1. Peter Szkiela's Avatar
    I've tried plugging it into 3 different PCs (one running Win 10, two running Win 7), on different USB ports, with different cables.

    The phone never appears in Windows Explorer on any of those PCs.

    It does start charging while plugged in, so presumably the physical USB connection is okay.

    Any help gratefully accepted.
    08-26-2015 12:09 AM
  2. drtek's Avatar
    Install the Windows Phone software. It installs specific USB drivers. Then you will be good.
    08-26-2015 12:55 AM
  3. djeire84's Avatar
    Please follow the link provided for the correct driver for your phone http://catalog.update.microsoft.com/v7/site/home.aspx
    Laura Knotek likes this.
    08-26-2015 01:04 AM
  4. Peter Szkiela's Avatar
    Thanks for both of the replies.

    djeire84, that link doesn't have anything for "Lumia" and searching for "Nokia" only gives Windows XP drivers.

    Gamo62, Where can I get the Windows Phone software?
    08-26-2015 02:36 AM
  5. djeire84's Avatar
    Thanks for both of the replies.

    djeire84, that link doesn't have anything for "Lumia" and searching for "Nokia" only gives Windows XP drivers.

    Gamo62, Where can I get the Windows Phone software?

    Follow this link its for the windows recovery tool it has the usb drivers included for your phone even if u never use the pc program the usb drivers will connect your phone to the pc http://www.windowsphone.com/en-ie/ho...cover-my-phone
    08-26-2015 03:17 AM
  6. Peter Szkiela's Avatar
    Tried that, but it makes no difference.
    Windows Phone recovery tool just sits there, asking me to connect the phone although it's already connected.
    08-26-2015 04:24 AM
  7. djeire84's Avatar
    Ok you could uninstall the program, then go to device manager and remove all WinUsb usb device drivers, restart pc, install windows recovery tool, when prompt plug in phone.
    08-26-2015 04:52 AM
  8. Peter Szkiela's Avatar
    Have now done all that.
    Still the same result; Windows Phone Recovery tool (and Windows in general) doesn't realise that the phone is plugged in.
    08-28-2015 01:46 AM
  9. voidcomp's Avatar
    Weird, when plugged in it pulled down whatever was needed and detected just fine. Windows 7. Try another USB cable. Most are crap.
    08-28-2015 09:50 AM
  10. Peter Szkiela's Avatar
    Ended up switching to another USB cable, and now Windows is detecting the phone.

    Thanks for your help everyone. :)
    09-02-2015 02:28 AM

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