1. steve cooper's Avatar
    So when I plug my band into my computer and try to sync it, both the app for Windows 7 and the new windows 10 app will not recognize it. Anyone else have this problem?

    Posted via the Windows Central App for Android
    Last edited by steve cooper; 06-30-2016 at 08:00 AM.
    06-30-2016 07:41 AM
  2. ven07's Avatar
    Might have to factory reset the band? or download the app on a different phone and try to connect with it
    06-30-2016 09:24 AM
  3. steve cooper's Avatar
    This is happening with several others also. The problem is we are doing this for our company's corporate Wellness. If we factory reset the band we will lose all of our data. :-( it had been syncing correctly up until this last update I believe

    Posted via the Windows Central App for Android
    ven07 likes this.
    06-30-2016 12:47 PM
  4. ven07's Avatar
    This is happening with several others also. The problem is we are doing this for our company's corporate Wellness. If we factory reset the band we will lose all of our data. :-( it had been syncing correctly up until this last update I believe

    Posted via the Windows Central App for Android
    You mean after the latest firmware update? strange haven't seen a lot of reports concerning this.. Hope someone has a solution tho..

    Best I have for you is to try and export the data?

    unBand unleashes the Microsoft Band for PC users with custom backgrounds, data export | Windows Central

    Jeff Huang Extracting My Data from the Microsoft Band
    07-01-2016 10:05 AM
  5. ATAcapt's Avatar
    I am having the same problem. The computer band sync will not recognize my Band. The iPhone app sync works just fine.
    07-02-2016 10:33 AM
  6. bksalt's Avatar
    Same problem here will not sync with desk top computer but will sync with phone this has been since the last firmware up date.
    07-03-2016 05:43 AM
  7. mhc48's Avatar
    I couldn't sync or connect with the latest Phone or PC Fast Ring builds either. Had to reset and repair.
    Last edited by mhc48; 07-04-2016 at 07:19 PM.
    07-04-2016 11:23 AM
  8. steve cooper's Avatar
    I couldn't sync or connect with the latest Phone or PC Fast Ring builds either. Had to reset and repair.
    And it worked after you reset?

    Posted via the Windows Central App for Android
    07-05-2016 07:13 AM
  9. mhc48's Avatar
    Everything working fine.
    07-27-2016 09:56 AM

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