1. wprocks's Avatar
    Has anyone in US tried activating Office 365 personal on 640XL / RM1096 model?

    I am on T-Mobile and Office 365 gift app says you operator is not participating hence cannot activate. What is going on here?
    06-08-2015 07:33 PM
  2. Sunstorming's Avatar
    Doesn't it already have office on it? I am confused...
    06-08-2015 09:20 PM
  3. wprocks's Avatar
    It does by I am activating Office365 subscription by downloading Office365 gift app. This will give one year Office 365 subscription.
    06-09-2015 06:20 AM
  4. Goroon's Avatar
    Is your phone locked to T-mobile and subsidised by them? If so they may not be participating in the promotion as it presumably costs them to do so ($20 I think).

    If your phone isn't locked then try borrow a sim from another carrier just to do the activation.
    06-09-2015 10:21 AM
  5. wprocks's Avatar
    Nope. I bought RM-1096 640XL Dual Sim LTE over eBay. It was shipped from Singapore. It is unbranded. (Only MS brand) and it did have Chinese as the default language. If MS says you get free subscription to Office 365 with purchase of 640 they should give it to buyer without worrying about stinking operators.
    06-09-2015 01:01 PM
  6. RL76's Avatar
    would like to know this as well. my 640XL will be here friday. i'm also with T-mobile...

    wprocks, what speeds are you getting and location? i'm in san diego...



    RANDi
    06-09-2015 03:40 PM
  7. rory753's Avatar
    i got mine off of eBay as well, from Singapore, and the office 365 gift app said the carrier is not participating. so no, i did not get it...
    06-11-2015 12:42 PM
  8. 3rdrockalien's Avatar
    Ordered my RM-1096 from Saletagz on Amazon.com. Downloaded and installed the Office 365 Gift App.
    Opened the app and was told "Thank you for buying a Microsoft Lumia Phone!" Tap to claim your !-year Office 360 Personal subscription. App then checked the device eligibility and said it was "Wrong Device Model". So nope!
    06-24-2015 11:39 AM
  9. Nogitsune Micah's Avatar
    I am hoping when Att opens up and sells it, it'll allow me to download it. because right now I am getting the same error you all are.
    06-25-2015 01:54 PM
  10. wprocks's Avatar
    Good point that means at&t has to sell it before 8/15
    06-28-2015 08:26 AM
  11. DumDee2's Avatar
    All you need is a foreign sim and it should work got mine up and running
    06-28-2015 02:25 PM
  12. gwydionjhr's Avatar
    You don't need a foreign SIM. I have a RM-1096. Change your region to Hong Kong - SAR. Download and install the Office 365 Gift App. Open the app, it'll fail the first time around. Try again, enter your email of choice. You'll get a code to give you one year of O365personal. If you already have a O365 Home subscription, check Thurrott's site for how to change it to 9 Months of Home stacked on your current subscription.

    P.S. I went so far as to region hop on my MSA as well, but I don't think it's actually necessary.
    06-29-2015 11:27 PM
  13. 3rdrockalien's Avatar
    Worked like a charm. You ROCK. Thanks
    06-30-2015 06:28 AM
  14. SteelSteve's Avatar
    I'm a T-Mobile user in the U.S. I downloaded the 365 Gift App and ran the gift app, followed all the instructions and was told my subscription was activated. Now when I click on Office, and select 365 it asks me for my login information. Every time I put it in however it tells me their was an unexpected problem and it wont let me log in.
    06-30-2015 07:41 AM
  15. Tokuro Yamashiro's Avatar
    worked for me. thx for the tip (I'm on TMO US).
    06-30-2015 07:35 PM
  16. Fin-Tomi's Avatar
    I'm a T-Mobile user in the U.S. I downloaded the 365 Gift App and ran the gift app, followed all the instructions and was told my subscription was activated. Now when I click on Office, and select 365 it asks me for my login information. Every time I put it in however it tells me their was an unexpected problem and it wont let me log in.
    Those credentials are for Corporate Office 365, Office 365 Gift contains 1Tb capacity for your OneDrive and desktop/pad license for Office for another device. .
    Intense Soul likes this.
    07-01-2015 04:56 AM
  17. wprocks's Avatar
    Today morning I received an email from Microsoft about claiming o365 subscription on Lumia. When I clicked on the link on my phone it opened the O365 gift app on my RM-1096. This time it was successful in one go. I am TMo USA with US as a region. It seems MS activated all Lumias in the system now.
    07-03-2015 07:45 AM
  18. Jeff Fanger's Avatar
    This last weekend I was finally able to activate on AT&T. Previously it said the carrier was not participating.
    Evil_MrM likes this.
    07-07-2015 01:30 PM
  19. tedj101's Avatar
    Today morning I received an email from Microsoft about claiming o365 subscription on Lumia. When I clicked on the link on my phone it opened the O365 gift app on my RM-1096. This time it was successful in one go. I am TMo USA with US as a region. It seems MS activated all Lumias in the system now.
    That appears to be the case. I just got mine activated too.

    <TED>
    07-07-2015 07:23 PM
  20. tedj101's Avatar
    I'm a T-Mobile user in the U.S. I downloaded the 365 Gift App and ran the gift app, followed all the instructions and was told my subscription was activated. Now when I click on Office, and select 365 it asks me for my login information. Every time I put it in however it tells me their was an unexpected problem and it wont let me log in.
    Did you ever get a solution to this? I am having the same problem.

    <TED>
    07-07-2015 07:30 PM
  21. Evil_MrM's Avatar
    This last weekend I was finally able to activate on AT&T. Previously it said the carrier was not participating.
    THANK YOU!!! I got the "carrier not participating" message also. It worked for me tonight...
    07-07-2015 07:57 PM
  22. SteelSteve's Avatar
    Did you ever get a solution to this? I am having the same problem.

    <TED>
    Not yet I'm afraid.
    07-11-2015 07:58 AM

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