05-21-2016 01:00 PM
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  1. ven07's Avatar
    Although a bullet proof Band 3 is something to look forward to!
    *Thinks about Wonder Woman's bracelets* heheh
    Summer_Moon likes this.
    04-29-2016 03:39 PM
  2. SorenCG's Avatar
    I thought my Band 2 was holding up well. I ran through 4 Band 1's with warranty replacements, and I preordered the Band 2 upon its release. Last week it just died, no warning or anything, it just went dark. Microsoft is replacing it, as they did with my 1's. I never got the thing wet except for a couple rainy runs several months ago, and I was even pretty careful about not getting it wet wet when washing my hands. But I think my sweat/skin combo is just a bad combo for these things.
    Jazmac likes this.
    04-30-2016 10:30 AM
  3. Jazmac's Avatar
    Yeah, I have no idea what people are doing to them to destroy them... Put it on your wrist and stop slamming it into things, that will probably help a lot. My Band 1 did start to fall apart, but that was close to the end of the warranty and I got it replaced and then bought the Band 2. I do have a friend at work who has the Band 1 and OMG! That thing is torn up like hell and is obviously not treated right... he claims it's his skin, but that's definitely not what it looks like.

    Anyways, treat it right and it will perform as expected. Although a bullet proof Band 3 is something to look forward to!
    I believe your friend. I had two Band 1's. I beat up neither one and neither spent anytime in water. (unless you count sweat something it should be able to handle) the thing turned to crap. I never slammed into anything and it looks like garbage. So I switched to the Fitbit Charge HR. Does what I need from it and still looks great. Band uses faulty materials and they want too much for the quality of materials they use.
    ven07 likes this.
    04-30-2016 07:19 PM
  4. Jazmac's Avatar
    I thought my Band 2 was holding up well. I ran through 4 Band 1's with warranty replacements, and I preordered the Band 2 upon its release. Last week it just died, no warning or anything, it just went dark. Microsoft is replacing it, as they did with my 1's. I never got the thing wet except for a couple rainy runs several months ago, and I was even pretty careful about not getting it wet wet when washing my hands. But I think my sweat/skin combo is just a bad combo for these things.
    If you are interested, AT&T has the Fitbit Charge HR on a mother's day special going on for $74.50.
    ven07 likes this.
    04-30-2016 07:21 PM
  5. buzzard75's Avatar
    What quality issues? Honestly I have had 0 problems with my Band 2 and I bought it in December. I would recommend picking up the Band 2.
    I don't know what the percentage is, but the largest issue seems to be the band splitting. As I said in a previous post, MS wanted $130 to replace my Band 1 even though everything wrong with it are known issues and should all be covered by warranty. Why would I pay $130 for a replacement Band 1 when I can get a Band 2 for $175-200? And to that, why would I want to buy a product with known quality issues (Band 2) from a company unwilling to support their warranty claims on another defective product (my Band 1)? I'm not in the habit of dropping money on products that are likely to fall apart during normal use. Fool me once, shame on you. Fool me twice, shame on me.
    05-02-2016 06:55 AM
  6. Summer_Moon's Avatar
    I believe your friend. I had two Band 1's. I beat up neither one and neither spent anytime in water. (unless you count sweat something it should be able to handle) the thing turned to crap. I never slammed into anything and it looks like garbage. So I switched to the Fitbit Charge HR. Does what I need from it and still looks great. Band uses faulty materials and they want too much for the quality of materials they use.
    Well I do have to admit there may be some truth to the skin issue. Some people may have more of an effect on the metal used than others. Still I have seen the way he treats his electronics... it's not pretty and sometimes makes me cringe. So I would go for a 50/50 cause of misuse and skin affecting the metal that caused it to deteriorate.

