1. alexander0311's Avatar
    hi! i bought a lumia 535 yesterday, and today i was just finishing my settings (adding more languages and format) and either as a coincidence or not when i hit restart to complete a proccess, when the phone was supposed to wake up, it did but the display remained turned off. the phone is waked, i actually received some notifications, but the display stoped worked. removing and adding back the battery, or holding the volume down+lock buttons didnt solve the problem. the phone restarted with the display still turned off. now i installed nokia recovery software and im curently waiting for the software to download. what are my chances to fix my phone in this way and not being required to send it for waranty? thanks
    02-11-2015 12:28 PM
  2. Harrie-S's Avatar
    I guess 80% change that the recovery will help because it looks like your phone got "stuck" in the updating process.
    If you have an SD card inserted get it out and try again.
    02-11-2015 12:49 PM
  3. alexander0311's Avatar
    i reinstalled the software from the recovery tool...twice!...with no success. also with card removed. and by the way, not only the phone is waked now but the touch also is working. i can press the lock button then swipe up and hear that unlock sound. what should i do next? send it back?
    02-11-2015 02:22 PM
  4. Harrie-S's Avatar
    i reinstalled the software from the recovery tool...twice!...with no success. also with card removed. and by the way, not only the phone is waked now but the touch also is working. i can press the lock button then swipe up and hear that unlock sound. what should i do next? send it back?
    Yes send it back.
    02-11-2015 02:33 PM
  5. alexander0311's Avatar
    already completed the return form. thanks for your help.
    02-11-2015 03:17 PM

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