1. Kayleighkins's Avatar
    I broke my screen and had to fix it myself and it took a while to do but I forgot my password in that time and I don't want to hard reset it as I don't want to lose photos and videos I have on my phone.

    How do I unlock my phone without the password?
    11-27-2016 03:43 PM
  2. PlexusCV's Avatar
    Where are your photos stored, on the phone or sd card? If it is on the sd card just back up your photos and videos with a pc, using a sd card reader.
    To unlock the phone you will have to remember your password or else the only solution is to perform a hard reset.

    Sent from mTalk
    xandros9 likes this.
    11-27-2016 04:08 PM
  3. overcookedcoffle's Avatar
    You may try resetting your pin online using this feature ( I hope this works for you). If not, you'll need to do a hard reset..
    xandros9 likes this.
    11-27-2016 04:14 PM

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