1. Windows Central Question's Avatar
    i was having problems with uninstalling apps and installing updates so i decided to reset to factory settings but i have now been stuck on the gears for 4 hours it gets to a certain point then gives me a sad face then starts the reset again what should i do or what can i do?
    07-17-2015 08:17 PM
  2. Jack Neill's Avatar
    Lumia reset tool?
    07-17-2015 08:19 PM
  3. txkimmers's Avatar
    This happened to me, and I couldn't get the gears to stop long enough to let the Windows Phone Recovery Tool find my device--I could reboot the phone but it would immediately go straight to spinning gears. I finally succeeded by taking off the case and doing a battery pull. Then I started up WPRT and plugged the usb from my pc into the phone, then put the battery back in (case still off). The phone turned back on but this time WPRT was able to see my device. I was able to go back to 8.1 from there.
    libra89 likes this.
    07-17-2015 08:22 PM

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