1. onlysublime's Avatar
    Well, my Microsoft Band 2 died a couple days ago. Refuses to charge. Tried so much. Tried to reset to no avail. Loved my Band 2 so much.

    Reluctant to pick up another Band 2 since they're full price and harder to find. If a Band 3 ever comes out, I'll be back.

    Right now, I'm back to using my original Microsoft Band. Seems so archaic now once I got the Band 2. But still working like a charm and the battery life was actually better with the original Band in my opinion.
    10-10-2016 12:43 AM
  2. Jcmg62's Avatar
    Same thing happened to mine last week. I contacted MS support and have sent it back to them (it's only 10 months old, still in warranty) so will hopefully be getting a new one back.

    It's weird how these bands suddenly die.....no warning, works in the morning just fine, dies in the afternoon and can't be brought back. Not sure if It's battery or software related but it's seriously annoying
    10-10-2016 01:44 AM
  3. onlysublime's Avatar
    Hmm... I have to check the receipt. I bought it when it first came out. When did the Band 2 come out? I would love to get another one if it's covered by the warranty.

    Same thing happened to mine last week. I contacted MS support and have sent it back to them (it's only 10 months old, still in warranty) so will hopefully be getting a new one back.

    It's weird how these bands suddenly die.....no warning, works in the morning just fine, dies in the afternoon and can't be brought back. Not sure if It's battery or software related but it's seriously annoying
    10-10-2016 01:40 PM
  4. Jcmg62's Avatar
    I think it came out in October 2015. I got mine in mid November
    10-11-2016 02:37 PM
  5. gbobman's Avatar
    Don't bother looking for a receipt, just register the SN on the inside of the clasp. It will show if still under warranty. I was surprised my recently dead Band 2 was still covered. Now, impatience.
    onlysublime likes this.
    10-14-2016 12:49 PM
  6. onlysublime's Avatar
    Don't bother looking for a receipt, just register the SN on the inside of the clasp. It will show if still under warranty. I was surprised my recently dead Band 2 was still covered. Now, impatience.
    OMG! You are a lifesaver! Submitting a claim now! Warranty was set to expire in Feb 2017.
    10-16-2016 02:01 PM
  7. onlysublime's Avatar
    for people that don't know how to register Microsoft devices for warranty service:

    https://devicesupport.microsoft.com/en-US
    horseybob likes this.
    10-16-2016 02:07 PM
  8. gbobman's Avatar
    Looks as if they use quick delivery for these replacements - or at least that is what shows on my tracking from FedEx. 2day Express from the customer (and they paid for it) and looks like 1 day delivery for the return.

    Still, impatience.

    Glad I actually helped a bit, onlysublime
    horseybob likes this.
    10-18-2016 06:24 PM
  9. horseybob's Avatar
    The strap started disintegrating but kept working until recently. Now, RIP. I've missed it, so am now eagerly awaiting Band2 Jr.
    10-28-2016 08:49 PM
  10. onlysublime's Avatar
    Yeah, I got my Band 2 and it's working like a charm... TG for warranties!!! And the process was so painless.
    gbobman likes this.
    10-31-2016 12:27 AM
  11. gbobman's Avatar
    Yeah, I got my Band 2 and it's working like a charm... TG for warranties!!! And the process was so painless.
    Agreed. Let's hope some of their other corporate moves go more like this. The total disavowing of Lumia is really painful.

    But my band is back and happy.
    11-01-2016 04:56 PM
  12. DroidUser42's Avatar
    It's weird how these bands suddenly die.....no warning, works in the morning just fine, dies in the afternoon and can't be brought back. Not sure if It's battery or software related but it's seriously annoying
    I think it's a wire in the flexible band that connects the electronics to the battery pack. Once the wire is broken (from stretching), it's lights out.
    11-07-2016 05:09 PM

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