    My Band 1 never started looking bad until almost exactly a year after wearing it and at that point the black stuff on the sides started to flake off. The 1st Band wasn't really a consumer product anyways. It was an experiment and it obviously was a beta product. They might have been able to use slightly higher quality materials, but that's not what you were paying the price for. You were paying for the sensors inside of it and the chance to use a beta product. The Band 2 is a thousand times better and I immediately upgraded to it as soon as it came out, much better materials used on the Band 2.
    05-02-2016 08:44 AM
  7. Summer_Moon's Avatar
    I don't know what the percentage is, but the largest issue seems to be the band splitting. As I said in a previous post, MS wanted $130 to replace my Band 1 even though everything wrong with it are known issues and should all be covered by warranty. Why would I pay $130 for a replacement Band 1 when I can get a Band 2 for $175-200? And to that, why would I want to buy a product with known quality issues (Band 2) from a company unwilling to support their warranty claims on another defective product (my Band 1)? I'm not in the habit of dropping money on products that are likely to fall apart during normal use. Fool me once, shame on you. Fool me twice, shame on me.
    I did look up the issue and I am not sure what is going on there. Perhaps it is just a bad batch, there's always a bad batch or two in every product during manufacture. Or perhaps people or just putting it on too tightly and it's stretching. Although during normal use I would not think that it would separate, so I'm leaning more towards the bad batch side.

    I am not sure of your exact situation with the Band 1, but $130 may be appropriate for whatever was wrong with it. I would definitely go for the Band 2 though than to get the Band 1. Again I don't know your specific issue or what you marked the issue as before sending the Band 1 in, but they have never refused warranty service for anything I have sent. I don't think they are unwilling to support warranty claims, sounds more like a 1 off kind of thing to me.

    And the Band 2 is most definitely not a defective product.... but to each their own. I'm not trying to convince you to buy a Band 2, that is entirely up to you. For me I have not had a problem with the band separating from the screen and I have had it since December. And if something does happen I will login into the site, request service, send the band in, and wait for them to repair it. Exactly as I did with the Band 1 and everything was honored as I would expect.
    11B1P likes this.
    05-02-2016 08:53 AM
  8. buzzard75's Avatar
    I am not sure of your exact situation with the Band 1, but $130 may be appropriate for whatever was wrong with it. I would definitely go for the Band 2 though than to get the Band 1. Again I don't know your specific issue or what you marked the issue as before sending the Band 1 in, but they have never refused warranty service for anything I have sent. I don't think they are unwilling to support warranty claims, sounds more like a 1 off kind of thing to me.
    Corrosion on the charging port and optical sensor, battery cover coating completely peeled away, and battery cover separating from the band. I'm not an extremely active person (I don't go to the gym and workout or anything), I never wear it in the shower, and I take it off whenever I do any activity where it might get damaged (i.e. yard work, automotive maintenance, etc.) I've babied this thing and it's falling apart on me. I tried to get service on the website and I tried to explain it over the phone. They weren't willing to help me unless I paid for it, even though everything I've described is a known issue and documented. It's still in warranty for two more months.
    05-02-2016 09:10 AM
  9. Summer_Moon's Avatar
    Corrosion on the charging port and optical sensor, battery cover coating completely peeled away, and battery cover separating from the band. I'm not an extremely active person (I don't go to the gym and workout or anything), I never wear it in the shower, and I take it off whenever I do any activity where it might get damaged (i.e. yard work, automotive maintenance, etc.) I've babied this thing and it's falling apart on me. I tried to get service on the website and I tried to explain it over the phone. They weren't willing to help me unless I paid for it, even though everything I've described is a known issue and documented. It's still in warranty for two more months.
    If I were you I would go to the site specific to request Band warranty service. Go through all of the prompts and mark it as GPS Connection doesn't work (or one of the other ones that does not force you to call the helpdesk number like Touch Screen Issue, Step Tracker Does Not Work, etc.). And then it should just drop down to the next box and just select Standard Warranty Exchange. I highly doubt they would deny the warranty request. You'll just send it in with the free shipping label and you should get a new one in return. I think I marked mine as battery would not charge (I was having issues with battery intermittently on my Band 1).

