1. Zed 3250's Avatar

    I've purchased a lumia 535 (dual sim version) about three days ago. everything was fine for a while but then the screen turned black after a call and it never got back on. the phone works (i can call myself) but the screen is just blank.
    the things i tried so far:
    - restarting
    - removing battery for a while
    - using lumia recovery tool

    I read on the net that it may be the proximity sensor getting dirt, i don't know where it is located but i tried to clean up the whole phone with no success.
    any suggestions?
    01-02-2015 12:30 PM
  2. gMaesterUK's Avatar
    If it's new, take it back to the retailer for an exchange as it sounds like a faulty unit.

    01-02-2015 04:52 PM
  3. Zed 3250's Avatar
    That's what i'm going to do. the problem is i installed DP and then reverted back using lumia recovery, i don't know if that voids my warranty or not
    01-03-2015 12:02 AM
  4. Muessig's Avatar
    No it shouldn't, I wouldn't expect you to have any problems.
    01-04-2015 11:20 AM
  5. ZKnowN's Avatar
    I shouldn't be asking here but for curiosity, how is the touch working after the "touch update"?
    01-04-2015 11:25 AM
  6. Zed 3250's Avatar
    it hasn't been released yet so i don't really know. even the lumia recovery tool installs the "pre-touch update" version.
    01-04-2015 12:32 PM

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