I have apparently forgotten to turn off Reset Protection. I was rolling back from 10 to 8.1 in order to "debrand" my new Lumia 640 and when it rebooted it says that I forgot to turn off reset protection. It directs me to windowsphone.com and log in and select my device and then get my key there. However, when I log into the website with my email address it is showing no devices listed so I cannot get the key.
Did I just make my phone completely unusable or how can I get the recovery key? I only have one account that I use to log into my windowsphone so I'm not sure why it is not listing my device.
Any help?
Did I just make my phone completely unusable or how can I get the recovery key? I only have one account that I use to log into my windowsphone so I'm not sure why it is not listing my device.
Any help?