06-25-2015 06:57 PM
27 12
  1. danny 2's Avatar
    So I got the phone, enjoying it. I'm coming from Android OS. I found the 365 gift app. When I open the 365 app it asks me to log in,I do and it errors out.I open the gift app and it runs it cycle and errors out? Am I suppose to sign up on line first with a desktop? On T-Mobile services. Thnx in advance
    06-19-2015 06:59 AM
  2. Clive Rennie's Avatar
    Morning all so I picked up a Lumia 640 from Cricket wireless as a backup device my Lumia 1520 green screen cracked and its in repair, tried to activate the office 365 gift app and nothing keeps getting an unidentified error to try again this is since Thursday went to the cricket store they had no clue chatted with Microsoft store rep they couldn't help either, anyone has any idea.
    06-20-2015 06:09 AM
  3. Clive Rennie's Avatar
    Hey I just posted the same problem with my Cricket Lumia 640 no help from anyone so far. hope someone here can help
    06-20-2015 06:11 AM
  4. pirarre's Avatar
    Same here....i can't get mine activated either
    06-20-2015 07:08 AM
  5. anon(6078578)'s Avatar
    I just tried today and get an "Unidentified error 201E" which I assume is what you're all getting? Mine's a T-Mobile Model.
    06-20-2015 10:02 AM
  6. Koen C's Avatar
    I think you have to activate it on your computer and can only use it on your pc and tablet. After activation, you'll have your 1 TB of free storage.
    06-20-2015 01:05 PM
  7. AllanQuatermain's Avatar
    Hi bought a 640 it's a nice phone, found office 365 app in store and set up everything on 640 quick and easy to do, I can add my surface pro/laptop and another phone, now have Skype 60 minutes each month for landlines and for mobiles only limited countries included, also 1TB of onedrive, and a years office subscription a worthwhile extra, my 640 LTE is UK sim free.
    06-20-2015 01:56 PM
  8. anon(6078578)'s Avatar
    Then what is the purpose of the Office 365 Gift app that you need to download to verify the device is eligible? Especially if it doesn't get far enough to verify!
    06-20-2015 02:36 PM
  9. anon(6078578)'s Avatar

    "Download the Office 365 Gift app to redeem your one year subscription to Office 365 Personal.

    This offer is valid for a limited time only and applies to Lumia 640 and 640XLs sold from participating retailers between 04.01.2015 and 07.31.2015."
    06-20-2015 02:41 PM
  10. Eric J F's Avatar
    I also just got a T-Mobile US Lumia 640 from Walmart, tried the app, and got error messages. A Microsoft Store live chat support tech told me the box has to have an Office 365 subscription offer insert or be printed on the box for the phone to be eligible. Mine didn't have the offer anywhere, so I miss out.
    06-20-2015 11:46 PM
  11. pirarre's Avatar
    I also just got a T-Mobile US Lumia 640 from Walmart, tried the app, and got error messages. A Microsoft Store live chat support tech told me the box has to have an Office 365 subscription offer insert or be printed on the box for the phone to be eligible. Mine didn't have the offer anywhere, so I miss out.
    Mine didn't have any type of inserts or anything on the box either.
    06-21-2015 12:00 AM
  12. anon(6078578)'s Avatar
    I wonder if he's right ie it wouldn't be the first time a tech support person was wrong. The reason I say this is I have read that the Verizon 735 has the free subscription as well as the Lumia 640. The fact that the app doesn't tell you it's ineligible and just gives a random error message also makes me suspicious. Of course knowing my luck this is where I find the US Lumia 640's really aren't eligible...
    06-21-2015 12:13 AM
  13. anon(6078578)'s Avatar
    Also https://forums.windowscentral.com/e?...token=kUqvHX7O says that it includes a free subscription. It lists both T-Mobile and Cricket. If you try and buy, it just redirects you to their sites. Unless this offer is only valid if you sign up for new service but I don't anywhere it says that and that would not be very good PR if this was the case, but who knows?
    06-21-2015 12:37 AM
  14. anon(6078578)'s Avatar
    I called T-Mobile to ask about this and he said there are some issues with this which is what I was suspecting. I didn't go into further detail as to whether it this was T-Mobile or Microsoft themselves though. I suspect Microsoft as I read it affecting non T-Mobile phones. I guess I'll just keep trying and give them another call in a few days if it doesn't resolve.
    06-21-2015 10:44 AM
  15. danny 2's Avatar
    So I did it again today for fun, 1 st time it failed again,2 ND time I shut Wi-Fi off and ran the gift app and success. They emailed me my activation codes. T-Mobile service.

    Not sure what the issue was, not sure if shutting Wi-Fi off was the fix our not? But hey its fixed for me now. GL.

    Edit** mine was a T-Mobile purchase not WalMart, and I had no user with product code either.
    Guytronic and pirarre like this.
    06-22-2015 09:46 PM
  16. pirarre's Avatar
    Mine just worked too. I wasn't connected to Wi-Fi either.
    06-22-2015 10:00 PM
  17. pirarre's Avatar
    Mine was the Cricket Variant
    06-22-2015 10:00 PM
  18. anon(6078578)'s Avatar
    I noticed the claim screen come up this morning as well but I was going out so didn't have time to go any further. Mine is a Walmart bought phone and the screen comes up with Wi-Fi on or off.
    06-22-2015 10:40 PM
  19. Guytronic's Avatar
    Got it!
    All installed on desktop.

    Awesome deal!
    anon(6078578) and libra89 like this.
    06-22-2015 10:46 PM
  20. anon(6078578)'s Avatar
    I'm also now setup with the 1TB storage etc :)
    Guytronic likes this.
    06-22-2015 10:48 PM
  21. Eric J F's Avatar
    It must be like the T-Mobile My Account app- it only works using a data connection.

    Thanks for figuring this out!
    06-22-2015 11:54 PM
  22. cjmedina34's Avatar
    worked on my 640 that i got from metro pcs
    06-25-2015 12:22 AM
  23. drew_t's Avatar
    Anyone know if this promo can be applied in any way to an existing, ongoing Office 365 subscription?
    06-25-2015 12:45 AM
  24. Eric J F's Avatar
    I read somewhere if you redeem it your subscription converts to the Personal version, or if you have that now they add a year to it.
    06-25-2015 08:04 AM
  25. zhris's Avatar
    Does anyone know if this stacks? I just got a free year of O365 and the 1TB for buying a Stream 7 a few months ago.

    Posted via the Windows Central App for Android
    06-25-2015 03:53 PM
27 12

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