1. Windows Central Question's Avatar
    I recently received a replacement Band 2 after strap tearing issues with the first. Had no problem setting up the original, this one doesn't seem to want to pair. I've followed all of the instructions, updating, resetting, reinstalling the app...
    06-01-2016 03:42 PM
  2. 11B1P's Avatar
    Did you go into the MS Health app on your phone and delete the original band?
    06-01-2016 06:54 PM
  3. Brian Gobrecht's Avatar
    There is a replace my band in app. It's in the side menu. But you will need to impair your band from your phone. When you select the replace my band it will delete the previous band off your profile. After the syncing it should start tracking. It will start from 0 on the band but will add steps/activities when you do them to what you have currently.
    06-06-2016 06:33 PM

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