Why do I get a permanent Store error 805a01f4 when Purchasing?

[Windows Central Question]

Permanent Store error 805a01f4 when Purchasing

HI guys, any help would be greatly appreciated.

I have a permanent problem with the Windows Phone Store. Every time I try to purchase an item I get error code 805a01f4, which is supposed to be an temporary error for when the store is down.

I have deleted my MasterCard from both my wallet and online with my MSFT account payment info, and re-added it. To no avail.

Anyone knows what the trick is?

Using:
Windows Phone 8.1
Lumia 535
South African Windows Phone Store

 

[Harrie-S]

Re: Permanent Store error 805a01f4 when Purchasing

You use the south African store but when you made your MS account you also have as region South Africa?
So do the regions/countries of your MS account and your phone match?

 

[Adolf Kleinhans]

Re: Permanent Store error 805a01f4 when Purchasing

regions/countries of your MS account and your phone match?

So I checked and both where set to South Africa. I did however go further and set both to USA as I know sometime in the past I did have it set as such for Cortana.

I forgot to mention that I receive the error when trying to make an in-app purchase inside 6tag to remove the ads.

So to answer. Yes, MS acount and phone regions do match, but on neither RSA or USA does it work

 

[rudyhuyn]

Re: Permanent Store error 805a01f4 when Purchasing

Hi Adolf!

Did you try these steps : https://support.microsoft.com/en-ca/kb/2689951?wa=wsignin1.0 ?

 

[Adolf Kleinhans]

Re: Permanent Store error 805a01f4 when Purchasing

Did you try these steps

Just made sure of everything as set out in that article. To further test I went ahead and bought TubeCast Pro, without a hitch, directly from the store using paypal.

It then seems that the problem might be with 6tag, as normal purchase worked 100%.