1. Windows Central Question's Avatar
    i am using widows device recovery software but it just keeping reading the device information......doesnt move forward then....
    01-29-2016 02:02 PM
  2. Deanig_12's Avatar
    i am using widows device recovery software but it just keeping reading the device information......doesnt move forward then....
    try deleting and reinstalling software also turn your phonr off then connect to pc see if it recognises it
    01-29-2016 02:09 PM
  3. ashram's Avatar
    also, try a different USB cable or different USB port.
    01-29-2016 02:11 PM
  4. sufiyan irfan's Avatar
    usb cable is perfect......the result is same....
    01-29-2016 02:34 PM
  5. sufiyan irfan's Avatar
    please help....
    01-29-2016 02:35 PM
  6. Simonas Sereiva's Avatar
    If you are sure that usb cabel is not broken, so try to remove sd card from your phone. If that didn't worked try to insert usb cable to another usb port.
    01-29-2016 02:43 PM
  7. sufiyan irfan's Avatar
    let me try
    Attached Thumbnails capture.png  
    01-29-2016 02:45 PM
  8. sufiyan irfan's Avatar
    sameresult :(
    01-29-2016 02:50 PM
  9. sufiyan irfan's Avatar
    same result :(
    01-29-2016 02:50 PM
  10. sufiyan irfan's Avatar
    what if i can reset it....will it revert back?
    01-29-2016 02:52 PM
  11. Simonas Sereiva's Avatar
    What windows you are using on computer?
    01-29-2016 02:52 PM
  12. sufiyan irfan's Avatar
    windows 7
    01-29-2016 02:53 PM
  13. Simonas Sereiva's Avatar
    I think one of the way is to hard reset your phone. You can do that in settings, about. If you did that, so I'm not sure what to do else.
    01-29-2016 03:01 PM
  14. Deanig_12's Avatar
    yh trey reset your phone then once done connect phone
    01-29-2016 03:59 PM

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