1. randyoaks187's Avatar
    So my wife dropped her 950 face down and the screen shattered to bits, and it won't even turn on. So as a backup, I went out and got a 640 from Best Buy for $29.99. In setting it up I might have made the mistake of trying to restore her 950 backup, before remembering that the 640 was still on 8.1. So I downloaded the insider app and got 10 on there, but now somehow her outlook and contacts are gone, and every time I try and open the outlook app, it prompts to be setup. I am guessing I will have to "do over", but I'm wondering whats the best way to go about it. Reset the phone (which I am assuming will take it back to 8.1), start again, but do not restore, update to win 10, and then is it possible to restore?
    03-07-2016 11:50 AM
  2. eusty's Avatar
    Reset the phone, you should be still on W10....but don't restore!
    03-07-2016 12:05 PM
  3. randyoaks187's Avatar
    thanks for the help, I will try that tonight. Is there a reason not to restore? I know most "pros" don't do it, cause fresh is best, but not having to re-load every app she had would sure be nice, also restoring her txts is big for her.
    03-07-2016 12:08 PM
  4. MattMcQueen's Avatar
    Hi Randy , try to login into your wife outlook account using browser(pc/laptop) maybe u can find her contact right there.
    03-07-2016 12:09 PM
  5. eusty's Avatar
    Is there a reason not to restore?
    I would only restore if it's the same phone and version OS....but you can give it a go as there isn't much to lose....only that it lakes AGES!
    RumoredNow likes this.
    03-07-2016 12:20 PM

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