1. bucfan11's Avatar
    Scott M: Thanks for contacting Microsoft Store Chat! My name is Scott M, how can I help you today?
    You: What is the warranty on the 640XL if purchased from the MS Store?
    Scott M: We have a 30 day return policy. And, i can check if that is available for extended warranty
    You: Wow, only a 30 day warranty? No thanks. I'll buy something else.
    Scott M: Oh, alright
    You: I want the 950 when it is released...does it only have a 30 dat warranty too?
    Scott M: Correct. We don't really provide a free warranty. If it makes you feel better, lumias are pretty tough
    You: I have one, a 928. great phone but if I drop $600 on a phone I expect the manufacture to stand behind it for more than 30 days.
    Scott M: Understandable. We sell sell cases for them that protect them
    You: So if I bought a SP 4 a Surface Book and a 950XL, and they all malfunctioned 31 days after I bought them...too bad for me?
    Scott M: No. We sell extended warranties
    Scott M: For at least 2 out of 3 of those. Im not sure about the 950XL
    You: Oh, you will sell a warranty for how much on the 640XL and the 950
    Scott M: Its looking like we dont for the 640
    Scott M: I know we do for all surface products, though. And I cant check for the 950 until its out
    You: I'm a MS fan but...it's unbelievable they don't warranty their products.
    Scott M: Understandable
    11-15-2015 05:02 PM
  2. xandros9's Avatar
    I think the rep got confused with a 30 day return policy.
    Did you even talk to a Microsoft rep?

    I've done some research and these are the terms.
    Support - manufacturers limited warranty terms - Microsoft - USA

    - 12 months for main device
    - 12 months for separate accessories not including below
    - 6 months for batteries, covers, cables and chargers

    You can check the warranty status here:
    Microsoft Lumia 640 XL Warranty status - Microsoft - Australia

    (I know at least the 830 still has a traditional longer-than-30-day warranty)
    11-15-2015 05:12 PM
  3. bucfan11's Avatar
    I talked to a "Chat Specialist" who they need to train more.
    Thanks!

    What you typed applies to:

    This Limited Warranty is applicable to products sold under brands “Nokia”, “Lumia” and “Asha” and to related accessory products. In case of any conflict between the terms and conditions displayed here and the documentation in the sales package of the product, the terms and conditions included in the sales package shall prevail.
    11-15-2015 05:25 PM
  4. xandros9's Avatar
    I talked to a "Chat Specialist" who they need to train more.
    Thanks!

    What you typed applies to:

    This Limited Warranty is applicable to products sold under brands Nokia, Lumia and Asha and to related accessory products. In case of any conflict between the terms and conditions displayed here and the documentation in the sales package of the product, the terms and conditions included in the sales package shall prevail.
    Well, these phones are all under the Lumia brand.
    11-15-2015 06:06 PM
  5. bucfan11's Avatar
    Well, these phones are all under the Lumia brand.
    Exactly! I talked to a second "specialist who told me the same thing. Thanks Again, looks like I will be buying myself and my wife a new phone.

    Phillip G: Thanks for contacting Microsoft Store chat, my name is Phillip G! How can I help you today?
    You: Phillip, I chatted with a few minutes ago with a guy who told me that MS products do not come with a warranty. is this true? I find that almost unbelievable.
    You: He said 30 return was all that was offered
    Phillip G: I would be happy to assist you with your warranty questions today!
    You: I want to buy my wife a 640 XL
    Phillip G: Our products such as Surface, Xbox or PCs come with a 1 year factory warranty
    Phillip G: That covers defects in hardware
    You: Lumias?
    Phillip G: However you can always add our Microsoft Complete accident protection to those products as well to cover drops and spills
    You: He said it there was no warranty on the 640XL and it was not eligible for the protection plan
    Phillip G: With our phones their are not.
    Phillip G: As you will want to get a protection plan with your mobile carrier
    You: I want a unlocked phone from MS. I don't want to be tied to a carrier.
    You: Anyway, you agree that Lumias come with no warranty?
    Phillip G: You will need a carrier to use the phone as Microsoft does not have networks for mobile phone use. And yes I agree
    You: So why is this on the Microsoft Store support page:
    You: Tweet .. Manufacturer’s Limited Warranty .. . . PLEASE NOTE! This Limited Warranty is applicable to products sold under brands “Nokia”, “Lumia” and “Asha” and to related accessory products
    You: 2. Warranty. (i) Twelve (12) months for the main device; (ii) Twelve (12) months for accessories sold separately or included in the sales pack of the main device excluding batteries, covers, cables and chargers; and (iii) Six (6) months for all batteries, covers, cables and chargers, unless otherwise specified in the Product user guide.
    Phillip G: A warranty sign up comes with the phone however you have to fill that out and send it in.
    Phillip G: It's not covered once shipping starts like our other products.
    You: Unbelievable you guys are not trained any better. That is two of you that had no clue and are costing your company sales.
    Phillip G: Sorry you feel that way today.
    Phillip G: Is there anything else I can assist you with before you go today?
    You: NO way should I have to dig through the website for a simple question that all of you should know the answer to.
    You: No
    Phillip G: Thanks again for chatting with us at the Microsoft Store, we appreciate your business!
    11-15-2015 06:22 PM
  6. xandros9's Avatar
    Sorry you feel that way today.
    wtf-am-i-reading-man.jpg
    libra89 and bucfan11 like this.
    11-15-2015 07:36 PM
  7. libra89's Avatar
    Wow. That rep is wrong. I purchased my Lumia not from Microsoft...and I was able to send it in for repair because it showed that I was still in warranty. I don't know when the warranty begins but I'm sure there's a line somewhere.
    11-15-2015 07:50 PM
  8. ryland Johnson's Avatar
    It is the law that here in Southern Europe the customer has a 24 month warranty. The UK it's 12 months. I suspect the OP was speaking with a person who confused warranty with the 30 day return policy?

    Most people who live in an EU county are protected by EU laws and the least warranty I know of is 12 months for such devices.

    Most important is to purchase from a reputable dealer. Some small shops will do all they can to avoid their legal responsibilities.

    Ryland
    Last edited by ryland Johnson; 11-16-2015 at 09:15 PM.
    11-16-2015 08:31 PM

Similar Threads

  1. Surface Pro 4 Vs Competitor Products
    By slysy in forum Microsoft Surface Pro 4
    Replies: 30
    Last Post: 11-18-2015, 08:52 PM
  2. Why no GOOD Airplay alternative in Win10Mo?
    By oryan_dunn in forum Windows 10 Mobile
    Replies: 22
    Last Post: 11-17-2015, 05:08 PM
  3. How do I remove a yellow and blue shield from desktop icons on Windows 10?
    By Windows Central Question in forum Windows 10
    Replies: 1
    Last Post: 11-15-2015, 05:03 PM
  4. How much RAM is being used when you're idle on your SP4?
    By TheAsbo in forum Microsoft Surface Pro 4
    Replies: 8
    Last Post: 11-15-2015, 04:46 PM
  5. Windows 10: No scheduled Quiet Hours?
    By rbcameron in forum Windows 10
    Replies: 0
    Last Post: 11-15-2015, 04:04 PM
LINK TO POST COPIED TO CLIPBOARD