PM
  25. rlewis2737's Avatar
    If you paid by credit card it might be covered by their policy.. just a thought.
    Sambasamakkari likes this.
    02-10-2016 12:15 AM
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