    I would never ever try to actually talk to Microsoft, that's usually the least helpful route from them. Use all online dialog boxes (not chat, even less helpful than calling) and see what you get back. I would do it before your 2 months is up.

    https://www.microsoft.com/microsoft-band/en-us/support/service-order#
    05-02-2016 10:47 AM
  10. Jazmac's Avatar
    Well I do have to admit there may be some truth to the skin issue. Some people may have more of an effect on the metal used than others. Still I have seen the way he treats his electronics... it's not pretty and sometimes makes me cringe. So I would go for a 50/50 cause of misuse and skin affecting the metal that caused it to deteriorate.

    My Band 1 never started looking bad until almost exactly a year after wearing it and at that point the black stuff on the sides started to flake off. The 1st Band wasn't really a consumer product anyways. It was an experiment and it obviously was a beta product. They might have been able to use slightly higher quality materials, but that's not what you were paying the price for. You were paying for the sensors inside of it and the chance to use a beta product. The Band 2 is a thousand times better and I immediately upgraded to it as soon as it came out, much better materials used on the Band 2.
    That's really good news SummerMoon. Thanks for the good word.
    05-03-2016 12:21 AM
  11. DroidUser42's Avatar
    I wonder what this might mean: Microsoft quietly sold its stake in Caradigm health venture with GE

    For a number of years, it seemed like healthcare was one of the vertical markets where Microsoft planned to play.

    But it looks like Microsoft's current management has very different ideas about where and the extent to which Microsoft should be participating in the healthcare field.

    GeekWire reported over the weekend that Microsoft has sold its 50 percent stake in Caradigm (an amalgamation of "paradigm" and "care") to GE Healthcare, its partner in that venture, for an undisclosed amount.
    Soooo, where does this leave things like Band? They did keep HealthVault, but it sounds like upper management is grown cool toward health - or at least one area of it.
    05-03-2016 02:09 AM
  12. luxnws's Avatar
    I wonder what this might mean: Microsoft quietly sold its stake in Caradigm health venture with GE



    Soooo, where does this leave things like Band? They did keep HealthVault, but it sounds like upper management is grown cool toward health - or at least one area of it.
    Maybe the GE partnership wasn't enough of a cloud play. Microsoft is all about the cloud these days.

    I think Band 3 or whatever they call it has to be an IoT device. If that's on the right track then a 2016 release isn't going to happen. If Band 3 turns out to be just an iteration of the Band/Band 2 firmware, that would be disappointing.

    The more experienced fitness device companies are releasing new products that move the bar higher every 9-12 months. Realistically, Microsoft's strength is not as a consumer electronics company. If they aren't building their devices to showcase Win 10 IoT, you have to wonder why they would continue to keep at it.
    05-03-2016 03:46 AM
  13. DroidUser42's Avatar
    Microsoft is all about the cloud these days.
    Take a look at Engadget when the Band was first announced. A number of reviewers were saying the same thing - that MS's real game was the back end. And it looked ripe with Google leaving the health records, and Apple being only for users of it's ecosystem. But 18 months later, it seems that vision has stalled. No one else has jumped in. Everyone is still pursuing their walled garden instead of joining forces. I'm wondering how long MS will go it alone.
    05-03-2016 03:15 PM
  14. vistamaster's Avatar
    Remember when the Band was launched? No announcements about it, and then suddenly you could order one... Just saying...
    05-04-2016 08:24 AM
  15. vistamaster's Avatar
    I'm not gentle with MB2, but I have never had a problem with it. I did have the MB1 replaced once because of the clasp. But that's why I bought the replacement plan too. 10% to guarantee a replacement for two years is cheap.
    05-04-2016 08:29 AM
  16. SorenCG's Avatar
    I got my replacement Band 2 a few days ago and now I realize that my first one was a dud to begin with . It must have had a bad battery and maybe that's what eventually killed it. My new band goes through its battery half as slowly as the original one that broke. I can actually use it for sleep tracking now.... This new battery life makes wearing a Band so much more usefull.
    11B1P likes this.
    05-04-2016 12:39 PM
  17. luxnws's Avatar
    Take a look at Engadget when the Band was first announced. A number of reviewers were saying the same thing - that MS's real game was the back end. And it looked ripe with Google leaving the health records, and Apple being only for users of it's ecosystem. But 18 months later, it seems that vision has stalled. No one else has jumped in. Everyone is still pursuing their walled garden instead of joining forces. I'm wondering how long MS will go it alone.
    Companies don't cooperate unless they have to cooperate. Right now, Microsoft isn't even in the top five fitness device makers so they aren't in a position to determine the standards. Band is still in its infancy so I'm guessing that third party apps aren't necessarily chomping at the bit to get on the Microsoft Band bandwagon.

