W
Windows Central Question
Lumia 640 XL LTE got stuck in a resetting cycle and hard resetting wort work.
I just got a lumia 640 XL LTE in the mail and it worked fine, but i wanted windows 10 so i downloaded it. i quickly realized that the windows 10 way NOT done so i wanted to get back to windows 8.1. I couldnt find out how to get back to the previous update so i did a soft reset to factory settings, but it did a cycle of turning on then showing the microsoft logos then loading with gears. after the gears loaded the phone showed a black screen with a sad face on it :-( and it did this for 6 hours and i cant turn on my phone. i tried hard resetting the phone but it wont work i would love some help.
I just got a lumia 640 XL LTE in the mail and it worked fine, but i wanted windows 10 so i downloaded it. i quickly realized that the windows 10 way NOT done so i wanted to get back to windows 8.1. I couldnt find out how to get back to the previous update so i did a soft reset to factory settings, but it did a cycle of turning on then showing the microsoft logos then loading with gears. after the gears loaded the phone showed a black screen with a sad face on it :-( and it did this for 6 hours and i cant turn on my phone. i tried hard resetting the phone but it wont work i would love some help.