1. AppleFan73's Avatar
    Hello!

    How do I get the clean slate option on 640? Every time I do restore, I never see the "don't restore option"?

    It just backups from Microsoft account.

    Thank you,
    Jamie
    07-12-2015 12:02 AM
  2. boss126's Avatar
    Settings/system/about/reset
    07-12-2015 10:36 AM
  3. AppleFan73's Avatar
    I've done that many times, but it doesn't show up.
    07-12-2015 03:40 PM
  4. PepperdotNet's Avatar
    After a full reset, if you skip logon the first time it's offered, you will not be able to restore a backup. Is that what you are looking for?
    07-12-2015 03:56 PM
  5. jdballard's Avatar
    How do I get the clean slate option on 640? Every time I do restore, I never see the "don't restore option"?
    Not sure if you've ever done it before, so if any of this sounds elementary/insulting, forgive me. Just to confirm: you are doing a hard reset, and not a soft reset? It's a part of the setup process after you enter your microsoft account. As you go through the wizard,there should be screen about restoring or starting new, and the "don't restore" should be at the bottom of the list of backups. If you have quite a few backups, it may be off the screen. Or perhaps it's covered up by the on screen start/back/search buttons?

    If it's not truly there, then something has gone seriously wrong. Perhaps you could try using the Windows Phone Recovery Tool to recover and see if it shows up that way.
    AppleFan73 likes this.
    07-12-2015 04:10 PM
  6. AppleFan73's Avatar
    Not sure if you've ever done it before, so if any of this sounds elementary/insulting, forgive me. Just to confirm: you are doing a hard reset, and not a soft reset? It's a part of the setup process after you enter your microsoft account. As you go through the wizard,there should be screen about restoring or starting new, and the "don't restore" should be at the bottom of the list of backups. If you have quite a few backups, it may be off the screen. Or perhaps it's covered up by the on screen start/back/search buttons?

    If it's not truly there, then something has gone seriously wrong. Perhaps you could try using the Windows Phone Recovery Tool to recover and see if it shows up that way.
    ​Thanks! Does Windows Phone Recovery Tool work on Macs? Cause, that's what I have.
    07-13-2015 12:50 AM
  7. jdballard's Avatar
    ​Thanks! Does Windows Phone Recovery Tool work on Macs? Cause, that's what I have.
    Not that I know of. But I only did a quick search.
    07-13-2015 09:02 AM

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