1. PeterTheGeek17's Avatar
    When I woke up this morning, I plugged in my band and found that the strap has been split. A little bit right to the screen. Im thinking about taking it to the microsoft store and replace it.

    Is it gonna be free? What do I need to avoid if I don't wanna pay extra $200 to get the replacement? What should i pay attention to?
    Thank you so much for the help!
    08-21-2016 02:29 AM
  2. Chintan Gohel's Avatar
    If it's under earranty, the repair or replacement should be free of charge. Just go to the store if it's nearby and ask. Or contact them via their contact page if available
    zei20t likes this.
    08-21-2016 07:01 AM
  3. PeterTheGeek17's Avatar
    I got in and out of the microsoft store in less than ten minutes. Thumbs up for Microsoft!
    Chintan Gohel likes this.
    08-21-2016 07:14 PM
  4. Chintan Gohel's Avatar
    I got in and out of the microsoft store in less than ten minutes. Thumbs up for Microsoft!
    and they replaced it?
    08-22-2016 02:04 AM
  5. Eddie Mendoza's Avatar
    they wouldnt replace them in san diego anymore had to ship it out :-/
    08-22-2016 09:37 AM
  6. EMitchell's Avatar
    I know on Band 1, they resisted honoring warranty replacements for 'cosmetic' problems, like split rubber. I had my Band 2 replaced because the charging capability quit several months ago - no problem. But just this weekend, my Band 2 rubber split, any ideas if they will still honor the warranty replacement for cosmetic issues like this?
    08-22-2016 01:55 PM
  7. Chintan Gohel's Avatar
    I know on Band 1, they resisted honoring warranty replacements for 'cosmetic' problems, like split rubber. I had my Band 2 replaced because the charging capability quit several months ago - no problem. But just this weekend, my Band 2 rubber split, any ideas if they will still honor the warranty replacement for cosmetic issues like this?
    I've seen a big thread just for band replacements, most have had their replaced for strap breaking, multiple times. I think the record is 6 replacements for one person
    EMitchell likes this.
    08-23-2016 08:33 AM
  8. anthonyng's Avatar
    as far as I'm concerned, it's no questions asked for splitting... my store even told me, it's not split yet but I can see where it's about to, here's a new one anyways.
    Chintan Gohel and EMitchell like this.
    08-23-2016 02:38 PM
  9. EMitchell's Avatar
    And the Portland, OR store was totally cool about giving me a new one for the torn band. The employee seemed a little hesitant at first, asking when I had bought it. I said when it was released, and that I had purchased the warranty, and everything was smooth after that. Took about 20 minutes.
    Chintan Gohel likes this.
    08-27-2016 10:17 PM
  10. excalibur1814's Avatar
    Now you have to figure out 'why' the band split. I'm still on my first Band 2 and I can see 'how' people split the thing. Whenever I take it off I join it together to ensure that the strength remains and never, ever, squash it as I'm thinking that's how so many have been broken.
    09-12-2016 04:21 AM

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