Keyboard always connecting and Cortana doesn't work, what can I do?

[drg]

Keyboard always connecting and Cortana doesn't work

There seems to be a couple posts here where people are having similar issues to me, but I can't work out if its the exact same and if I need to exchange my Band 2 or if it's a Windows 10 mobile issue.

I've had my Band 2 for 2 days. When I got it all was well. All functionality was fine. Then after a few hours when I went to respond to a message with the keyboard, it kept saying connecting and I couldn't use the keyboard. Cortana wouldn't work either and I would get a message saying to get closer to my phone.

I checked it out on the forums and noticed others having similar issues. I tried disabling Bluetooth, restarting phone and Band and even factory resetting Band but nothing worked. Reinstalling Health app did work though. Then everything was fine again but only for a few hours and the keyboard connecting issue came up again. This time though reconnecting Bluetooth did the trick. But every few hours it keeps happening and I need to either restart phone or restart band or reconnect Bluetooth or press Sync in Health app and one or a combination of those things gets it working again.

Its very frustrating though.

From what I've read its most likely an issue with Windows 10 mobile and bluetooth, but I want to know does anyone else have it this bad or should I be going to replace it?

I'm on latest .63 build on win 10 on Lumia 930.

Any feedback would be tops.

 

[philxor]

Re: Keyboard always connecting and Cortana doesn't work

There is a long thread just below this one about the same issues. It does seem to be issues with Windows Phone 10. After updating my phone to .63 a couple weeks ago it all worked fine for a couple days, now it doesn't work again no matter what I try. The music controls always work but Cortana and text replies never do. I blame WP10, in all it's just a buggy mess to begin with so it's not surprising this doesn't work.

 

[constantreader16]

I was having similar issues, no keyboard, but Cortana seemed to work. After installing the .71 insider today, I restarted my Band 2 and so far the keyboard has worked. Here's to hoping it stays that way!

 

[drg]

Just installed .71 myself and can see an improvement in the speed it connects to the keyboard. Hopefully it stays connected and this issue is solved!

 

[drg]

How's yours going? Mine seemed to be going ok but just got the dreaded Connecting issues after a day. Funny it happened after todays Band update. I cant say it was fine before it though because didn't get to test it for long enough but I sure as hell hope this update didn't cause it.

 

[Wiggles8012]

Yeah, I am pretty sure the Health app update/band firmware update broke the progress that the .71 preview build had made.

On Monday I updated my phone (950 XL) to .71 and that fixed the keyboard text reply and cortana voice prompts. Then on Tuesday I updated the Health app and Band 2 firmware and now I am getting sync issues (when manually syncing from the health app, it gets to about 80% then just hangs) and the keyboard/cortana are no longer working again. Also, it looks like the health app setting for turning off phone motion collection is broken (there is no way to turn it off).

I am going to guess that the band team didn't test this new firmware against the Windows 10 preview .71 build.

 

[MirthRock]

Just installed .71 myself and can see an improvement in the speed it connects to the keyboard. Hopefully it stays connected and this issue is solved!

Nope it doesn't. I had resolved my issue with a hard reset on both while I was on .63. I just updated to .71 yesterday as well as the latest update for Microsoft Health/Band 2. Guess what stopped working again for no reason? Yup...you guessed it. Cortana and the keyboard. Rebooted both. No difference. I am beyond frustrated with this piece of garba....errr Band. I love it when it works...which is just about never.

 

[constantreader16]

Nope it doesn't. I had resolved my issue with a hard reset on both while I was on .63. I just updated to .71 yesterday as well as the latest update for Microsoft Health/Band 2. Guess what stopped working again for no reason? Yup...you guessed it. Cortana and the keyboard. Rebooted both. No difference. I am beyond frustrated with this piece of garba....errr Band. I love it when it works...which is just about never.

I don't quite have the same level of frustration as you do because I rarely ever use those features, but this is annoying. Mine was also fixed with the .71 build, but then broken again by the Band 2/Health app update.