1. satchit's Avatar
    I have recently purchased the Lumia 550 and I am new to the windows platform.
    what I realised after buying this phone is that it has lots of issues.
    The Store crashes , some apps are stuck on download and shows no progress , also cant install new apps.
    The browser is unable to play videos.
    The phone randomly crashes.

    Can someone on this forum provide me with some help?
    04-12-2016 02:23 PM
  2. Chintan Gohel's Avatar
    I have recently purchased the Lumia 550 and I am new to the windows platform.
    what I realised after buying this phone is that it has lots of issues.
    The Store crashes , some apps are stuck on download and shows no progress , also cant install new apps.
    The browser is unable to play videos.
    The phone randomly crashes.

    Can someone on this forum provide me with some help?
    are you able to access settings > update? Can you check to see if there are any OS updates pending?
    04-12-2016 11:28 PM
  3. satchit's Avatar
    I have the latest version installed .
    I check & it shows no new update
    04-13-2016 01:59 AM
  4. Chintan Gohel's Avatar
    I have the latest version installed .
    I check & it shows no new update
    Well, you have this option: you can do a factory reset. Be warned that this will wipe out all your data on the phone such as third party apps, music, documents and contacts. Before doing a factory reset, make sure to do back up your contacts, messages and data. Hard reset can be done via settings > system > about > scroll to bottom to find "reset your phone"

    After the hard reset is done, sign in, check for OS updates, if there aren't any, go to store and update store first before anything else. Once that is done, then update all other apps a few at a time, critical ones first
    04-13-2016 02:46 AM
  5. satchit's Avatar
    I think I have the insider version installed. I there anyway to get back to the stable version ?
    04-13-2016 09:49 AM
  6. satchit's Avatar
    Do you think that the 550 has the hardware capable for running windows 10 ?
    04-13-2016 09:50 AM
  7. Chintan Gohel's Avatar
    Do you think that the 550 has the hardware capable for running windows 10 ?
    the hardware does have the capability, it's just that the software needs more work to iron out all the bugs and issues.

    Can you do this: go to settings > system > about > more info : check what version of OS you are on. It should be 10.0.10586.xxx where the xxx could be different for you. If it is not 10586 but a higher version, then you have an insider version
    04-14-2016 12:18 AM
  8. satchit's Avatar
    OS build : 10.0.14295.1000 is the version installed.
    Is there any way to get back to the stable version?
    04-15-2016 11:28 AM
  9. Chintan Gohel's Avatar
    OS build : 10.0.14295.1000 is the version installed.
    Is there any way to get back to the stable version?
    That means you have insider version installed. The only way you can go back is by using a pc and a software called windows device recovery tool. You'll have to install the software on your pc and then connect the phone to the pc and run the software.

    Kindly note that WDRT wipes out your phone and starts everything afresh. So do a backup of your data, sms and contacts before running this process.
    04-16-2016 11:34 AM
  10. satchit's Avatar
    Thanks for the help . I feel the insider version has a lot of bugs
    04-16-2016 04:31 PM

Similar Threads

  1. No update for Lumia 822?
    By Windows Central Question in forum Nokia Lumia 822
    Replies: 8
    Last Post: 12-12-2016, 07:05 AM
  2. Why isn't my Microsoft Lumia 535 phone charging?
    By Windows Central Question in forum Microsoft Lumia 535
    Replies: 4
    Last Post: 08-31-2016, 08:24 PM
  3. Lumia 630 DS and 3G-only carrier
    By Andrei Staicu in forum Nokia Lumia 630
    Replies: 3
    Last Post: 04-27-2016, 05:08 AM
  4. Lumia 920, 925 and 1020 owners can get credit toward buying a 950 or 950 XL
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 1
    Last Post: 04-12-2016, 02:48 PM
  5. Lumia 550 Store & Video, how can I stop random crashes?
    By Windows Central Question in forum Microsoft Lumia 550
    Replies: 1
    Last Post: 04-12-2016, 12:46 PM
LINK TO POST COPIED TO CLIPBOARD