07-06-2019 08:41 PM
34 12
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  1. Plasbot's Avatar
    If you synced your Band 1 or 2 between 12/1/18 and 3/1/2019 you are supposed to be eligible for a refund. I have been using my Band 1 daily through that period but have only received the email about:
    "End of support for the Microsoft Health Dashboard applications".
    FAQ states that refund will be given to active users but I still haven't seen an email.
    03-27-2019 12:27 PM
  2. fatclue_98's Avatar
    I haven’t received mine either, I suspect they’ll go out after the 5/31 EOL date.
    03-27-2019 09:06 PM
  3. Adventurer64's Avatar
    Nothing. I was using my patched up Band 2 thru early February when it finally died.
    03-27-2019 10:15 PM
  4. Narr's Avatar
    I'd been using my Band in December and the Health Dashboard shows this, but still no refund email/
    03-29-2019 03:51 PM
  5. beman39's Avatar
    still using mine and also my GF is using hers, but neither of us received anything, is this only state side? I'm in Canada BTW how do we apply for this?
    03-29-2019 08:44 PM
  6. vidhyasome's Avatar
    I have not received an email either, I have data syncs in the time period mentioned., but the band was purchased in 2017 in India from ebay, and I am currently in Canada.. Microsoft chat support asked me to contact ebay for a refund though lol..
    04-02-2019 01:00 PM
  7. dar981's Avatar
    I just recieved an email from microsoft asking for my payment details to process my refund for my band 2?

    I have inspected the email several times and i am a genuine band 2 user, and I logged in manually on microsoft.com to their payment system. It says its awaiting microsoft approval on their site. You need your bank details and your IBN number (banking code), for it to register your bank for a payment transaction.

    The email looks genuine and was addressed properly rather than a generic email and I could not find any malicious links in it, but I still didnt click on anything and just went directly to microsoft's own website. I did the paperwork manually throught their payment processor. Even though the email looks completely genuine.

    I am located in the UK

    There appears to be a two day time limit on the request as stated in the email, I wasnt taking any chances so i didnt click on any links till I see if anyone else has got one?

    Email starts: (this is the copy and pasted text, the full email is more detailed)

    Greeting from Microsoft! Darren (full name is written here, i have removed it). have been invited to onboard as a payee. This will enable Microsoft to move forward with release of a pending refund, rebate, or partner payment.

    To Sign-in to Microsoft Payment Central, you will need to sign in with your email (removed by me)

    In order to receive this payment, please provide your payment information by completing below steps within the next two (2) business days.

    Next Steps:

    1. Go to Microsoft Payment Central

    2. Click on Sign-in

    3. Provide your email address and password.
    Note: If you see a Work/School account and a Personal account option, choose the Personal account option.
    Note: If this email address is not associated to a Microsoft Account, you will need to associate it to a Microsoft Account. Click “Create one” at the bottom of the Sign-in page to associate your current email address. Please note, “Create account” does not create a new email address.
    4. Complete the required information
    5. Submit
    If you are unable to Sign-in, please review the Sign-in instructions here. If you require additional Sign-in assistance, please seek help here.
    If you have any questions regarding your payee invite, please reach out to your Microsoft Business Contact/Customer Service Representative. If you require assistance using the Microsoft Payment Central tool, please visit the Microsoft Payment Central Frequently Asked Questions Page. Otherwise, you may Request Support.

    Thank you for your cooperation with this process. We value your business and are working diligently to release your pending payment.

    Microsoft Accounts Payable Help Desk
    Last edited by dar981; 04-15-2019 at 05:10 PM.
    04-15-2019 04:48 PM
  8. Plasbot's Avatar
    Wow 2 day time limit! Yeah I got the email too and am filling out the details. Wish I didn't have to give my bank info. I too did not click the link and instead found the payment processor with bing. It redirected me to payeeportal dot trafficmanager dot net. Seems legit so far...
    04-15-2019 05:08 PM
  9. dar981's Avatar
    Wow 2 day time limit! Yeah I got the email too and am filling out the details. Wish I didn't have to give my bank info. I too did not click the link and instead found the payment processor with bing. It redirected me to payeeportal dot trafficmanager dot net. Seems legit so far...
    they cant take any money out with your bank account number, only pay money in, so it is relatively safe. (relatively like anything, but it is microsoft!) Thanks for posting. I just simply went to microsoft directly and didnt touch any links just to be sure.

