02-11-2017 08:29 PM
50 12
tools
  1. dragonhope's Avatar
    I have problem with my Lumia 550, all updates are installed.

    After unlock screen phone stay on ...resuming... black screen for long time ( forever ). There is 2 solutions i found to get out of there

    1. when ...resuming.. i pull down all setting - personalization - screen - show more tile on/off

    2. leave some app opened ( calculator for example ) an lock the phone

    Any other solution found ? Update bring the fix for bug ?
    Alex Jones7 and Macco26 like this.
    12-27-2015 06:30 AM
  2. libra89's Avatar
    Hmm, does this happen with every app or certain ones? I noticed that the resuming thing happens more with wp 8/8.1 apps.
    12-27-2015 07:27 AM
  3. dragonhope's Avatar
    Hi libra89,

    it happen even on welcome screen ( after hard reset, on language menu ) if lock/unlock screen 10-15 times constantly in order for testing

    Something like bug in system core. Or hardware issue ?

    Thank you for participating.
    12-27-2015 07:42 AM
  4. libra89's Avatar
    That sounds like a possible bug. Since you already hard reset, there's something wrong for sure.

    That aside, do you do a fresh install or do you restore from a backup? People on the forums have said that fresh usually works out better.
    12-27-2015 11:17 AM
  5. dragonhope's Avatar
    Fresh install, and i send phone to authorized service to flash new firmware, and they declared " test ok " by report. I don't have any argument to change device for another or similar in my operator center Telenor, because this phone just work like " fine "- not work/unusable...

    This is a very big disappointment for me. I get new phone but i can't use it like any other.

    I don't have idea why people not report this bug on forum, it seems like only i have a problem :(
    12-27-2015 12:48 PM
  6. cristinic's Avatar
    I have the same problem. When i unlock my phone i get a black screen with nothing on it or a black screen with the message "Resuming..." for 3-4 minutes
    It seems to be a soft issue and i hope they'll make an update.
    Alex Jones7 likes this.
    12-30-2015 07:42 PM
  7. dragonhope's Avatar
    Crucial problem is that update maybe never come. I suspect on hardware issue.
    12-31-2015 02:19 PM
  8. chancooluk's Avatar
    I also had this issue on my 550, however I updated to the latest windows insider build of W10M and the issue hasn't re-occurred since.
    01-04-2016 07:55 AM
  9. dragonhope's Avatar
    When you update your phone ? I was update my before 6-7 days and not solved. Windows Insider suggested me update ( fast version ), but all the same.

    P.S. when i perform hard reset ( vol - / power, vol + , vol - power ) does that restore original firmware without updates or restore with update ?
    01-04-2016 04:12 PM
  10. libra89's Avatar
    Hard reset can be done by going into settings->about and then tap "reset your phone". That would restore it back to the original.
    01-04-2016 04:35 PM
  11. pankaj981's Avatar
    When you update your phone ? I was update my before 6-7 days and not solved. Windows Insider suggested me update ( fast version ), but all the same.

    P.S. when i perform hard reset ( vol - / power, vol + , vol - power ) does that restore original firmware without updates or restore with update ?
    Hard reset only resets the existing software to defaults, not downgrade or upgrade it. It'll also remove any use files.

    Do you have an SD card? If yes try removing it and see if it helps with reducing the resuming screens.
    libra89 likes this.
    01-04-2016 04:36 PM
  12. dragonhope's Avatar
    My phone display resuming... after unlock without sim and micro sd card. I try after many times in agony, to lock/unlock the phone on " welcome " screen where ask for language. I just press power button 10-15 times and resuming... show itself.
    01-04-2016 05:26 PM
  13. Alex Jones7's Avatar
    I just got the Lumia 550 2 days ago and I have been having the same problem. I have done the factory reset without a positive result. This is incredibly disappointing; I have been a loyal windows phone user for nearly 5 years (third of their phones). I would really like a straight answer about what is causing it and if I can expect a fix soon.
    01-06-2016 04:33 PM
  14. dragonhope's Avatar
    The question is what type of problem is this. SW or HW ? For many people phone just works fine.

