1. Raviraj Halarnekar's Avatar
    Hi!
    I am unable to access the Audio setting under Extras menu.
    when i tab on audio the following dialog box is displayed " audio can't be opened.An app update may be available in the store."
    i had recently reset my phone.

    Device Information:
    Device : Microsoft Lumia 640 XL Dual Sim
    Build : 1607 (10.0.14393.576)

    Thanks and regards,
    Raviraj
    12-29-2016 08:15 AM
  2. charlatan1978's Avatar
    " audio can't be opened.An app update may be available in the store."
    Hi, you haven't mentioned it, so have you checked the store for app updates?
    libra89 likes this.
    12-29-2016 08:36 AM
  3. Raviraj Halarnekar's Avatar
    Hi, you haven't mentioned it, so have you checked the store for app updates?
    Yes , i did check for the update but unfortunately its not getting installed. Its shows an error but when i try and tap on the error details , the app starts to re-download again.
    12-29-2016 01:21 PM
  4. charlatan1978's Avatar
    Have you checked that you have enough storage free on your phone?
    You mention you have recently reset your phone, maybe this did not complete correctly.
    Can you try a hard reset? just to rule this out.
    12-30-2016 03:02 AM
  5. Ariel Takom's Avatar
    When you do a hard reset, it is advisable not to restore from any previous back ups as it might mess up your phone, or causing problems on your phone.
    12-31-2016 06:29 AM
  6. Raviraj Halarnekar's Avatar
    Have you checked that you have enough storage free on your phone?
    You mention you have recently reset your phone, maybe this did not complete correctly.
    Can you try a hard reset? just to rule this out.
    i tried a hard reset but no luck :(
    when i visit the store, there is this app "equaliser" which tries to update but unfortunately it doesn't update.
    01-24-2017 12:55 PM
  7. Raviraj Halarnekar's Avatar
    When you do a hard reset, it is advisable not to restore from any previous back ups as it might mess up your phone, or causing problems on your phone.
    Agree but i need my earlier stuff :( that is the reason i have to restore my backup.
    01-24-2017 12:57 PM
  8. Ariel Takom's Avatar
    Agree but i need my earlier stuff :( that is the reason i have to restore my backup.
    Could you specify what those earlier stuffs are? Because if your stuff are only photos, then those can be backed up to your PC temporarily. If it's apps and games with their respective save games, then I can only see the logic in restoring backup for saves. IMHO, reinstalling an app fresh after hard reset is better than installing them via backup. It's what probably caused your phone to become buggy in the first place.
    01-24-2017 07:26 PM
  9. Raviraj Halarnekar's Avatar
    Could you specify what those earlier stuffs are? Because if your stuff are only photos, then those can be backed up to your PC temporarily. If it's apps and games with their respective save games, then I can only see the logic in restoring backup for saves. IMHO, reinstalling an app fresh after hard reset is better than installing them via backup. It's what probably caused your phone to become buggy in the first place.
    Couple of apps and text messages :(
    01-24-2017 10:16 PM
  10. Ariel Takom's Avatar
    Couple of apps and text messages :(
    Apps should be freshly reinstalled, and text messages can be restored via backup on your Outlook account, IIRC, without requiring to restore from an actual phone backup when your phone reboots after the hard reset.

    Also, text messages for other chat apps i.e. WhatsApp provides it's own back up mechanism. They back up your message to your SD card I believe, with an option to back it up to OneDrive as well.
    libra89 likes this.
    01-25-2017 06:12 AM
  11. mtiede's Avatar
    Do you have an sd card? I do and sometimes apps seem to want to either prefer the card or the phone storage. Try changing the default device under storage. Then try download or update again.
    01-25-2017 06:42 AM

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