    It sent me to this: paymentcentral.microsoft.com

    ps i still use my band, going to be weird once it shuts off. I got a galaxy watch to replace it. My band 2 is still in excellent condition sob!
    Last edited by dar981; 04-15-2019 at 05:24 PM.
    04-15-2019 05:12 PM
  10. Plasbot's Avatar
    lol I'm still using my band 1! My band 2 (replaced once), rip got to be too much and when I laid in too hard to repair it tight with Extreme tape it messed something up on it. I'm so mad at myself because I probably could have repaired it well enough for one last sync but I guess I threw it away or lost it somewhere. Oh well it was a good run.
    Do you have your eye on something to replace it?
    Ooops never mind didn't read I'll take a look at that galaxy.
    04-15-2019 05:32 PM
  11. dar981's Avatar
    lol I'm still using my band 1! My band 2 (replaced once), rip got to be too much and when I laid in too hard to repair it tight with Extreme tape it messed something up on it. I'm so mad at myself because I probably could have repaired it well enough for one last sync but I guess I threw it away or lost it somewhere. Oh well it was a good run.
    Do you have your eye on something to replace it?
    Ooops never mind didn't read I'll take a look at that galaxy.
    I did actually try a fitbit but it just was not the same. The galaxy watch feels different and I do love the fitness aspect and customisation of it.

    I had three band 2;s first one i dropped, second one the strap broke same as yours, third and final one still seems okay. Just a shame they are shutting it off the service. It does say it will sync until you reset your band or phone, then it wont work anymore, so I might as well use it. Despite the refund.
    04-15-2019 05:55 PM
  12. dar981's Avatar
    I just got confirmation from microsoft that my account has been approved and microsoft will now proceed with the payment process.
    04-15-2019 05:58 PM
  13. Narr's Avatar
    I've not received anything yet and it doesn't look as though there's an option to contest whether you should get a refund or not.

    Which email address does the email come from, just in case it gets caught by the spam filter?
    04-15-2019 06:10 PM
  14. dar981's Avatar
    I've not received anything yet and it doesn't look as though there's an option to contest whether you should get a refund or not.

    Which email address does the email come from, just in case it gets caught by the spam filter?
    First email Microsoft Payment Central Microsoft@e-mail.microsoft.com

    2nd email Microsoft Payment Central - (confirmation) same email address reads:

    Dear Darren (full name removed)

    Congratulations and greetings from Microsoft! Your payee profile has been created and approved by Microsoft and will move forward with payment disbursement process.
    Plasbot likes this.
    04-15-2019 06:16 PM
  15. dar981's Avatar
    god i hope its not just us two? It cant be really? no one else yet? just two people for refunds that we know of? geez i hope we see more posters!
    04-15-2019 08:51 PM
  16. Adventurer64's Avatar
    I received an email from Microsoft Payment Central, so I'm assuming this is for Band 2 reimbursement.
    04-15-2019 10:52 PM
  17. dar981's Avatar
    I received an email from Microsoft Payment Central, so I'm assuming this is for Band 2 reimbursement.
    Would seem so yes!
    04-15-2019 11:03 PM
  18. fatclue_98's Avatar
    Nothing yet. Checked junk folders and all.
    04-16-2019 03:48 PM
  19. Adventurer64's Avatar
    Now I have a Microsoft Payee Account Number with Microsoft Payment Central.

    if I actually get a partial refund my Band 2 experience was actually rather cheep. I purchased the original one at Best Buy for $250 shortly after launch on sale. Replaced it roughly 8 months later at MS Store on warranty. The second one died roughly a year later due to multiple issues. My final one was purchased used for $20 in new condition and last over a year finally failing in early February of this year.