    If there some core Windows 10 mobile software BUG, why doesn't affecting all users ?
    01-06-2016 05:10 PM
  15. Eustis99's Avatar
    That's odd. I haven't had even a single hiccup with my guy. works flawlessly.
    01-08-2016 04:24 PM
  16. dragonhope's Avatar
    OS build: 10.0.10586.63 via Windows Insider ( fast ) and BUG with "resuming..." screen is still here.
    01-09-2016 01:37 PM
  17. dragonhope's Avatar
    ...and... some scrennshots


    wp_ss_20160109_0002.png


    wp_ss_20160109_0001.png
    01-09-2016 02:38 PM
  18. Eustis99's Avatar
    Have you tried resetting and starting off fresh? Without the use of a previous backup


    ...and... some scrennshots


    Click image for larger version. 

Name:	wp_ss_20160109_0002.png 
Views:	16 
Size:	746.5 KB 
ID:	120262


    Click image for larger version. 

Name:	wp_ss_20160109_0001.png 
Views:	14 
Size:	28.7 KB 
ID:	120263
    01-09-2016 03:06 PM
  19. dragonhope's Avatar
    Yes ofcourse. I try everything you can imagine :)
    01-09-2016 03:26 PM
  20. Eustis99's Avatar
    Maybe you unfortunately grabbed a lemon. Are you on contract or did you outright purchase it?

    Yes ofcourse. I try everything you can imagine :)
    01-09-2016 09:22 PM
  21. dragonhope's Avatar
    Maybe a lot of people unfortunately grab a bitter lemon. I'm on contract and phone is declared OK, must wait for update to fix problem. But maybe i send to repair service to change motherboard just for precaution.
    01-10-2016 06:31 AM
  22. Eustis99's Avatar
    You could give it a shot. I mean I have had mine for a week now and haven't had a single issue with it. Never seen that resuming screen even when hopping between running apps. Performance works great which I'm pleasantly surprised by.

    Maybe a lot of people unfortunately grab a bitter lemon. I'm on contract and phone is declared OK, must wait for update to fix problem. But maybe i send to repair service to change motherboard just for precaution.
    dragonhope likes this.
    01-10-2016 10:34 AM
  23. dragonhope's Avatar
    Yes, changing MB is a next step to finally use my Lumia 550 like i should.

    Anyway until this happen, i found a third ( according to my first post with two solutions ), and this is:

    3. Hold down a back button ( to get to app browse mod ) and lock the screen
    01-10-2016 12:43 PM
  24. pankaj981's Avatar
    As a last hope try this (Remove SD card for entire process):

    1) Restore to stock firmware using WDRT
    2) Update all apps from Store
    3) Install Windows Insider
    4) Install 10586.63 from Fast Ring
    5) Hard Reset
    6) Setup your phone again -> Do not restore from backup
    Laura Knotek and dragonhope like this.
    01-13-2016 02:23 PM
  25. dragonhope's Avatar
    I send my phone yesterday for repair. In authorized service for Microsoft phones, told me that malfunction is accepted and new phone is only solution. First time with same problem description, service just flash phone firmware and declared it OK. I must wait about 15 days for a new phone to arrive ,and i hope for final solution. Maybe some new reports come from MS - to - service for serial failure in manufacturing, i don't know for sure.

    This is a hardware problem apparently, i suggest to all with similar or the same issue, don't wait for update it won't fix it, send phone and request for a new one,or change MB at least.

    Thank you everyone for the advice, I will write when a new device come to my hands, with hopefully positive comments.

    Until then, cheers !
    01-13-2016 04:08 PM
50 12

Similar Threads

  1. Lumia 950 not detecting SD Card bug?
    By ngilbert89 in forum Microsoft Lumia 950
    Replies: 3
    Last Post: 01-12-2016, 04:51 AM
  2. Replies: 37
    Last Post: 01-02-2016, 11:49 AM
  3. Why Can't I Send MMS? (Unlocked Lumia 735)
    By mleone47 in forum Nokia Lumia 730 & 735
    Replies: 2
    Last Post: 12-29-2015, 01:13 PM
  4. Anyone, US/NortAmerica source of unlocked 950 XL Single Sim?
    By bilemke in forum Microsoft Lumia 950 XL
    Replies: 6
    Last Post: 12-27-2015, 07:45 PM
  5. Dell 1721 after November crashes with 0xc000000f error and kills C; Drive, WHY?
    By Windows Central Question in forum Ask a Question
    Replies: 0
    Last Post: 12-26-2015, 10:30 AM
LINK TO POST COPIED TO CLIPBOARD