1. Sedp23's Avatar
    Thinking I might have a faulty device when using the hot spot on my 640 it tethers slow speeds. I use the same sim in my 635 and tethered to my xbox one it fired it up no problems launched Xbox music and streamed a few songs. In my 640 its noticeably longer to launch xbox music and wont play music until MAYBE 5-10 min later If it plays at all..

    Anyone else having issues? How does walmart handle their warranties on their phones could I just go there and swap phones or is it more to I than that
    06-23-2015 10:25 AM
  2. IamEdge10's Avatar
    There is a 15 day return policy on Prepaid phones.
    Guytronic and Sedp23 like this.
    06-23-2015 12:50 PM
  3. worldspy99's Avatar
    Thinking I might have a faulty device when using the hot spot on my 640 it tethers slow speeds. I use the same sim in my 635 and tethered to my xbox one it fired it up no problems launched Xbox music and streamed a few songs. In my 640 its noticeably longer to launch xbox music and wont play music until MAYBE 5-10 min later If it plays at all..

    Anyone else having issues? How does walmart handle their warranties on their phones could I just go there and swap phones or is it more to I than that
    You can always ask MSFT to replace it via their warranty portal as well.
    06-23-2015 02:11 PM
  4. Sedp23's Avatar
    You can always ask MSFT to replace it via their warranty portal as well.

    What would I need in order to do that?
    06-24-2015 08:11 AM

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