1. Bassey Archibong's Avatar
    Recently, my Lumia 535 refuses to charge. Sometimes it shows the large battery icon with a question mark on it. After a few tries at restarting, the phone comes on but when plugged to a charger, the battery drains instead of charging.
    Pleas what Can i do to fix this? I have hard reset several times
    10-02-2015 04:18 PM
  2. TechFreak1's Avatar
    Sounds like you need a new battery and also check the contacts on the phone they may be damaged or not touching properly. My cousin had a similar issue with his 620, he somehow damaged the contacts - it was fixed using a foil wrapping paper squashed into a make shift plinth and placed underneath the battery - between the battery & case.
    10-02-2015 04:35 PM
  3. Bassey Archibong's Avatar
    Sounds like you need a new battery and also check the contacts on the phone they may be damaged or not touching properly. My cousin had a similar issue with his 620, he somehow damaged the contacts - it was fixed using a foil wrapping paper squashed into a make shift plinth and placed underneath the battery - between the battery & case.
    I have bought a new battery. Same issue. The foil you speak of, is it just to raise the battery inside the housing?
    10-02-2015 04:45 PM
  4. TechFreak1's Avatar
    I have bought a new battery. Same issue. The foil you speak of, is it just to raise the battery inside the housing?
    Yup, so the battery touches the contacts properly and anything will do to be honest even scrap paper or pieces of crisp packt. He used the foil wrapper off a chewing gum affixed to the housing with double sided masking tape. If this doesn't work then you have a faulty unit and you will need to take it a repair shop or a Microsoft store. Do you have warranty?

    As I doubt reflashing the phone will help, which you could try however as you've already done a few hard resets.
    10-02-2015 04:48 PM
  5. Bassey Archibong's Avatar
    Yup, so the battery touches the contacts properly and anything will do to be honest even scrap paper or pieces of crisp packt. He used the foil wrapper off a chewing gum affixed to the housing with double sided masking tape. If this doesn't work then you have a faulty unit and you will need to take it a repair shop or a Microsoft store. Do you have warranty?

    As I doubt reflashing the phone will help, which you could try however as you've already done a few hard resets.
    I had sent it to A Nokia repair store. Bought the phone in a different country so i had to pay. Phone is still having the issue....
    10-02-2015 05:07 PM
  6. TechFreak1's Avatar
    I had sent it to A Nokia repair store. Bought the phone in a different country so i had to pay. Phone is still having the issue....
    Ouch and I'm guessing the paper trick didn't work?
    10-02-2015 05:14 PM
  7. Bassey Archibong's Avatar
    Ouch and I'm guessing the paper trick didn't work?
    nah. it didnt. im so confused right now
    10-02-2015 05:26 PM
  8. Bassey Archibong's Avatar
    Ouch and I'm guessing the paper trick didn't work?
    Also noticed that as soon as i initiate a process that requires a restart, the phone goes back to the question mark battery icon. Could this have been a defective unit?
    10-02-2015 05:29 PM
  9. TechFreak1's Avatar
    Also noticed that as soon as i initiate a process that requires a restart, the phone goes back to the question mark battery icon. Could this have been a defective unit?
    It sure shows sounds like a defective unit... i'd contact Microsoft support and explain the situation, that you'd already paid to no avail. I would imagine after the repair you would have at least extended coverage (as it is general practise to offer extended coverage after a repair). Check the Lumia care app, it should say if it is still under warranty or not.
    Bassey Archibong likes this.
    10-02-2015 05:57 PM
  10. alinazeer shaik's Avatar
    02-06-2017 10:51 AM
  11. alinazeer shaik's Avatar
    Question mark 535
    02-06-2017 10:54 AM

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