    Also, several of the better known third party apps were acquired by some large manufacturers so they don't have as much of an incentive to integrate more with the Band.

    For the Healthvault part of the vision, off the cuff guess, I would guess that only Apple can take health data collected by consumer devices to the point where it will be recognized as useful (not talking about fitness enthusiasts or professionals who already rely on data to improve performance and overall health) and considered relevant by health care professionals. I don't think a Garmin or even a Fitbit has that kind of influence right now. Even Apple isn't close to that point yet with Apple Watch.
    05-04-2016 08:09 PM
  18. Wookieekiller's Avatar
    I wish Microsoft would release a smartwatch instead, I mean I like some of the 'health' features the Band 2 has but I think a lot more people would like a real smartwatch like the iwatch or whatever they call it. Maybe one with speakers, a larger screen and an actual OS on it like IoT or something.
    05-06-2016 07:29 AM
  19. luxnws's Avatar
    More competition there. The traditional watchmakers are entering the smartwatch market. A Band smartwatch would be lost in a sea of smartwatches.

    They should showcase IoT if they really believe that Windows IoT and the cloud is Microsoft's ultimate goal for the future.
    05-07-2016 04:07 PM
  20. Dan Harris's Avatar
    Based off the MB1 though, you can expect that as soon as a 3rd gen. is announced that changes to the Band 2 will likely halt.

    They didn't get everything (software wise) out of the Band 1, they could have added pretty much everything the Band 2 has. I accept it was a decision to try and get people to upgrade, but I decided to stick with my original Band and got it replaced on warranty recently, so it's in mint condition still now.

    I am hoping for a Band 3 to be released this year, because I think that will have significant improvements over both the Band 1 and Band 2, and skipping a generation on an annual product (if it becomes one) is the norm for a lot of people and something I'm happy to do.
    05-20-2016 06:07 AM
  21. Dan Harris's Avatar
    Personally I'm not that interested in a smartwatch from Micrsoft. I wouldn't object to them releasing two distinct products though.

    The band gives glanceable updates and fitness features and does that at a decent price point (IMO). A smart watch would end up being more expensive, along the lines of the Apple Watch.

    Everybody has different wants though, and I'm not saying they won't or shouldn't release one, just that it should be a separate product. The Band isn't designed to pull you into reading a ton of content like a Smartwatch has the potential to, it's just something to quickly glance at and it's good at that.
    05-20-2016 06:10 AM
  22. Brian Gobrecht's Avatar
    I doubt that MS will release a smartwatch. Being a semi flop from Apple (didn't release sales numbers meaning it didn't sell well to apple) i think the band and similar products is the key for right now and the next few years. There are too many things going on in and on the apple watch not to mention if you use it regularly from what i have personally experienced and have heard it doesn't last a day. Even with updates to software (apple) and firmware (MS Band) battery life is key and Fitbit is strangely getting it right for the time being.
    ven07 likes this.
    05-21-2016 01:00 PM
47 12

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