    I still miss several Band 2 features like the auto stride calibration with use of GPS and the color coded speed levels on map when using gps. Garmin doesn't do this, or haven't figured it out yet. Also, my Band 2 seems to have provided more accurate mapping of my running and biking routes. My Garmin is cutting corners pretty bad even when collecting data every second. RIP Band 2.
    04-16-2019 11:44 PM
  20. dar981's Avatar
    Now I have a Microsoft Payee Account Number with Microsoft Payment Central.

    if I actually get a partial refund my Band 2 experience was actually rather cheep. I purchased the original one at Best Buy for $250 shortly after launch on sale. Replaced it roughly 8 months later at MS Store on warranty. The second one died roughly a year later due to multiple issues. My final one was purchased used for $20 in new condition and last over a year finally failing in early February of this year.

    I still miss several Band 2 features like the auto stride calibration with use of GPS and the color coded speed levels on map when using gps. Garmin doesn't do this, or haven't figured it out yet. Also, my Band 2 seems to have provided more accurate mapping of my running and biking routes. My Garmin is cutting corners pretty bad even when collecting data every second. RIP Band 2.
    Seems weird so far only what three? god?

    Ps I still use my band 2, on my lumia 640, shame at the moment it doesnt work with some android phones on OS9. (oreo?), I had to switch it back to the Lumia to get it to work. I feel weird that Im using a piece of dead technology, Obviously if i have to reset the phone or band 2, it will stop working after the sync. I just wish there was some way round this after the switch off date. I have a galaxy watch, but i still prefer the band as I love the privacy aspect of the band2 on the inner wrist. It is far more discreet.
    04-17-2019 10:39 AM
  21. Adventurer64's Avatar
    Seems weird so far only what three? god?

    Ps I still use my band 2, on my lumia 640, shame at the moment it doesnt work with some android phones on OS9. (oreo?), I had to switch it back to the Lumia to get it to work. I feel weird that Im using a piece of dead technology, Obviously if i have to reset the phone or band 2, it will stop working after the sync. I just wish there was some way round this after the switch off date. I have a galaxy watch, but i still prefer the band as I love the privacy aspect of the band2 on the inner wrist. It is far more discreet.
    Band 2 was a great device putting aside the quality issues. I think Garmin is the best alternative. I used an Ionic for just under a month and returned cuz battery was defective, syncs were not reliable and the app sucked compared to Band 2 and Garmin.
    04-17-2019 07:54 PM
  22. dar981's Avatar
    I just checked my account and found a reference to Microsoft payment for the sum of £130 for my band 2. I actually did not believe it the first time i looked.

    Shame as i still use my band 2, going to be weird this all round.

    Still seems you get an invitation from microsoft to become a payee, they email you confirmation once details are approved. There appears to be a two day limit on the invitation process, and then within 2 days, you get a refund into your account, that completes the refund for the band 2.

    Obviously this payment schedule may vary by bank or country. Make sure you get your international banking code correct. I checked mine several times to be sure.

    Make sure the email is genuine and from microsoft of course, if in doubt dont use any links on the email and just log in directly to microsoft payment central through microsoft.com to be 100%.

    You will receive confirmation email from microsoft, once you have completed the process correctly.
    Last edited by dar981; 04-18-2019 at 09:28 AM.
    04-18-2019 09:12 AM
  23. jfreiman's Avatar
    Yep! I got my direct deposit for my Band 2 earlier this week!!
    04-19-2019 04:22 PM
  24. jfreiman's Avatar
    I actually stopped using my Band 2 a few weeks before the MS refund announcement.
    I switched to the Galaxy Watch Active. It took some getting used to, but it's all working great.
    Tracking my running has been more accurate as I don't have to resort to the battery saving mode to get my full run tracked.
    I can't pay for my Starbucks anymore, but I can use Samsung Pay for a gallon of milk or whatever I need to pickup after my run had finished.
    04-19-2019 04:27 PM
  25. Adventurer64's Avatar
    I received a $175 check in the mail today!!
    jfreiman likes this.
    04-20-2019 10:31 PM
34 12

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