09-27-2016 12:25 PM
36 12
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  1. okkenbom's Avatar
    Hi,
    on build 14372 on the 1520 and the Microsoft Health app's live tile (or tranparency) is not working. It hasn't worked since I bought the band in April, I believe, so it isn't tied to these latest builds at least, but may be tied to being on Insider builds.

    My stocks and weather are also only updating when manually syncing inside the app. I suspect this is tied to the lack of live tile (and maybe lack of running in the background even though it says in the settings that it does).

    Notifications on the band still work.

    Hopefully you have inputs on how to fix this issue, because it is driving me crazy; especially not getting updated weather and stocks :)
    06-24-2016 03:54 AM
  2. Chintan Gohel's Avatar
    Hi,
    on build 14372 on the 1520 and the Microsoft Health app's live tile (or tranparency) is not working. It hasn't worked since I bought the band in April, I believe, so it isn't tied to these latest builds at least, but may be tied to being on Insider builds.

    My stocks and weather are also only updating when manually syncing inside the app. I suspect this is tied to the lack of live tile (and maybe lack of running in the background even though it says in the settings that it does).

    Notifications on the band still work.

    Hopefully you have inputs on how to fix this issue, because it is driving me crazy; especially not getting updated weather and stocks :)
    have you checked whether these apps are enabled to run in the background? in settings> privacy >background apps
    06-24-2016 05:36 AM
  3. okkenbom's Avatar
    Yes, "Microsoft Health" is enabled for running in the background. That would be the only app needed, right?
    Chintan Gohel likes this.
    06-24-2016 06:34 AM
  4. Dave47's Avatar
    Since moving to W10M from WP 8.1 many users have reported sync problems. Cortana issues too. Latest Microsoft Health update (6/22) did nothing to fix situation.
    Chintan Gohel likes this.
    06-24-2016 09:28 AM
  5. Matt1971's Avatar
    Same here. Health Live tile doesn't work. Plus weather and calendar tiles on the Band do not update until I sync the Band manually
    Dave47 likes this.
    06-25-2016 04:03 PM
  6. shinsenai's Avatar
    Same here, it is a rather widespread problem since at least build 14366, I believe
    Chintan Gohel likes this.
    06-29-2016 10:08 AM
  7. Techno-Freak's Avatar
    Same for me since last 3 Insider Fast Ring builds.
    Works fine on another phone running Production build of Windows 10 Mobile.
    06-30-2016 04:33 AM
  8. EliteShim's Avatar
    The live tile used to work for me, but since I got a replacement band it's been busted. It also does not actually seem to sync in the background so I need to open the app to get the band2 data to sync to Microsoft Health.

    And yes, it's allowed to run in the background (if it's not it will aggressively warn you when you launch the app).
    07-04-2016 04:50 PM
  9. Snazrael's Avatar
    Also not has not worked for me since jumping on Redstone, any 14xxx build. Neither the Live Tile, nor background syncing for weather. Glad to see its not just me. I'm going to disable the Health app's backup and reinstall and see if that has any affect - will report back. Also wonder if it could have anything to do with the new version of the Health app that WC reported on a while back. Perhaps that app brings the true Redstone compatibility.
    07-10-2016 11:41 AM
  10. Stanleywinston's Avatar
    I also have this issue. Just to tile out the Redstone thing,a friend has a 950 on production build and he also has the same issue
    07-23-2016 08:54 AM
  11. OP Johansson's Avatar
    Same for me, no live tile and no background sync, a real shame :(

    Have any of you reported it in feedback hub?

    The more reports the quicker MS will get on the problem hopefully
    08-04-2016 02:51 AM
  12. Dave McQueary's Avatar
    My live tile has never worked, nor has transparency.

    Today though, a small number 5 appeared in the bottom right of the tile, much like Facebook Messenger would if I had messages to read. Opened the app I don't have any items unviewed (the lighter blue of the tiles)

    Very strange
    08-04-2016 10:15 AM
  13. mikeywc's Avatar
    my live tile has the #6 in a circle. what does it mean?
    08-04-2016 04:52 PM
  14. Stanleywinston's Avatar
    Originally posted by mikeywc
    my live tile has the #6 in a circle. what does it mean?
    there is a thread just by this one where people are discussing the same thing
    08-05-2016 04:20 AM
  15. Stanleywinston's Avatar
    is anyone that is having the no live tile/no weather updates/etc installed the health app on more than one device? I'm sure mine stopped working about the time they released the app for desktop and I installed it on my surface
    08-05-2016 04:22 AM
  16. LarsCor's Avatar
    Stopped working for me when I updated to anniversary
    Snazrael likes this.
    08-05-2016 08:17 AM
  17. anon(5841099)'s Avatar
    Worked on my 1520 on the previous "release" build (so no Insider), but now that I've gone to 393.5, no joy... Also no Cortana, it just says something along the lines of "I'm not talking to Cortana right now", but I do see Cortana opening and closing again on the phone.
    Snazrael likes this.
    08-05-2016 06:45 PM
  18. Snazrael's Avatar
    Disabling the Health apps backup before reinstalling had no affect.

    @Stanleywinston This is an interesting observation. Have you tried uninstalling any of the other versions of the app to see if it resolves the issue? Or perhaps it's just this version of the app that introduced the issues altogether.
    08-05-2016 07:30 PM
  19. poit57's Avatar
    I don't think the live tile works on the Redstone builds. I've been in the Insider fast ring with my 640 XL for a couple months without a working live tile. I just got a new 950 on the latest official release (10586.494). The live tile is working just fine on this build.
    08-10-2016 02:49 PM
  20. anon(5841099)'s Avatar
    Poit57, 10586.545 is the latest release now ;). But it's working there as well. The insider builds broke something along the way I guess. I hope it will not be the case in the final build that will roll out as Anniversary update.
    08-11-2016 09:16 AM
  21. poit57's Avatar
    Poit57, 10586.545 is the latest release now ;).
    Thanks. I got the update last night after I got home and connected to wi-fi, but yes, the live tile is still working.
    08-11-2016 09:29 AM
  22. uselessrobot's Avatar
    My live tile stopped working after the anniversary update.

    Does anyone know if reinstalling the Health app fixes this issue.
    08-25-2016 09:22 AM
  23. Stanleywinston's Avatar
    Didn't for me and neither did resetting the band. I'm not convinced that it is solely to do with the anniversary update though as a friend of mine has a 950 and his stopped working before he got the au. I'm sure mine stopped with the last band update when we got hr zones
    08-25-2016 12:00 PM
  24. Nate Silver's Avatar
    It was working with my Icon with the Verizon build (105 type). Then I got the Anniversary update, and 'poof', gone again.
    08-25-2016 06:12 PM
  25. pc2k16's Avatar
    Live Tile and transparency were working fine on mine. I was running the latest official release before anniversary update. No preview builds. Last night I finally got the anniversary update and now live tile and transparency do not work. Updated all apps in the store, ms health didn't have an update available. All attempts to fix the issue did not work. It's clearly a bug. How different divisions within Microsoft don't test their apps when a major update is coming out is beyond me. Hopefully they fix it soon. For now it gets removed from my start screen.
    08-27-2016 10:36 AM
36 12

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