1. Windows Central Question's Avatar
    When I try to make a call on my Lumia 535 the screen immediately goes dark and the call is dropped.
    Rana Sohail Akhtar likes this.
    02-19-2016 10:27 AM
  2. gpobernardo's Avatar
    The darkening of the screen and the dropping of the call may be two different issues.

    For the screen: check that nothing is obstructing the proximity sensor - no dirt, no fingerprints, no unneeded screen protector.

    For the dropped call: check with your mobile operator or service provider; also make sure that your phone has good signal reception. If all is well here, then it may be that the phone of the person you're trying to reach has poor signal reception at the moment of call.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    v535 likes this.
    02-20-2016 11:24 PM

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