1. ZillurRehman's Avatar
    After the last Insider update (slow ring) my sister's Lumia 540 is restarting again and again
    like when she turns it ON it restarts when it shows Windows Blue Logo
    and keeps restarting on this Windows Blue Logo.

    and now her laptop is not detecting the device because it is restarting again and again..... Please helpppppppppp what should we do....

    :( :( :(
    07-02-2016 04:40 AM
  2. RumoredNow's Avatar
    i removed and tried restoring the driver but nothing worked.
    Check the Flashing Tutorial here: http://www.lumiafirmware.com/

    It is a more brute force method.
  3. ZillurRehman's Avatar
    Hellooooo Anyone plzzzzzzzzzzzz? help also it is not being detected on any laptop it says (device not recognized)

    Plzzzz help :( :(
    07-02-2016 07:51 AM
  4. Chintan Gohel's Avatar
    After the last Insider update (slow ring) my sister's Lumia 540 is restarting again and again
    like when she turns it ON it restarts when it shows Windows Blue Logo
    and keeps restarting on this Windows Blue Logo.

    and now her laptop is not detecting the device because it is restarting again and again..... Please helpppppppppp what should we do....

    :( :( :(
    use windows device recovery tool on your pc
    07-02-2016 07:52 AM
  5. ZillurRehman's Avatar
    I have tried both Soft Reset and Hard Reset but nothing is working
    07-02-2016 07:55 AM
  6. ZillurRehman's Avatar
    use windows device recovery tool on your pc
    Device Recovery tool not working --- because laptop is not detecting my phone. it says Device not Recognized.
    07-02-2016 08:00 AM
  7. Chintan Gohel's Avatar
    Device Recovery tool not working --- because laptop is not detecting my phone. it says Device not Recognized.
    I got this from the MS page: https://support.microsoft.com/en-us/...overy-tool-faq

    Use a USB cable to connect your phone to your PC. If your phone isn't automatically detected after you connect it, disconnect your phone, select My phone was not detected, then follow the on-screen prompts. If your phone still isn't detected, try restarting it while it's connected.
    07-02-2016 08:05 AM
  8. ZillurRehman's Avatar
    i also did that, and from the options i selected "Lumia Microsoft Phone" after that it is saying "waiting for connection" and not detecting my phone.
    and my phone still restarting on its own "while staying on Blue Logo of Windows"
    07-02-2016 08:14 AM
  9. Chintan Gohel's Avatar
    Try a different pc, or remove the battery and put it back and try again
    07-02-2016 08:53 AM
  10. ZillurRehman's Avatar
    Try a different pc, or remove the battery and put it back and try again
    already tried that. actually when i put battery back in and connect to my laptop, phone starts going on and off itself. if i dont connect the wire it stays off.. unless i press power button.
    the main issue is that cannot detect on any PC or Laptop. all PC at home and office and Laptops running on windows 10.
    because mobile is restarting again and again i took the battery out now. so it stays Off.
    07-02-2016 09:01 AM
  11. Chintan Gohel's Avatar
    already tried that. actually when i put battery back in and connect to my laptop, phone starts going on and off itself. if i dont connect the wire it stays off.. unless i press power button.
    the main issue is that cannot detect on any PC or Laptop. all PC at home and office and Laptops running on windows 10.
    because mobile is restarting again and again i took the battery out now. so it stays Off.
    find a service centre and take it to them for repairs - that's the only other thing I can think of

    By the way, did your sister use the insider builds on her main phone or a secondary device? Insider builds aren't supposed to be used for your main phone due to the risks
    07-02-2016 09:08 AM
  12. ZillurRehman's Avatar
    Actually i am using Insider Build for may main phone on Lumia 640XL but on (Slow Ring Option)
    and never had any issue. But before that i had Lumia 535 and had some issues but whenever i had any issue i used "Device Recovery Tool".

    but this time cant even detect 540 on laptop. I will take it to service center in Blue Area Pakistan. I hope they know how to fix it.
    But coz of Eid Holidays Service Center will open after 7-8 days
    07-02-2016 10:10 AM
  13. RumoredNow's Avatar
    whenever i had any issue i used "Device Recovery Tool".
    Check this post for how to use "flashing mode" + WDRT: http://forums.windowscentral.com/gen...ml#post3409280
    07-02-2016 10:27 AM
  14. ZillurRehman's Avatar
    Check this post for how to use "flashing mode" + WDRT: http://forums.windowscentral.com/gen...ml#post3409280
    thanks it is something new for me. But i have tried it, this time screen shows the "Lightning Bolt and Gear" sign on screen, and laptop says in Device Manager > Universal Serial Bus Controllers > Unknown USB Device (Device Descriptor Request Failed)

    i removed and tried restoring the driver but nothing worked.
    Chintan Gohel likes this.
    07-02-2016 11:06 AM
  15. RumoredNow's Avatar
    i removed and tried restoring the driver but nothing worked.
    Check the Flashing Tutorial here: http://www.lumiafirmware.com/

    It is a more brute force method.
    Chintan Gohel likes this.
    07-02-2016 11:26 AM
  16. ZillurRehman's Avatar
    Check the Flashing Tutorial here: http://www.lumiafirmware.com/

    It is a more brute force method.
    thanks for sharing that i have also tried this and received this error:
    C:\Program Files (x86)\Microsoft Care Suite\Windows Device Recovery Tool>thor2 -mode uefiflash -ffufile "D:\lumia\RM1141_02074.10000.15174.44001_RETAIL_prod_signed_1019_022535_000-PK.ffu" -do_full_nvi_update -do_factory_reset
    THOR2 1.8.2.18
    Built for Windows @ 13:36:46 Jun 16 2015
    Thor2 is running on Windows of version 6.2
    thor2 -mode uefiflash -ffufile D:\lumia\RM1141_02074.10000.15174.44001_RETAIL_prod_signed_1019_022535_000-PK.ffu -do_full_nvi_update -do_factory_reset
    Process started Sun Jul 03 02:08:23 2016
    Logging to file C:\Users\mzill\AppData\Local\Temp\thor2_win_20160703020823_ThreadId-3980.log
    Debugging enabled for uefiflash

    Initiating FFU flash operation
    WinUSB in use.
    Operation took about 1 minute, 0 seconds.

    THOR2_ERROR_NO_DEVICE_WITHIN_TIMEOUT

    THOR2 1.8.2.18 exited with error code 84003 (0x14823)

    what do you think this error means? (as instructed in the tutorial i closed all other applications linked with my phone or USB)
    07-02-2016 04:12 PM
  17. RumoredNow's Avatar
    Someone suggested on our back channel that maybe a corrupted SD card is in the mix.Have you pulled the SD card and SIM?
    Chintan Gohel likes this.
    07-02-2016 04:17 PM
  18. ZillurRehman's Avatar
    Someone suggested on our back channel that maybe a corrupted SD card is in the mix.Have you pulled the SD card and SIM?
    yes no sim card and sd card in phone.
    Chintan Gohel likes this.
    07-02-2016 05:12 PM

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